Voicemail transfers not working 1.6.2.16 FreePBX 2.8x

When a user tries to transfer a voicemail to another user via “Press 8” to forward the message it never gets to the other mailbox. I checked all of the destination voicemail folders /var/spool/asterisk/voicemail/default/2001 and they were all empty.

I also checked the source extension’s voicemail folders and found the missing message in /var/spool/asterisk/voicemail/default/2000/old

I did a snapshot test to get the whole sequence in the logs

[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Goto (macro-user-callerid,s,19)
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Executing [s@macro-user-callerid:19] Set(“SIP/2001-00000e3c”, “CALLERID(number)=2001”) in new stack
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Executing [s@macro-user-callerid:20] Set(“SIP/2001-00000e3c”, “CALLERID(name)=Rene Wright”) in new stack
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Executing [s@macro-user-callerid:21] NoOp(“SIP/2001-00000e3c”, “Using CallerID “Rene Wright” <2001>”) in new stack
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Executing [s@macro-vm:2] Set(“SIP/2001-00000e3c”, “VMGAIN=”"") in new stack
[Aug 2 11:14:57] WARNING[31670] func_db.c: DB requires an argument, DB(/)
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Executing [s@macro-vm:3] GotoIf(“SIP/2001-00000e3c”, “1?vmx,1”) in new stack
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Goto (macro-vm,vmx,1)
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Executing [vmx@macro-vm:1] Set(“SIP/2001-00000e3c”, “MEXTEN=2000”) in new stack
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Executing [vmx@macro-vm:2] Set(“SIP/2001-00000e3c”, “MMODE=NOANSWER”) in new stack
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Executing [vmx@macro-vm:3] Set(“SIP/2001-00000e3c”, “RETVM=”) in new stack
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Executing [vmx@macro-vm:4] Set(“SIP/2001-00000e3c”, “MODE=unavail”) in new stack
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Executing [vmx@macro-vm:5] GotoIf(“SIP/2001-00000e3c”, “1?chknomsg”) in new stack
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Goto (macro-vm,vmx,7)
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Executing [vmx@macro-vm:7] GotoIf(“SIP/2001-00000e3c”, “0?s-NOANSWER,1”) in new stack
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Executing [vmx@macro-vm:8] GotoIf(“SIP/2001-00000e3c”, “1?notdirect”) in new stack
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Goto (macro-vm,vmx,10)
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Executing [vmx@macro-vm:10] NoOp(“SIP/2001-00000e3c”, “Checking if ext 2000 is enabled: “) in new stack
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Executing [vmx@macro-vm:11] GotoIf(“SIP/2001-00000e3c”, “1?s-NOANSWER,1”) in new stack
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Goto (macro-vm,s-NOANSWER,1)
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Executing [s-NOANSWER@macro-vm:1] Macro(“SIP/2001-00000e3c”, “get-vmcontext,2000”) in new stack
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Executing [s@macro-get-vmcontext:1] Set(“SIP/2001-00000e3c”, “VMCONTEXT=default”) in new stack
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Executing [s@macro-get-vmcontext:2] GotoIf(“SIP/2001-00000e3c”, “0?200:300”) in new stack
