We are getting restricted route when dialing out on

I am new to FreePBX. We have some extension that are having issues dialing out. I look at the CDR logs and I am seeing restricted route. They were find yesterday, but today they are having issues. There has been not changes to the system or outbound route. There was a issue with one extension the other day they were on the call for over 7 minutes and then the call ended. When I looked at the CDR report it said restricted route.

CDR is not telling you everything, we need a call trace:
https://wiki.freepbx.org/display/SUP/Providing+Great+Debug#ProvidingGreatDebug-AsteriskLogs-PartII

Hi Lorne,
Here is some of the out put from it. There is not restriction on the extension.
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:1] Set(“SIP/4212-000072c8”, “TOUCH_MONITOR=1574189727.51614”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:17] Set(“SIP/4212-000072c8”, “__CALLFILENAME=out-514XXXXXXX-4212-20191119-135527-1574189727.51614”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:18] MixMonitor(“SIP/4212-000072c8”, “2019/11/19/out-514XXXXXXX-4212-20191119-135527-1574189727.51614.wav,abi(LOCAL_MIXMON_ID),”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:22] Set(“SIP/4212-000072c8”, “CDR(recordingfile)=out-514XXXXXXX-4212-20191119-135527-1574189727.51614.wav”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:28] VERBOSE[7066][C-00002a9d] res_agi.c: sangomacrm.agi: LINKEDID: 1574189727.51614
/var/log/asterisk/full:[2019-11-19 13:55:40] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:4] NoOp(“SIP/4212-000072c8”, “MASTER CHANNEL: 1574189727.51614 = 1574189727.51614”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:40] VERBOSE[7066][C-00002a9d] res_agi.c: sangomacrm.agi: LINKEDID: 1574189727.51614
[[email protected] ~]# grep C-00002a9d /var/log/asterisk/full*
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[12160][C-00002a9d] netsock2.c: Using SIP RTP TOS bits 184
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[12160][C-00002a9d] netsock2.c: Using SIP RTP CoS mark 5
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:1] Macro(“SIP/4212-000072c8”, “user-callerid,LIMIT”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:1] Set(“SIP/4212-000072c8”, “TOUCH_MONITOR=1574189727.51614”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:2] Set(“SIP/4212-000072c8”, “AMPUSER=4212”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:3] GotoIf(“SIP/4212-000072c8”, “0?report”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:4] ExecIf(“SIP/4212-000072c8”, “1?Set(REALCALLERIDNUM=4212)”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:5] Set(“SIP/4212-000072c8”, “AMPUSER=4212”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:6] GotoIf(“SIP/4212-000072c8”, “0?limit”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]user-callerid:7] Set(“SIP/4212-000072c8”, “AMPUSERCIDNAME=(Nis 3) Rick Martel”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:8] ExecIf(“SIP/4212-000072c8”, “0?Set(__CIDMASQUERADING=TRUE)”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:9] GotoIf(“SIP/4212-000072c8”, “0?report”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:10] Set(“SIP/4212-000072c8”, “AMPUSERCID=4212”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:11] Set(“SIP/4212-000072c8”, “__DIAL_OPTIONS=HhTtr”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:12] Set(“SIP/4212-000072c8”, “CALLERID(all)=”(Nis 3) Rick Martel" <4212>") in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:13] ExecIf(“SIP/4212-000072c8”, “0?Set(CALLERID(all)=)”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:14] GotoIf(“SIP/4212-000072c8”, “0?limit”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:15] ExecIf(“SIP/4212-000072c8”, “1?Set(GROUP(concurrency_limit)=4212)”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:16] ExecIf(“SIP/4212-000072c8”, “0?Set(CHANNEL(language)=)”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:17] NoOp(“SIP/4212-000072c8”, “Macro Depth is 1”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:18] GotoIf(“SIP/4212-000072c8”, “1?report2:macroerror”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx_builtins.c: Goto (macro-user-callerid,s,19)
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:19] GotoIf(“SIP/4212-000072c8”, “1?continue”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx_builtins.c: Goto (macro-user-callerid,s,38)
