Xact Dialer concurrent calls and operators

Commercial Modules
1

In Broadcast module you can set the maximum amount of concurrent outgoing calls.
If the number of operators available can vary time to time during campaign, is there a way to manage that parameter dynamically ??
i.e. one day I have 4 operators instead of 6, or simply an operator go out for a break, all calls forwarded to a minor numbers of operators will be placed on hold over the group, and this is unpleasant for a customer who hasn’t decided to call us by his will
The ideal would be the TOTAL “Number of Concurrent Calls” follow the number of operator logged i.e. in a queue.

What about ??
Thank you

2

Well this would seem like a cool idea except that is not what XactDialer is for. Its a message broadcast dialer. Not a predictive dialer.

3

Do you mean the main scope it was developed for is to deliver a message to called party by redirecting i.e. to an announcement rather than redirect the call to an extension or group ??

4

Yes it was designed to play messages. http://schmoozecom.com/xact-dialer.php