Xtelsio tapi driver - incoming calls - can't Accept / Answer can only Redirect or Hang Up

FreePBX Integration
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Dear All.
I have an issue with xtelsio tapi for asterisk Windows driver.
I’m seeking for reason why, in my crm website, I can’t see that the call is incoming. The normal way was that when the call is incoming, the pop-up comes to the website (I have pop-up’s enabled). Then I was able to see the caller information and optins to answer / transwer.

Now I do not see the popup with caller Id and options.

I made a test with phone.exe. The screenshot is below. As I can see, when the call is incoming, the only option is to redirect or hang up.
Maybe this is the reason, why the incoming call is not triggering the popup with caller id and options to answer / transfer.

While there is a call to an extension (ex.200), I can see that the call is incoming, but I can only redirect it or hang up. I can not answer this phone.
image

The crm logfile from the incoming call is below

"21.02.2023 19:58:01 (ITCUBE TAPI DRIVER [DEBUG]) EVENT : LINECALLBACK (LINE_CALLSTATE) - LINECALLSTATE_OFFERING [ 2]"
"21.02.2023 19:58:01 (ITCUBE TAPI DRIVER [DEBUG]) Event description for call 66222"
"                             Origin : LINECALLORIGIN_EXTERNAL,LINECALLORIGIN_INBOUND [ 132]"
"                             Reason : LINECALLREASON_DIRECT [ 1]"
"                             CallerId : 5071xxxxxx"
"                             CalledId : 200"
"21.02.2023 19:58:01 (ITCUBE TAPI DRIVER [DEBUG]) EVENT : LINECALLBACK (LINE_CALLINFO) - LINECALLINFOSTATE_CALLEDID,LINECALLINFOSTATE_CALLERID [ 98304]"
"21.02.2023 19:58:01 (ITCUBE TAPI DRIVER [DEBUG]) Event description for call 66222"
"                             Origin : LINECALLORIGIN_EXTERNAL,LINECALLORIGIN_INBOUND [ 132]"
"                             Reason : LINECALLREASON_DIRECT [ 1]"
"                             CallerId : 507xxxxxx"
"                             CalledId : 200"
"21.02.2023 19:58:03 (ITCUBE TAPI DRIVER [DEBUG]) EVENT : LINECALLBACK (LINE_CALLINFO) - LINECALLINFOSTATE_NUMOWNERINCR [ 10240]"
"21.02.2023 19:58:03 (ITCUBE TAPI DRIVER [DEBUG]) Event description for call 66222"
"                             Origin : LINECALLORIGIN_EXTERNAL,LINECALLORIGIN_INBOUND [ 132]"
"                             Reason : LINECALLREASON_DIRECT [ 1]"
"                             CallerId : 507xxxxxx"
"                             CalledId : 200"
"21.02.2023 19:58:03 (ITCUBE TAPI DRIVER [DEBUG]) Call with handle 66222 not present in ShownList hashset"
"21.02.2023 19:58:03 (ITCUBE TAPI DRIVER [DEBUG]) Call with handle 66222 not present in TakenOverList hashset"
"21.02.2023 19:58:03 (ITCUBE TAPI DRIVER [DEBUG]) Call with handle 66222 not present in CallsToBeUnholded list"
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I’ve found that this Xtelsio tapi for asterisk driver has only optional support for Answer call, Transfer and Consultation.
I think it’s a mess. This is a paid driver, and IMO such a features should be included.

The link with xtelsio tapi for asterisk features: TAPI for Asterisk

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