Voicemail: unavailble announcement not playing for some extensions

GeekBoy · March 20, 2020, 8:11pm

This is on FreePBX 13.

For a while, the “Play Envelope” was set to NO in Voicemail Admin for a while…

Now that is has been returned to YES. All extensions which had a temporary greeting are now not playing any greeting, whether it is the standard prompt, or a user recording greeting. It is just like the setting of PLAY ENVELOPE is still set to NO.

I tried deleting the temporary message, but still no unavailable message.

Even trying to record a new unavailable message does not change anything.

On one extension, I deleted the unavail.* files.

There was some progress, BUT the unavail.* files were not created again.
It does play a prompt, but it is the “busy” greeting without any recorded name. It just plays the " silence where name should be is not available" then goes to the record your message sequence.

Any ideas on this?

BlazeStudios · March 20, 2020, 8:47pm

The envelope settings are for the mailbox itself when accessing messages in folders. It plays back date/time/callerid, etc. It has nothing to do with the Temp/Busy/Unvail greetings that a person leaving a voicemail would hear.

You’ll need to show some log output of no greetings being played when leaving a voicemail.

GeekBoy · March 20, 2020, 8:52pm

No, this for the caller, not the end user menu.

But here is a test call:

– Executing [*341@from-internal:1] Set(“SIP/299-0000029c”, “CONNECTEDLINE(name-charset,i)=utf8”) in new stack
– Executing [*341@from-internal:2] Set(“SIP/299-0000029c”, “CONNECTEDLINE(name,i)=341 Voicemail”) in new stack
– Executing [*341@from-internal:3] Set(“SIP/299-0000029c”, “CONNECTEDLINE(num,i)=341”) in new stack
– Executing [*341@from-internal:4] Macro(“SIP/299-0000029c”, “vm,341,DIRECTDIAL,”) in new stack
– Executing [s@macro-vm:1] Macro(“SIP/299-0000029c”, “user-callerid,SKIPTTL”) in new stack
– Executing [s@macro-user-callerid:1] Set(“SIP/299-0000029c”, “TOUCH_MONITOR=1584737477.5732”) in new stack
– Executing [s@macro-user-callerid:2] Set(“SIP/299-0000029c”, “AMPUSER=299”) in new stack
– Executing [s@macro-user-callerid:3] Set(“SIP/299-0000029c”, “HOTDESCKCHAN=299-0000029c”) in new stack
– Executing [s@macro-user-callerid:4] Set(“SIP/299-0000029c”, “HOTDESKEXTEN=299”) in new stack
– Executing [s@macro-user-callerid:5] Set(“SIP/299-0000029c”, “HOTDESKCALL=0”) in new stack
– Executing [s@macro-user-callerid:6] ExecIf(“SIP/299-0000029c”, “0?Set(HOTDESKCALL=1)”) in new stack
– Executing [s@macro-user-callerid:7] ExecIf(“SIP/299-0000029c”, “0?Set(CALLERID(name)=)”) in new stack
– Executing [s@macro-user-callerid:8] GotoIf(“SIP/299-0000029c”, “0?report”) in new stack
– Executing [s@macro-user-callerid:9] ExecIf(“SIP/299-0000029c”, “1?Set(REALCALLERIDNUM=299)”) in new stack
– Executing [s@macro-user-callerid:10] Set(“SIP/299-0000029c”, “AMPUSER=299”) in new stack
– Executing [s@macro-user-callerid:11] GotoIf(“SIP/299-0000029c”, “0?limit”) in new stack
– Executing [s@macro-user-callerid:12] Set(“SIP/299-0000029c”, “AMPUSERCIDNAME=softphone”) in new stack
– Executing [s@macro-user-callerid:13] ExecIf(“SIP/299-0000029c”, “0?Set(__CIDMASQUERADING=TRUE)”) in new stack
– Executing [s@macro-user-callerid:14] GotoIf(“SIP/299-0000029c”, “0?report”) in new stack
– Executing [s@macro-user-callerid:15] Set(“SIP/299-0000029c”, “AMPUSERCID=299”) in new stack
– Executing [s@macro-user-callerid:16] Set(“SIP/299-0000029c”, “__DIAL_OPTIONS=tr”) in new stack
– Executing [s@macro-user-callerid:17] Set(“SIP/299-0000029c”, “CALLERID(all)=“softphone” <299>”) in new stack
– Executing [s@macro-user-callerid:18] GotoIf(“SIP/299-0000029c”, “0?limit”) in new stack
