We’re using FreePBX with Zoiper. Everything has been set up and working as expected, the only problem is that there’s no way to tell with Zoiper whether or not an external call is directed to you or if it’s calling the Ring Group that it’s in.
We’ve enabled calling extensions directly in the IVR so when you call us you can type the extension in and it’ll go directly to that person. The extension is also part of the destination Ring Group so it will call it too if you don’t put an extension in.
The problem is there is no way for the Zoiper user to tell if the call is going directly to them, if it’s calling the Ring Group or whether or not if someone else in the Ring Group is available to take the call. This also includes transferring calls to someone (I think that this may also depend on the method of transfer used in Zoiper though).
Is it possible for Zoiper to provide this information?