I performed a restore from a version 16 server to a new version 17(Migration from 16 to 17). After the restore process was completed, I got this message.
Tried a reboot and still the same error. Any suggestions for a fix?
I think I figured this one out. It seems that there was some type of garbage in User Manager on the original version 16 PBX. Once I went in and cleaned everything out then did another backup and restore on the new version 17 PBX, everything went fine.
Only downside was that I had to setup our administrators accounts again once I did the restore.
I get this same error every single time I do a restore. it’s frustrating.
Do you use EPM commercial module? I’ve a similar problem restoring from 15 to 17 but problem seems to be related EPM module. I’ve seen that a similar problem appears (to me) only if i work with pjsip extensions (no problems at all with sip extensions).
Yes, I do use the EPM module. I wasn’t able to check to see if it was a part of the issue or not. It has only happened once.
File a bug report here - https://github.com/FreePBX/issue-tracker/issues - or maybe @kgupta has already seen this issue.
yes please file a bug in github and if your backup file can reproduce this issue every time and you do not mind sharing with me then please share to [email protected] so we can try to reproduce the issue in-house to debug further.
Thanks
Hi Kapil. Here is an update on this. I made a small change on the old PBX first before I did the full backup. I went in and added a new user into User Manager. I added myself since I’m the admin so I went to the PBX Admin tab and made sure I had all the boxes checked. Once that was done, I did a full backup and transferred the file to the new server.
This time, when I did the restore on the new version 17 PBX, it worked. No errors.
Thank you for the confirmation! I’m glad to hear that the restore process went smoothly for you.
Regards
Kapil
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