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Goto (macro-get-vmcontext,s,300)
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Executing [s@macro-get-vmcontext:300] NoOp(“SIP/2001-00000e3c”, “”) in new stack
[Aug 2 11:14:57] VERBOSE[31670] pbx.c: – Executing [s-NOANSWER@macro-vm:2] VoiceMail(“SIP/2001-00000e3c”, “2000@default,u”””) in new stack
[Aug 2 11:14:57] VERBOSE[31670] file.c: – <SIP/2001-00000e3c> Playing ‘vm-theperson.gsm’ (language ‘en’)
[Aug 2 11:14:58] VERBOSE[31670] file.c: – <SIP/2001-00000e3c> Playing ‘digits/2.gsm’ (language ‘en’)
[Aug 2 11:14:59] VERBOSE[31670] file.c: – <SIP/2001-00000e3c> Playing ‘digits/0.gsm’ (language ‘en’)
[Aug 2 11:15:00] VERBOSE[31670] file.c: – <SIP/2001-00000e3c> Playing ‘digits/0.gsm’ (language ‘en’)
[Aug 2 11:15:01] VERBOSE[31670] file.c: – <SIP/2001-00000e3c> Playing ‘digits/0.gsm’ (language ‘en’)
[Aug 2 11:15:01] VERBOSE[31670] file.c: – <SIP/2001-00000e3c> Playing ‘vm-isunavail.gsm’ (language ‘en’)
[Aug 2 11:15:02] VERBOSE[31670] file.c: – <SIP/2001-00000e3c> Playing ‘vm-intro.gsm’ (language ‘en’)
[Aug 2 11:15:08] VERBOSE[31670] file.c: – <SIP/2001-00000e3c> Playing ‘beep.gsm’ (language ‘en’)
[Aug 2 11:15:08] VERBOSE[31670] app_voicemail.c: – Recording the message
[Aug 2 11:15:08] VERBOSE[31670] app.c: – x=0, open writing: /var/spool/asterisk/voicemail/default/2000/tmp/6AbQ67 format: wav49, 0x9958fc8
[Aug 2 11:15:08] VERBOSE[31670] app.c: – x=1, open writing: /var/spool/asterisk/voicemail/default/2000/tmp/6AbQ67 format: gsm, 0x99d8928
[Aug 2 11:15:08] VERBOSE[31670] app.c: – x=2, open writing: /var/spool/asterisk/voicemail/default/2000/tmp/6AbQ67 format: wav, 0x9ce7ad0
[Aug 2 11:15:13] VERBOSE[31670] app.c: – User hung up
[Aug 2 11:15:13] VERBOSE[31670] app_macro.c: == Spawn extension (macro-vm, s-NOANSWER, 2) exited non-zero on ‘SIP/2001-00000e3c’ in macro ‘vm’
[Aug 2 11:15:13] VERBOSE[31670] app_macro.c: == Spawn extension (macro-exten-vm, s, 18) exited non-zero on ‘SIP/2001-00000e3c’ in macro ‘exten-vm’
[Aug 2 11:15:13] VERBOSE[31670] pbx.c: == Spawn extension (ext-local, 2000, 1) exited non-zero on ‘SIP/2001-00000e3c’
[Aug 2 11:15:13] VERBOSE[31670] pbx.c: – Executing [h@ext-local:1] Macro(“SIP/2001-00000e3c”, “hangupcall,”) in new stack
[Aug 2 11:15:13] VERBOSE[31670] pbx.c: – Executing [s@macro-hangupcall:1] GotoIf(“SIP/2001-00000e3c”, “1?skiprg”) in new stack
[Aug 2 11:15:13] VERBOSE[31670] pbx.c: – Goto (macro-hangupcall,s,4)
[Aug 2 11:15:13] VERBOSE[31670] pbx.c: – Executing [s@macro-hangupcall:4] GotoIf(“SIP/2001-00000e3c”, “1?skipblkvm”) in new stack
[Aug 2 11:15:13] VERBOSE[31670] pbx.c: – Goto (macro-hangupcall,s,7)
[Aug 2 11:15:13] VERBOSE[31670] pbx.c: – Executing [s@macro-hangupcall:7] GotoIf(“SIP/2001-00000e3c”, “1?theend”) in new stack
[Aug 2 11:15:13] VERBOSE[31670] pbx.c: – Goto (macro-hangupcall,s,9)
[Aug 2 11:15:13] VERBOSE[31670] pbx.c: – Executing [s@macro-hangupcall:9] Hangup(“SIP/2001-00000e3c”, “”) in new stack
[Aug 2 11:15:13] VERBOSE[31670] app_macro.c: == Spawn extension (macro-hangupcall, s, 9) exited non-zero on ‘SIP/2001-00000e3c’ in macro ‘hangupcall’
[Aug 2 11:15:13] VERBOSE[31670] pbx.c: == Spawn extension (ext-local, h, 1) exited non-zero on ‘SIP/2001-00000e3c’
[Aug 2 11:15:32] VERBOSE[31669] pbx.c: – Executing [h@macro-dialout-trunk:1] Macro(“SIP/2030-00000e3b”, “hangupcall,”) in new stack
[Aug 2 11:15:32] VERBOSE[31669] pbx.c: – Executing [s@macro-hangupcall:1] GotoIf(“SIP/2030-00000e3b”, “1?skiprg”) in new stack
