I have a customer which has the web callback icon on their website. Their intention as they explain it to me is when a customer enters their number in the web call back program, it sends that number to the queue call back program and when an agent is available, the queue callback calls that customer.
This is indeed an option on the web callback module setup (see image)
However, when you enter your number on the web form, it does call you back, it does ask you to enter the number that you wish to get the callback from. But it doesn’t call you back when doing this. The queue callback reports just shows “No Queue Entry Time”
Any idea how to make this work?