What is the best way to view how a call was routed

I have some user complaining of calls going directly to VM and not ringing an extension. I’m trying to track down the route the call took in the logs, but it’s overwhelming looking through that info. I can kind of see where the call went in the CDR, but I don’t see why it may have skipped an extension. Is there a good way to determine why the call was routed in a particular direction? Maybe a specific log?

You can isolate the full log entries for a specific call using the technique described here:

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As that link tells you, using grep on the CALL-ID the C-### in the brackets will let you follow a single call start to finish.

Call comes in on my trunk.

Goes to ring group 299

These extensions are ringing

This one answered.


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