[Aug 2 11:15:32] VERBOSE[31669] pbx.c: – Goto (macro-hangupcall,s,4)
[Aug 2 11:15:32] VERBOSE[31669] pbx.c: – Executing [s@macro-hangupcall:4] GotoIf(“SIP/2030-00000e3b”, “1?skipblkvm”) in new stack
[Aug 2 11:15:32] VERBOSE[31669] pbx.c: – Goto (macro-hangupcall,s,7)
[Aug 2 11:15:32] VERBOSE[31669] pbx.c: – Executing [s@macro-hangupcall:7] GotoIf(“SIP/2030-00000e3b”, “1?theend”) in new stack
[Aug 2 11:15:32] VERBOSE[31669] pbx.c: – Goto (macro-hangupcall,s,9)
[Aug 2 11:15:32] VERBOSE[31669] pbx.c: – Executing [s@macro-hangupcall:9] Hangup(“SIP/2030-00000e3b”, “”) in new stack
[Aug 2 11:15:32] VERBOSE[31669] app_macro.c: == Spawn extension (macro-hangupcall, s, 9) exited non-zero on ‘SIP/2030-00000e3b’ in macro ‘hangupcall’
[Aug 2 11:15:32] VERBOSE[31669] chan_dahdi.c: – Hungup ‘DAHDI/1-1’
[Aug 2 11:15:32] VERBOSE[31669] app_macro.c: == Spawn extension (macro-dialout-trunk, s, 19) exited non-zero on ‘SIP/2030-00000e3b’ in macro ‘dialout-trunk’
[Aug 2 11:15:32] VERBOSE[31669] pbx.c: == Spawn extension (from-internal, 8596539288, 6) exited non-zero on ‘SIP/2030-00000e3b’
[Aug 2 11:15:32] VERBOSE[1695] netsock.c: == Using SIP RTP TOS bits 184
[Aug 2 11:15:32] VERBOSE[1695] netsock.c: == Using SIP RTP CoS mark 5
[Aug 2 11:15:32] VERBOSE[1695] netsock.c: == Using UDPTL TOS bits 184
[Aug 2 11:15:32] VERBOSE[1695] netsock.c: == Using UDPTL CoS mark 5
[Aug 2 11:15:32] VERBOSE[31672] pbx.c: – Executing [*97@from-internal:1] Answer(“SIP/2000-00000e3e”, “”) in new stack
[Aug 2 11:15:33] VERBOSE[31672] pbx.c: – Executing [*97@from-internal:2] Wait(“SIP/2000-00000e3e”, “1”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Executing [*97@from-internal:3] Macro(“SIP/2000-00000e3e”, “user-callerid,”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Executing [s@macro-user-callerid:1] Set(“SIP/2000-00000e3e”, “AMPUSER=2000”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Executing [s@macro-user-callerid:2] GotoIf(“SIP/2000-00000e3e”, “0?report”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Executing [s@macro-user-callerid:3] ExecIf(“SIP/2000-00000e3e”, “1?Set(REALCALLERIDNUM=2000)”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Executing [s@macro-user-callerid:4] Set(“SIP/2000-00000e3e”, “AMPUSER=2000”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Executing [s@macro-user-callerid:5] Set(“SIP/2000-00000e3e”, “AMPUSERCIDNAME=Ken Carbonell”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Executing [s@macro-user-callerid:6] GotoIf(“SIP/2000-00000e3e”, “0?report”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Executing [s@macro-user-callerid:7] Set(“SIP/2000-00000e3e”, “AMPUSERCID=2000”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Executing [s@macro-user-callerid:8] Set(“SIP/2000-00000e3e”, “CALLERID(all)=“Ken Carbonell” <2000>”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Executing [s@macro-user-callerid:9] ExecIf(“SIP/2000-00000e3e”, “0?Set(CHANNEL(language)=)”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Executing [s@macro-user-callerid:10] GotoIf(“SIP/2000-00000e3e”, “0?continue”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Executing [s@macro-user-callerid:11] Set(“SIP/2000-00000e3e”, “__TTL=64”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Executing [s@macro-user-callerid:12] GotoIf(“SIP/2000-00000e3e”, “1?continue”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Goto (macro-user-callerid,s,19)
