You are missing support for the following HTML5 codecs: m4a

Beta Program Issues
1

Getting the warning: You are missing support for the following HTML5 codecs: m4a.

I click the link and it mentions a handful of programs that need to be installed, however they all appear to be installed.

root@freepbx17:~/tts# which lame

/usr/bin/lame

root@freepbx17:~/tts# which ffmpeg

/usr/bin/ffmpeg

root@freepbx17:~/tts# which sox

/usr/bin/sox
2

You need to use Sangoma built “ffmpeg” package not the one which comes with the Debian Os. Install script does set the proper apt policy to ensure install/update for this package should happens via Sangoma repo.

Please try below commands in your system and compare the output.

dpkg -l ffmpeg
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name           Version       Architecture Description
+++-==============-=============-============-=================================
ii  ffmpeg         5.1.4-8.sng12 amd64        Digital VCR and streaming server
root@uc:/var/log/asterisk#
root@uc:/var/log/asterisk# dpkg -l |grep ffmpeg
ii  ffmpeg                                           5.1.4-8.sng12                                                              amd64        Digital VCR and streaming server

root@uc:/var/log/asterisk# apt-cache policy ffmpeg  
ffmpeg:
  Installed: 5.1.4-8.sng12
  Candidate: 5.1.4-8.sng12
  Version table:
     7:5.1.5-0+deb12u1 500
        500 https://deb.debian.org/debian-security bookworm-security/main amd64 Packages
     7:5.1.4-0+deb12u1 500
        500 https://deb.debian.org/debian bookworm/main amd64 Packages
        500 https://debian.mirror.constant.com bookworm/main amd64 Packages
        500 http://ftp.debian.org/debian stable/main amd64 Packages
 *** 5.1.4-8.sng12 600
        *600 http://deb.freepbx.org/freepbx17-prod bookworm/main amd64 Packages*
        100 /var/lib/dpkg/status
     5.1.4-7.sng12 600
        600 http://deb.freepbx.org/freepbx17-prod bookworm/main amd64 Packages
     5.1.4-6.sng12 600
        600 http://deb.freepbx.org/freepbx17-prod bookworm/main amd64 Packages
     5.1.4-5.sng12 600
        600 http://deb.freepbx.org/freepbx17-prod bookworm/main amd64 Packages
     5.1.4-3.sng12 600
        600 http://deb.freepbx.org/freepbx17-prod bookworm/main amd64 Packages
root@uc-54795026:/var/log/asterisk#
3

Thank you. Yup, I have a different version. I used the installer on a fresh Debian image. The one command said “Reinst-required” in the text, so I I need to remove it and install again?

root@freepbx17:~# dpkg -l ffmpeg
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/**Reinst-required (Status,Err: uppercase=bad)**
||/ Name           Version           Architecture Description
+++-==============-=================-============-================================================================
ii  ffmpeg         7:5.1.5-0+deb12u1 amd64        Tools for transcoding, streaming and playing of multimedia files

root@freepbx17:~# apt-cache policy ffmpeg
ffmpeg:
  Installed: 7:5.1.5-0+deb12u1
  Candidate: 7:5.1.5-0+deb12u1
  Version table:
 *** 7:5.1.5-0+deb12u1 500
        500 mirror+file:/etc/apt/mirrors/debian-security.list bookworm-security/main amd64 Packages
        100 /var/lib/dpkg/status
     7:5.1.4-0+deb12u1 500
        500 http://ftp.debian.org/debian stable/main amd64 Packages
        500 mirror+file:/etc/apt/mirrors/debian.list bookworm/main amd64 Packages
     5.1.4-8.sng12 600
        600 http://deb.freepbx.org/freepbx17-prod bookworm/main amd64 Packages
     5.1.4-7.sng12 600
        600 http://deb.freepbx.org/freepbx17-prod bookworm/main amd64 Packages
     5.1.4-6.sng12 600
        600 http://deb.freepbx.org/freepbx17-prod bookworm/main amd64 Packages
     5.1.4-5.sng12 600
        600 http://deb.freepbx.org/freepbx17-prod bookworm/main amd64 Packages
     5.1.4-3.sng12 600
        600 http://deb.freepbx.org/freepbx17-prod bookworm/main amd64 Packages
4

Yes, but before that ensure you are setting repo priority properly.
Ref -sng_freepbx_debian_install/sng_freepbx_debian_install.sh at master · FreePBX/sng_freepbx_debian_install · GitHub
If this file is not present then create one and then try to install the ffmpeg. thanks

5

That file is in place already, so perhaps the other version of ffmpeg was installed already with my distro and it didn’t get replaced?

root@freepbx17:~# cat /etc/apt/preferences.d/99sangoma-fpbx-repository

# Allways prefer packages from deb.freepbx.org

Package: *

Pin: origin deb.freepbx.org

Pin-Priority: 600

I did -
dpkg -r ffmpeg
apt install ffmpeg

and now it looks like I have the correct one -

root@freepbx17:~# dpkg -l ffmpeg
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name           Version       Architecture Description
+++-==============-=============-============-=================================
ii  ffmpeg         5.1.4-8.sng12 amd64        Digital VCR and streaming server

Do I wait and the message will go away? Or do I clear it and if there is still a problem it will come back?

Just purchased another set of my licenses and will slowly be moving over to the new version as I gain confidence. Making good progress!

Thank you!!!

6

Your UPPERCASE F is ‘=bad’ ?

7

For better or worse, matches kgupta’s sample output in the first reply?

8

The dashboard warning went away after the update. Thanks again.

9

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