So I have a rather strange one here. I have a user that submitted a ticket stating his desk phone no longer rings and only his cell phone rings. We are running FreePBX version 18.104.22.168.
I have confirmed that call forward is disabled on his phone from the display menu settings. I have also confirmed that DND is not enabled. I have connected to the Yealink phone portal for this specific phone and have confirmed under Features > Forward&DND that “Always Forward” and “DND Status” are both set to off.
I do have find me follow me enabled for his phone and his find me follow me settings are listed below;
Initial Ring Time: 10
Ring Strategy: ringallv2 (so that it rings his primary extension first)
Ring Time: 20
Follow-Me List: his primary extension is first and just beneath that is his cell phone number followed with a # sign.