Zulu 3 Server error and unable to connect via client

zulu
Tags: #<Tag:0x00007f7028d3ae38>

#1

Hello, I’m running Zulu 13.0.56.16 Commercial 20 user license with FreePBX 13.0.197.28. Have had Zulu 3 installed and working fine for remote clients (desktop and mobile) as recent as 11/3. Currently I cannot connect via a client.

The following is the debug log from the mobile client:
{
“2020-12-06T23:06:41.939Z”: “f6b00bdb-d04d-473e-8d64-cfe5c377d16d - actions/accounts - shareLog write success”,
“2020-12-06T23:06:43.323Z”: "f6b00bdb-d04d-473e-8d64-cfe5c377d16d - NetConnectivity - checkPBXConnections - REGULAR PING - ",
“2020-12-06T23:06:43.336Z”: “f6b00bdb-d04d-473e-8d64-cfe5c377d16d - NetConnectivity - checkPBXConnections - Account must be STARTED - PBXACCOUNT_CLOSE”,
“2020-12-06T23:06:43.346Z”: “f6b00bdb-d04d-473e-8d64-cfe5c377d16d - actions/pbxaccount - start - Init start Zulu connection”,
“2020-12-06T23:06:43.361Z”: "f6b00bdb-d04d-473e-8d64-cfe5c377d16d - PBXAccount - constructor - ",
“2020-12-06T23:06:43.370Z”: "f6b00bdb-d04d-473e-8d64-cfe5c377d16d - PBXAccount - start - ",
“2020-12-06T23:06:43.386Z”: “f6b00bdb-d04d-473e-8d64-cfe5c377d16d - PBXAccount - _onError - The operation couldn’t be completed. Connection refused”,
“2020-12-06T23:06:43.401Z”: "f6b00bdb-d04d-473e-8d64-cfe5c377d16d - PBXAccount - _onClosed - ",
“2020-12-06T23:06:45.410Z”: "f6b00bdb-d04d-473e-8d64-cfe5c377d16d - PBXAccount - _onConnecting - ",
“2020-12-06T23:06:45.476Z”: “f6b00bdb-d04d-473e-8d64-cfe5c377d16d - actions/accounts - shareLog write success”,
“2020-12-06T23:06:45.488Z”: “f6b00bdb-d04d-473e-8d64-cfe5c377d16d - PBXAccount - _onError - The operation couldn’t be completed. Connection refused”,
“2020-12-06T23:06:45.507Z”: "f6b00bdb-d04d-473e-8d64-cfe5c377d16d - PBXAccount - _onClosed - ",
“2020-12-06T23:06:48.397Z”: “f6b00bdb-d04d-473e-8d64-cfe5c377d16d - actions/accounts - shareLog write success”,
“2020-12-06T23:06:53.333Z”: "f6b00bdb-d04d-473e-8d64-cfe5c377d16d - NetConnectivity - checkPBXConnections - REGULAR PING - ",
“2020-12-06T23:06:53.345Z”: “f6b00bdb-d04d-473e-8d64-cfe5c377d16d - NetConnectivity - checkPBXConnections - Account must be STARTED - PBXACCOUNT_CLOSE”,
“2020-12-06T23:06:53.355Z”: “f6b00bdb-d04d-473e-8d64-cfe5c377d16d - actions/pbxaccount - start - Init start Zulu connection”,
“2020-12-06T23:06:53.370Z”: "f6b00bdb-d04d-473e-8d64-cfe5c377d16d - PBXAccount - constructor - ",
“2020-12-06T23:06:53.377Z”: "f6b00bdb-d04d-473e-8d64-cfe5c377d16d - PBXAccount - start - ",
“2020-12-06T23:06:53.400Z”: “f6b00bdb-d04d-473e-8d64-cfe5c377d16d - PBXAccount - _onError - The operation couldn’t be completed. Connection refused”,
“2020-12-06T23:06:53.415Z”: "f6b00bdb-d04d-473e-8d64-cfe5c377d16d - PBXAccount - _onClosed - ",
“2020-12-06T23:06:55.417Z”: "f6b00bdb-d04d-473e-8d64-cfe5c377d16d - PBXAccount - _onConnecting - ",
“2020-12-06T23:06:55.487Z”: “f6b00bdb-d04d-473e-8d64-cfe5c377d16d - PBXAccount - _onError - The operation couldn’t be completed. Connection refused”,
“2020-12-06T23:06:55.514Z”: "f6b00bdb-d04d-473e-8d64-cfe5c377d16d - PBXAccount - _onClosed - "
}

While trying to troubleshoot, I noticed that the zulu_out.log file has no new entries after 11/3. The zulu_err.log file has constant recurring entries like the following:

2020-12-06 20:15 -05:00: /var/www/html/admin/modules/zulu/node/node_modules/universal-analytics/node_modules/debug/src/node.js:120
exports.inspectOpts = Object.keys(process.env).filter(key => {
^^
SyntaxError: Unexpected token =>
at exports.runInThisContext (vm.js:73:16)
at Module._compile (module.js:443:25)
at Object.Module._extensions…js (module.js:478:10)
at Module.load (module.js:355:32)
at Function.Module._load (module.js:310:12)
at Module.require (module.js:365:17)
at require (module.js:384:17)
at Object. (/var/www/html/admin/modules/zulu/node/node_modules/universal-analytics/node_modules/debug/src/index.js:9:19)
at Module._compile (module.js:460:26)
at Object.Module._extensions…js (module.js:478:10)
at Module.load (module.js:355:32)
at Function.Module._load (module.js:310:12)
at Module.require (module.js:365:17)
at require (module.js:384:17)
at Object. (/var/www/html/admin/modules/zulu/node/node_modules/universal-analytics/lib/index.js:10:13)
at Module._compile (module.js:460:26)

I compared the referenced node.js to another installation on another server and the file is the same. I’m unsure if these two issues are related.

I attempted to reinstall Zulu server but that has not changed anything.

Any thoughts on where to go from here?