– Executing [s@macro-user-callerid:19] ExecIf(“SIP/299-0000029c”, “0?Set(GROUP(concurrency_limit)=299)”) in new stack
– Executing [s@macro-user-callerid:20] ExecIf(“SIP/299-0000029c”, “0?Set(CHANNEL(language)=)”) in new stack
– Executing [s@macro-user-callerid:21] NoOp(“SIP/299-0000029c”, “Macro Depth is 2”) in new stack
– Executing [s@macro-user-callerid:22] GotoIf(“SIP/299-0000029c”, “1?report2:macroerror”) in new stack
– Goto (macro-user-callerid,s,23)
– Executing [s@macro-user-callerid:23] GotoIf(“SIP/299-0000029c”, “1?continue”) in new stack
– Goto (macro-user-callerid,s,42)
– Executing [s@macro-user-callerid:42] Set(“SIP/299-0000029c”, “CALLERID(number)=299”) in new stack
– Executing [s@macro-user-callerid:43] Set(“SIP/299-0000029c”, “CALLERID(name)=softphone”) in new stack
– Executing [s@macro-user-callerid:44] GotoIf(“SIP/299-0000029c”, “0?cnum”) in new stack
– Executing [s@macro-user-callerid:45] Set(“SIP/299-0000029c”, “CDR(cnam)=softphone”) in new stack
– Executing [s@macro-user-callerid:46] Set(“SIP/299-0000029c”, “CDR(cnum)=299”) in new stack
– Executing [s@macro-user-callerid:47] Set(“SIP/299-0000029c”, “CHANNEL(language)=en”) in new stack
– Executing [s@macro-vm:2] Set(“SIP/299-0000029c”, “VMGAIN=”) in new stack
– Executing [s@macro-vm:3] Macro(“SIP/299-0000029c”, “blkvm-check,”) in new stack
– Executing [s@macro-blkvm-check:1] Set(“SIP/299-0000029c”, “GOSUB_RETVAL=”) in new stack
– Executing [s@macro-blkvm-check:2] ExecIf(“SIP/299-0000029c”, “0?Set(GOSUB_RETVAL=TRUE)”) in new stack
– Executing [s@macro-blkvm-check:3] MacroExit(“SIP/299-0000029c”, “”) in new stack
– Executing [s@macro-vm:4] GotoIf(“SIP/299-0000029c”, “1?vmx,1”) in new stack
– Goto (macro-vm,vmx,1)
– Executing [vmx@macro-vm:1] Set(“SIP/299-0000029c”, “MEXTEN=341”) in new stack
– Executing [vmx@macro-vm:2] Set(“SIP/299-0000029c”, “MMODE=DIRECTDIAL”) in new stack
– Executing [vmx@macro-vm:3] Set(“SIP/299-0000029c”, “RETVM=”) in new stack
– Executing [vmx@macro-vm:4] Set(“SIP/299-0000029c”, “MODE=unavail”) in new stack
– Executing [vmx@macro-vm:5] Macro(“SIP/299-0000029c”, “get-vmcontext,341”) in new stack
– Executing [s@macro-get-vmcontext:1] Set(“SIP/299-0000029c”, “VMCONTEXT=default”) in new stack
– Executing [s@macro-get-vmcontext:2] GotoIf(“SIP/299-0000029c”, “0?200:300”) in new stack
– Goto (macro-get-vmcontext,s,300)
– Executing [s@macro-get-vmcontext:300] NoOp(“SIP/299-0000029c”, “”) in new stack
– Executing [vmx@macro-vm:6] Set(“SIP/299-0000029c”, “MODE=unavail”) in new stack
– Executing [vmx@macro-vm:7] NoOp(“SIP/299-0000029c”, “MODE IS: unavail”) in new stack
– Executing [vmx@macro-vm:8] GotoIf(“SIP/299-0000029c”, “1?chknomsg”) in new stack
– Goto (macro-vm,vmx,10)
– Executing [vmx@macro-vm:10] GotoIf(“SIP/299-0000029c”, “0?s-DIRECTDIAL,1”) in new stack
– Executing [vmx@macro-vm:11] GotoIf(“SIP/299-0000029c”, “0?notdirect”) in new stack
– Executing [vmx@macro-vm:12] Set(“SIP/299-0000029c”, “MODE=unavail”) in new stack
– Executing [vmx@macro-vm:13] NoOp(“SIP/299-0000029c”, "Checking if ext 341 is enabled: ") in new stack
– Executing [vmx@macro-vm:14] GotoIf(“SIP/299-0000029c”, “1?s-DIRECTDIAL,1”) in new stack
– Goto (macro-vm,s-DIRECTDIAL,1)
– Executing [s-DIRECTDIAL@macro-vm:1] NoOp(“SIP/299-0000029c”, “DIRECTDIAL voicemail”) in new stack
– Executing [s-DIRECTDIAL@macro-vm:2] Macro(“SIP/299-0000029c”, “get-vmcontext,341”) in new stack
– Executing [s@macro-get-vmcontext:1] Set(“SIP/299-0000029c”, “VMCONTEXT=default”) in new stack
– Executing [s@macro-get-vmcontext:2] GotoIf(“SIP/299-0000029c”, “0?200:300”) in new stack
– Goto (macro-get-vmcontext,s,300)
– Executing [s@macro-get-vmcontext:300] NoOp(“SIP/299-0000029c”, “”) in new stack
– Executing [s-DIRECTDIAL@macro-vm:3] VoiceMail(“SIP/299-0000029c”, “341@default,su”) in new stack

