Zulu - Can archived interactions be restored?

(Kafluke) #1

Where does it actually archive the interactions? And if they are archived can they be restored? If they just get deleted then it shouldn’t use the word “archive”.

(Matt Brooks) #2

The interactions are archived and not deleted. “archival” just sets a flag on the interaction in the database. Further streams on that interaction (chat, call, etc) will cause it to be un-archived.