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:38] Set(“SIP/4212-000072c8”, “CALLERID(number)=4212”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:39] Set(“SIP/4212-000072c8”, “CALLERID(name)=(Nis 3) Rick Martel”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:40] GotoIf(“SIP/4212-000072c8”, “0?cnum”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:41] Set(“SIP/4212-000072c8”, “CDR(cnam)=(Nis 3) Rick Martel”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:42] Set(“SIP/4212-000072c8”, “CDR(cnum)=4212”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:43] Set(“SIP/4212-000072c8”, “CHANNEL(language)=en”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:44] ExecIf(“SIP/4212-000072c8”, “0?Set(CALLERID(name)=)”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]llerid:45] GosubIf(“SIP/4212-000072c8”, “0?app-check-classofservce,s,1()”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:2] Set(“SIP/4212-000072c8”, “ROUTEUSER=4212”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:3] Set(“SIP/4212-000072c8”, “ROUTEUSER=4212”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:4] GotoIf(“SIP/4212-000072c8”, “1?notblind”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx_builtins.c: Goto (from-internal,514XXXXXXX,7)
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:7] GotoIf(“SIP/4212-000072c8”, “1?restrictedroute-7fda00d020cb769ef766c14337c3e375,514XXXXXXX,2:outbound-allroutes,514XXXXXXX,2”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx_builtins.c: Goto (restrictedroute-7fda00d020cb769ef766c14337c3e375,514XXXXXXX,2)
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:2] Gosub(“SIP/4212-000072c8”, “sub-record-check,s,1(out,514XXXXXXX,dontcare)”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:1] GotoIf(“SIP/4212-000072c8”, “0?initialized”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:2] Set(“SIP/4212-000072c8”, “__REC_STATUS=INITIALIZED”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:3] Set(“SIP/4212-000072c8”, “NOW=1574189727”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:4] Set(“SIP/4212-000072c8”, “__DAY=19”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:5] Set(“SIP/4212-000072c8”, “__MONTH=11”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:6] Set(“SIP/4212-000072c8”, “__YEAR=2019”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:7] Set(“SIP/4212-000072c8”, “__TIMESTR=20191119-135527”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:8] Set(“SIP/4212-000072c8”, “__FROMEXTEN=4212”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:9] Set(“SIP/4212-000072c8”, “__MON_FMT=wav”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:10] NoOp(“SIP/4212-000072c8”, “Recordings initialized”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:11] ExecIf(“SIP/4212-000072c8”, “0?Set(ARG3=dontcare)”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:12] Set(“SIP/4212-000072c8”, “REC_POLICY_MODE_SAVE=”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:13] ExecIf(“SIP/4212-000072c8”, “0?Set(REC_STATUS=NO)”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:14] GotoIf(“SIP/4212-000072c8”, “3?checkaction”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx_builtins.c: Goto (sub-record-check,s,17)
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:17] GotoIf(“SIP/4212-000072c8”, “1?sub-record-check,out,1”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx_builtins.c: Goto (sub-record-check,out,1)
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:1] NoOp(“SIP/4212-000072c8”, “Outbound Recording Check from 4212 to 514XXXXXXX”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:2] Set(“SIP/4212-000072c8”, “RECMODE=yes”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:3] ExecIf(“SIP/4212-000072c8”, “0?Goto(routewins)”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:4] ExecIf(“SIP/4212-000072c8”, “0?Goto(routewins)”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:5] Gosub(“SIP/4212-000072c8”, “recordcheck,1(yes,out,514XXXXXXX)”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:1] NoOp(“SIP/4212-000072c8”, “Starting recording check against yes”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:2] Goto(“SIP/4212-000072c8”, “yes”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx_builtins.c: Goto (sub-record-check,recordcheck,9)
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:9] ExecIf(“SIP/4212-000072c8”, “0?Return()”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:10] Set(“SIP/4212-000072c8”, “__REC_POLICY_MODE=YES”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:11] Goto(“SIP/4212-000072c8”, “startrec”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx_builtins.c: Goto (sub-record-check,recordcheck,16)
