Where does it actually archive the interactions? And if they are archived can they be restored? If they just get deleted then it shouldn’t use the word “archive”.
Kafluke (Kafluke) #1
mbrooks (Matt Brooks) #2
The interactions are archived and not deleted. “archival” just sets a flag on the interaction in the database. Further streams on that interaction (chat, call, etc) will cause it to be un-archived.