VQ-Plus Queue Penalty Rules

1

Recently installed VQ-Plus and having issues with Queue Penalty Rules. I have it set Rule 1: min-1 max-1 Rule 2:min-1 max-2 Rule 3: min-1 max-3. Each rule is set for 15 seconds Currently with a ring all strategy here is how the penalties ring.
1 for 15 seconds, 1 for 15 then 2 for 15, 1 for 15 then 2 for 15 then 3 for 15. Is there a way to make each rule ring all penalties at the same time? By rule 3 i want all agents with penalties 1-3 to ring simultaneously.

Thanks in advance

2

Hi Dlilly

Did you get this to work; I’m wating the same thing.

3

Asterisk won’t work that way. It only calls the agents with the smaller penalty first and after time moves on

4

Thanks…

I thought I had it sorted (doing things slightly differently)… however when I try and call now… I get:

[2017-07-14 13:40:27] WARNING[2279][C-000067a9]: app_queue.c:8123 queue_exec: Unable to join queue '6003'

I have the queue set to: Join Empty: Strict - which I believe should allow a caller to join… The queue show output is as follows:

queue show 6003
6003 has 0 calls (max unlimited) in 'rrmemory' strategy (24s holdtime, 165s talktime), W:0, C:21, A:3, SL:90.5% within 60s
   Members:
      usr1 (Local/8308@from-queue/n from hint:8308@ext-local) with penalty 2 (ringinuse disabled) (dynamic) (in call) (Not in use) has taken 1 calls (last was 263 secs ago)
      usr2 (Local/8321@from-queue/n from hint:8321@ext-local) with penalty 2 (ringinuse disabled) (dynamic) (Not in use) has taken 8 calls (last was 267 secs ago)
      usr3 (Local/8362@from-queue/n from hint:8362@ext-local) with penalty 1 (ringinuse disabled) (dynamic) (paused) (In use) has taken 6 calls (last was 2297 secs ago)
   No Callers

Any ideas what is happening here?

5

Did you find a solution? I am having the same problem.