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:16] NoOp(“SIP/4212-000072c8”, “Starting recording: out, 514XXXXXXX”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:17] Set(“SIP/4212-000072c8”, “__CALLFILENAME=out-514XXXXXXX-4212-20191119-135527-1574189727.51614”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:18] MixMonitor(“SIP/4212-000072c8”, “2019/11/19/out-514XXXXXXX-4212-20191119-135527-1574189727.51614.wav,abi(LOCAL_MIXMON_ID),”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:19] Set(“SIP/4212-000072c8”, “__MIXMON_ID=0x7fd0a40318f0”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7067][C-00002a9d] app_mixmonitor.c: Begin MixMonitor Recording SIP/4212-000072c8
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:20] Set(“SIP/4212-000072c8”, “__RECORD_ID=SIP/4212-000072c8”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:21] Set(“SIP/4212-000072c8”, “__REC_STATUS=RECORDING”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:22] Set(“SIP/4212-000072c8”, “CDR(recordingfile)=out-514XXXXXXX-4212-20191119-135527-1574189727.51614.wav”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:23] Return(“SIP/4212-000072c8”, “”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:6] Return(“SIP/4212-000072c8”, “”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:3] ExecIf(“SIP/4212-000072c8”, “0 ?Set(CDR(accountcode)=)”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:4] Set(“SIP/4212-000072c8”, “MOHCLASS=default”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:5] Set(“SIP/4212-000072c8”, “_NODEST=”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:6] Macro(“SIP/4212-000072c8”, “dialout-trunk,6,514XXXXXXX,off”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:1] Set(“SIP/4212-000072c8”, “DIAL_TRUNK=6”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:2] ExecIf(“SIP/4212-000072c8”, “0?Set(DIAL_OPTIONS=Hhtr)”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:3] GosubIf(“SIP/4212-000072c8”, “0?sub-pincheck,s,1()”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:4] ExecIf(“SIP/4212-000072c8”, “0?Set(CALLERID(num)=4212)”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:5] GotoIf(“SIP/4212-000072c8”, “0?disabletrunk,1”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:6] Set(“SIP/4212-000072c8”, “DIAL_NUMBER=514XXXXXXX”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:7] Set(“SIP/4212-000072c8”, “DIAL_TRUNK_OPTIONS=HhTtr”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:8] Set(“SIP/4212-000072c8”, “OUTBOUND_GROUP=OUT_6”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:9] Set(“SIP/4212-000072c8”, “DIAL_TRUNK_OPTIONS=T”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:10] GotoIf(“SIP/4212-000072c8”, “0?nomax”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:11] GotoIf(“SIP/4212-000072c8”, “0?chanfull”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:12] GotoIf(“SIP/4212-000072c8”, “0?skipoutcid”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:13] Macro(“SIP/4212-000072c8”, “outbound-callerid,6”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:1] NoOp(“SIP/4212-000072c8”, “4212”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:2] NoOp(“SIP/4212-000072c8”, “”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:3] NoOp(“SIP/4212-000072c8”, “off”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:4] ExecIf(“SIP/4212-000072c8”, “0?Set(CALLERPRES(name-pres)=)”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:5] ExecIf(“SIP/4212-000072c8”, “0?Set(CALLERPRES(num-pres)=)”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:6] ExecIf(“SIP/4212-000072c8”, “0?Set(REALCALLERIDNUM=4212)”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:7] ExecIf(“SIP/4212-000072c8”, “0?Set(AMPUSER=4212)”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx.c: Executing [[email protected]:8] GotoIf(“SIP/4212-000072c8”, “1?normcid”) in new stack
/var/log/asterisk/full:[2019-11-19 13:55:27] VERBOSE[7066][C-00002a9d] pbx_builtins.c: Goto (macro-outbound-callerid,s,12)

There is a feature called “Restricted Route” that limits outbound calling on your outbound routes. Have you looked in there? It appears that you are also using the CRM module, which appears to be directing your calls to said restricted route, but I doubt that’s an issue.

What other commercial modules are you using? Specifically, are you using the Class of Service module?

The seven minute thing is something else altogether.

Where would I look for the Restricted Route. Yes, we are using Class of Service module. We have to limit the time of day for legal reasons. I have not made any changes to the Class of service other then added and removing extension.

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