terrence
(Terry)
September 14, 2021, 7:25am
1
Hi,
We have just bought 1000 Zulu licenses but some users intermittently cant connect.
It just shows “Softphone connecting”.
The Zulu server is running. Is there something we can do to resolve this?
Zulu Client: v3.5.2+215
Zulu Server: 15.0.58.12
PBX: v15.0.17.53
We would like to continue using the product if this works but if not we will need to get a refund and find something else.
rsmithuk
(Richard Smith)
September 14, 2021, 9:00am
2
Are the users on the local network to the PBX or are they remote? Usual suspect would be firewall rules.
terrence
(Terry)
September 14, 2021, 9:28am
3
@rsmithuk It is a hosted PBX so the users are connecting remotely.
It works for some and not others. For example, yesterday I had my account and another account connected on Zulu on my pc. My account worked and the other account only said “Softphone connecting”. Today that account is working but someone else’s doesn’t.
Firewall is currently disabled.
terrence
(Terry)
September 14, 2021, 1:20pm
5
Thanks for the reply @kierknoby
I just tried setting WebRTC to edge.
Will have to check it out for a day or two to know if it resolved the problem.
1 Like
lgaetz
(Lorne Gaetz)
September 14, 2021, 1:27pm
6
terrence
(Terry)
September 15, 2021, 8:39am
7
I am still having problems with one user that cant connect.
I know Zulu relies on ws and wss, can anyone confirm if this is correct. Should TLS be configured on the specific interface?
system
(system)
Closed
October 16, 2021, 8:39am
8
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