0x7f95e009fe00 – Strict RTP qualifying stream type: audio
0x7f95e009fe00 – Strict RTP switching source address to 189.156.127.233:63826
– <SIP/299-0000029c> Playing ‘/var/spool/asterisk/voicemail/default/341/unavail.slin’ (language ‘en’)
– <SIP/299-0000029c> Playing ‘beep.ulaw’ (language ‘en’)
– Recording the message
– x=0, open writing: /var/spool/asterisk/voicemail/default/341/tmp/QbABFG format: wav49, 0x2115760
– x=1, open writing: /var/spool/asterisk/voicemail/default/341/tmp/QbABFG format: wav, 0x2006bc0
– User hung up
– Recording was 0 seconds long but needs to be at least 1 - abandoning
== Spawn extension (macro-vm, s-DIRECTDIAL, 3) exited non-zero on ‘SIP/299-0000029c’ in macro ‘vm’
== Spawn extension (from-internal, *341, 4) exited non-zero on ‘SIP/299-0000029c’
– Executing [h@from-internal:1] Macro(“SIP/299-0000029c”, “hangupcall”) in new stack
– Executing [s@macro-hangupcall:1] GotoIf(“SIP/299-0000029c”, “1?theend”) in new stack
– Goto (macro-hangupcall,s,3)
– Executing [s@macro-hangupcall:3] ExecIf(“SIP/299-0000029c”, “0?Set(CDR(recordingfile)=)”) in new stack
– Executing [s@macro-hangupcall:4] Hangup(“SIP/299-0000029c”, “”) in new stack
== Spawn extension (macro-hangupcall, s, 4) exited non-zero on ‘SIP/299-0000029c’ in macro ‘hangupcall’
== Spawn extension (from-internal, h, 1) exited non-zero on ‘SIP/299-0000029c’

BlazeStudios · March 20, 2020, 8:59pm

I seeing it playing back the greeting here. Did you not hear it when you made the test call?

GeekBoy · March 20, 2020, 9:01pm

I got it now.

While a lot of people are sitting at home, my workload has tripled, and very tired from it.

I was looking at the incorrect menu section. It was Disable Standard Prompt.

Thanks a bunch.

BlazeStudios · March 20, 2020, 9:02pm

No problem.

system · March 27, 2020, 9:02pm

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