I’ve been looking for where to set Call Group number and to enable Call Pickup for the group members.
Searches have turned up countless replies that read like:
“When you set up the extensions, create pickup groups (numbered from 1 to whatever) and assign the extensions to the groups. Anyone in the group can pick up a call in that group using the “call pickup” function.”
This indicates beyond a doubt that I should be able to set this up. BUT WHERE?
Is this in a module?
Is this something I have to edit in extensions.custom.conf?
I can’t seem to find what all the replies I’ve read infer is really simple and easy to do.
What am I missing?
Where do I associate a Group Number with all of my extensions?
Where do I then enable Call Pickup, so that any extension can pick up any other ringing extension?
The really confusing part is how this was working a few weeks ago and now isn’t. I’ve clearly jacked it up, but I can’t figure out where to look.
Any help would be greatly appreciated.