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Executing [s@macro-user-callerid:19] Set(“SIP/2000-00000e3e”, “CALLERID(number)=2000”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Executing [s@macro-user-callerid:20] Set(“SIP/2000-00000e3e”, “CALLERID(name)=Ken Carbonell”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Executing [s@macro-user-callerid:21] NoOp(“SIP/2000-00000e3e”, “Using CallerID “Ken Carbonell” <2000>”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Executing [*97@from-internal:4] Macro(“SIP/2000-00000e3e”, “get-vmcontext,2000”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Executing [s@macro-get-vmcontext:1] Set(“SIP/2000-00000e3e”, “VMCONTEXT=default”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Executing [s@macro-get-vmcontext:2] GotoIf(“SIP/2000-00000e3e”, “0?200:300”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Goto (macro-get-vmcontext,s,300)
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Executing [s@macro-get-vmcontext:300] NoOp(“SIP/2000-00000e3e”, “”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Executing [*97@from-internal:5] Set(“SIP/2000-00000e3e”, “VMBOXEXISTSSTATUS=SUCCESS”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Executing [*97@from-internal:6] GotoIf(“SIP/2000-00000e3e”, “1?mbexist”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Goto (from-internal,*97,106)
[Aug 2 11:15:34] VERBOSE[31672] pbx.c: – Executing [*97@from-internal:106] VoiceMailMain(“SIP/2000-00000e3e”, “2000@default”) in new stack
[Aug 2 11:15:34] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘vm-password.gsm’ (language ‘en’)
[Aug 2 11:15:39] VERBOSE[31672] app_voicemail.c: – Incorrect password ‘2’ for user ‘2000’ (context = default)
[Aug 2 11:15:39] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘vm-incorrect.gsm’ (language ‘en’)
[Aug 2 11:15:40] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘vm-password.gsm’ (language ‘en’)
[Aug 2 11:15:45] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘vm-youhave.gsm’ (language ‘en’)
[Aug 2 11:15:46] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘digits/1.gsm’ (language ‘en’)
[Aug 2 11:15:46] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘vm-INBOX.gsm’ (language ‘en’)
[Aug 2 11:15:47] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘vm-message.gsm’ (language ‘en’)
[Aug 2 11:15:48] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘vm-onefor.gsm’ (language ‘en’)
[Aug 2 11:15:48] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘vm-first.gsm’ (language ‘en’)
[Aug 2 11:15:48] VERBOSE[31672] config.c: == Parsing ‘/var/spool/asterisk/voicemail/default/2000/INBOX/msg0000.txt’: [Aug 2 11:15:48] VERBOSE[31672] config.c: == Found
[Aug 2 11:15:48] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘vm-message.gsm’ (language ‘en’)
[Aug 2 11:15:49] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘vm-received.gsm’ (language ‘en’)
[Aug 2 11:15:50] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘digits/at.gsm’ (language ‘en’)
[Aug 2 11:15:51] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘digits/11.gsm’ (language ‘en’)
[Aug 2 11:15:52] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘digits/15.gsm’ (language ‘en’)
[Aug 2 11:15:53] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘digits/a-m.gsm’ (language ‘en’)
[Aug 2 11:15:54] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘/var/spool/asterisk/voicemail/default/2000/INBOX/msg0000.slin’ (language ‘en’)
