So I have a rather strange one here. I have a user that submitted a ticket stating his desk phone no longer rings and only his cell phone rings. We are running FreePBX version 2.9.0.15.
I have confirmed that call forward is disabled on his phone from the display menu settings. I have also confirmed that DND is not enabled. I have connected to the Yealink phone portal for this specific phone and have confirmed under Features > Forward&DND that “Always Forward” and “DND Status” are both set to off.
I do have find me follow me enabled for his phone and his find me follow me settings are listed below;
Initial Ring Time: 10
Ring Strategy: ringallv2 (so that it rings his primary extension first)
Ring Time: 20
Follow-Me List: his primary extension is first and just beneath that is his cell phone number followed with a # sign.
Maybe the CF is enabled on Asterisk.
About the follow me feature, if you see a # at the final, that means the phone will be reached using your trunks (external call) so that’s fine.
Not an answer to your question, but this version of FreePBX went EOL something like 10 years ago. Recommend you put a plan in place to get on a supportable version.
Thanks I will definitely give this a try. Currently I am using PuTTY to connect via SSH but I am getting access denied. Using the same credentials I would use to reach the phone system admin portal.
Yeah, I’m new to FreePBX and this was “gifted” to me when I started at this new company doing IT support. I’m used to a hosted system/service so this is all new to me.
