Wrong Music on Hold on Inbound Routes

General Help
1

I need to have different Music on Hold’s for different inbound routes, however no matter what MoH I select, only the “default” MoH is played. I can change the MoH on the Outbound Routers, but NOT on the Inbound.

We are using FreePBX Version 2.8.1.4.

Please note that if I change the default MoH using musiconhold_additional.conf, then I get the music that I selected for default. I’ve added added additional Categories and tried to change the MoH on each Inbound routed, but I still only get the default MoH.

All is working perfectly on the Outbound routes, this only occurs on the Inbound routes.

I found the following link that fixes the bug, but I believe we’d have to upgrade our FreePBX. I’m afraid it may break something, as this is a production server. www.freepbx.org/trac/ticket/5109

2

You can fix that by upgrading your FreePBX if it is truly FreePBX, your version suggests you are using Elastix, they forked up FreePBX a few years ago so anything we say here will be possibly wrong, so you will need get help from them or you will indeed “break things”

3

Looks like I’m have the same issue as above with setting music on inbound routes only. If I manually edit /etc/asterisk/musiconhold_additional.conf then the behavior works as expected.

Here is the file before:
[MotownHits]
mode=custom
application=/usr/bin/mpg123 -q -r 8000 -f 32768 --mono -s http://205.164.62.15:10044
[default]
mode=files
directory=/var/lib/asterisk/moh/
sort=alpha
[none]
mode=files
directory=/var/lib/asterisk/moh/.nomusic_reserved
sort=alpha

after:

[MotownHits]
mode=custom
application=/usr/bin/mpg123 -q -r 8000 -f 32768 --mono -s http://205.164.62.15:10044
[default]
mode=custom
application=/usr/bin/mpg123 -q -r 8000 -f 32768 --mono -s http://205.164.62.15:10044

[none]
mode=files
directory=/var/lib/asterisk/moh/.nomusic_reserved
sort=alpha

I know this file is auto generated and there is no need to edit it manually but asterisk will simply not honor the setting.

The version of freepbx I’m using is:

PBX Firmware: 5.211.65-12
PBX Service Pack: 1.0.0.0

The version of Asterisk is:

Asterisk (Ver. 11.9.0)

I know there was a patch to have this fixed but I believe that I’m all up to date and have purchased the system admin pro module and it says I’m up to date.

The original install was 2.10 and I upgraded using the upgrade scrips, just wanted to put that out there as a data point.