[Aug 2 11:15:57] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘vm-advopts.gsm’ (language ‘en’)
[Aug 2 11:16:00] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘vm-repeat.gsm’ (language ‘en’)
[Aug 2 11:16:02] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘vm-delete.gsm’ (language ‘en’)
[Aug 2 11:16:04] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘vm-toforward.gsm’ (language ‘en’)
[Aug 2 11:16:07] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘vm-savemessage.gsm’ (language ‘en’)
[Aug 2 11:16:08] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘vm-extension.gsm’ (language ‘en’)
[Aug 2 11:16:14] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘digits/2.gsm’ (language ‘en’)
[Aug 2 11:16:15] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘digits/0.gsm’ (language ‘en’)
[Aug 2 11:16:16] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘digits/0.gsm’ (language ‘en’)
[Aug 2 11:16:17] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘digits/1.gsm’ (language ‘en’)
[Aug 2 11:16:17] VERBOSE[31672] config.c: == Parsing ‘/var/spool/asterisk/voicemail/default/2000/INBOX/msg0000.txt’: [Aug 2 11:16:17] VERBOSE[31672] config.c: == Found
[Aug 2 11:16:17] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘vm-forwardoptions.gsm’ (language ‘en’)
[Aug 2 11:16:22] NOTICE[31672] app_voicemail.c: Copying message from 2000@default to 2001@default
[Aug 2 11:16:22] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘vm-msgsaved.gsm’ (language ‘en’)
[Aug 2 11:16:24] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘vm-advopts.gsm’ (language ‘en’)
[Aug 2 11:16:26] VERBOSE[31672] file.c: – <SIP/2000-00000e3e> Playing ‘vm-repeat.gsm’ (language ‘en’)
[Aug 2 11:16:27] VERBOSE[31672] pbx.c: == Spawn extension (from-internal, *97, 106) exited non-zero on ‘SIP/2000-00000e3e’
[Aug 2 11:16:27] VERBOSE[31672] pbx.c: – Executing [h@from-internal:1] Macro(“SIP/2000-00000e3e”, “hangupcall”) in new stack
[Aug 2 11:16:27] VERBOSE[31672] pbx.c: – Executing [s@macro-hangupcall:1] GotoIf(“SIP/2000-00000e3e”, “1?skiprg”) in new stack
[Aug 2 11:16:27] VERBOSE[31672] pbx.c: – Goto (macro-hangupcall,s,4)
[Aug 2 11:16:27] VERBOSE[31672] pbx.c: – Executing [s@macro-hangupcall:4] GotoIf(“SIP/2000-00000e3e”, “1?skipblkvm”) in new stack
[Aug 2 11:16:27] VERBOSE[31672] pbx.c: – Goto (macro-hangupcall,s,7)
[Aug 2 11:16:27] VERBOSE[31672] pbx.c: – Executing [s@macro-hangupcall:7] GotoIf(“SIP/2000-00000e3e”, “1?theend”) in new stack
[Aug 2 11:16:27] VERBOSE[31672] pbx.c: – Goto (macro-hangupcall,s,9)
[Aug 2 11:16:27] VERBOSE[31672] pbx.c: – Executing [s@macro-hangupcall:9] Hangup(“SIP/2000-00000e3e”, “”) in new stack
[Aug 2 11:16:27] VERBOSE[31672] app_macro.c: == Spawn extension (macro-hangupcall, s, 9) exited non-zero on ‘SIP/2000-00000e3e’ in macro ‘hangupcall’
[Aug 2 11:16:27] VERBOSE[31672] pbx.c: == Spawn extension (from-internal, h, 1) exited non-zero on ‘SIP/2000-00000e3e’

It is an Asterisk thing, you are inside app_voicemail when moving the message.

1.2.6.16 is old, try 1.6.2.18 and see if that works. Don’t go 1.6.2.19 as there is a bug in that release coring Asterisk when reloading.

You can look at changes for Asterisk 1.6.2.18 and see if there are any notes about voicemail.

Because this system is also having a known voicemail sequencing problem I was going to upgrade to 19. I’ll give 1.8 a shot.