I’m sure there are many in the same boat as I am in currently. We have roughly 95% or so of our numbers with Vitelity and the other 5% are with VoIP.ms - the past month or so has been pretty rocky. The companies that I support are in the recruiting industry so for the most part they rely heavily on their desk phones but there are a few employees that would rather use their cell phones, which is a relief. One of the companies in question has presented the past few issues that Vitelity has had as “unacceptable” and that we should look into other options. Keep in mind, I have worked here for nearing two years now and I feel like for the most part, Vitelity has been pretty reliable up until recently.
What is everyone else using? Are you just going to wait it out or are you actively looking for a different solution - or have implemented a solution? I’ve heard great things about Flowroute but unsure who their upstream carrier is. The thing is, I fully understand there isn’t a 100% bulletproof solution and frankly even if there was I’m sure it would get shot down due to cost - gotta pay to play!
I will be looking into possible other providers/solutions in the coming days but was curious what everyone else is using? Any input would be greatly appreciated - cheers and happy Friday!