Voicemail to email works except for the attachment - timeout

General Help
1

Hi All,

First, thanks to everyone here and especially the developers in providing such a great program.

I have first installed a test system and was able to get everything to work (without the problem described below).

Now, with my production system, I could not get voicemail to email with attachments to work (notice with sound file). Voicemail to email without attachments works fine (notice only).

I have tried postfix mail as well without success. The error condition is “451 timeout”. Any advice or suggestions as to what to try next? Is there certain modules that I should downgrade?

Please help! I’m out of ideas as to what to try next – other than a complete reinstall.

Thank you all for helping.

Asterisk 1.6.2.11
FreePbx 2.8.0.3
Sendmail 8.13.8
Centos 5.5
PBX in a Flash 1.7.5.5-2

Sailor

Here is the tail of /var/log/maillog:

Sep 29 16:54:21 pbx sm-msp-queue[15243]: starting daemon (8.13.8): queueing@01:00:00
Sep 29 16:55:00 pbx sendmail[15254]: o8TNt0M6015254: from=asterisk, size=10552, class=0, nrcpts=1, msgid=<[email protected]$
Sep 29 16:55:01 pbx sendmail[15255]: o8TNt0Ug015255: from=<[email protected]*****.com>, size=10683, class=0, nrcpts=1, msgid=<Asterisk-1-373693$
Sep 29 16:55:01 pbx sendmail[15254]: o8TNt0M6015254: to=“Emil” <emil@vp*****.com>, ctladdr=asterisk (101/102), delay=00:00:01, xdelay=00:00:0$
Sep 29 17:05:01 pbx sendmail[15257]: o8TNt0Ug015255: to=<emil@.com>, ctladdr=<[email protected].com> (101/102), delay=00:10:01, xde$
Sep 29 17:08:46 pbx postfix/postfix-script: starting the Postfix mail system
Sep 29 17:08:46 pbx postfix/master[15699]: daemon started – version 2.3.3, configuration /etc/postfix
Sep 29 17:09:31 pbx sendmail[15755]: o8U09VGu015755: from=asterisk, size=10375, class=0, nrcpts=1, msgid=<Asterisk-2-1859290113-111-3946@pbx.$
Sep 29 17:09:31 pbx postfix/smtpd[15756]: connect from pbx..com[127.0.0.1]
Sep 29 17:09:31 pbx postfix/smtpd[15756]: BCC4C63980A0: client=pbx..com[127.0.0.1]
Sep 29 17:09:31 pbx postfix/cleanup[15759]: BCC4C63980A0: message-id=[email protected]
Sep 29 17:09:31 pbx sendmail[15755]: o8U09VGu015755: to=“Emil” <emil@vp*****.com>, ctladdr=asterisk (101/102), delay=00:00:00, xdelay=00:00:0$
Sep 29 17:09:31 pbx postfix/qmgr[15701]: BCC4C63980A0: from=<[email protected]*****.com>, size=10852, nrcpt=1 (queue active)
Sep 29 17:09:32 pbx postfix/smtpd[15756]: disconnect from pbx.vp*****.com[127.0.0.1]
Sep 29 17:12:32 pbx postfix/smtp[15760]: BCC4C63980A0: host relay.pair.com[209.68.5.17] said: 451 timeout (#4.4.2) (in reply to end of DATA c$
Sep 29 17:13:44 pbx postfix/postfix-script: stopping the Postfix mail system
Sep 29 17:13:44 pbx postfix/master[15699]: terminating on signal 15
Sep 29 17:13:49 pbx sendmail[16221]: alias database /etc/aliases rebuilt by root
Sep 29 17:13:49 pbx sendmail[16221]: /etc/aliases: 76 aliases, longest 10 bytes, 765 bytes total
Sep 29 17:13:49 pbx sendmail[16226]: starting daemon (8.13.8): SMTP+queueing@01:00:00
Sep 29 17:13:49 pbx sm-msp-queue[16234]: starting daemon (8.13.8): queueing@01:00:00

2

Hi Obelisk,

Thanks for the tips. I had previously disabled pipelining without success. What I have done now is upgrade to Asterisk 1.6.2.13 and the problem went away!

I downloaded Asterisk 1.6.2.13, did ./configure, make, and make install. So far voicemail to email with attachment is working!

Would this upgrade process cause other things to break? Thanks for your help!

3

It seems the server you are relaying to is having problems. Can you relay through a different one ?
You can also try disabling PIPELINING and 8BITMIME via smtp_discard_ehlo_keywords

4

Below is the log from sendmail and Postfix. The apparent issue is that the end-of-data command is not sent.

Would it be advisable to upgrade to Asterisk 1.6.2.13? Are there other things to try?

Thanks!

Running /var/spool/mqueue/o8TKuSL4013836 (sequence 1 of 1)
<emil@vp*****.com>… Connecting to relay.pair.com. via relay…
220 relay00.pair.com ESMTP

EHLO pbx.vp*****.com
250-relay00.pair.com
250-PIPELINING
250 8BITMIME
MAIL From:<[email protected]*****.com>
250 ok
RCPT To:<emil@vp*****.com>
DATA
250 ok
354 go ahead
.
451 timeout (#4.4.2)
<emil@vp*****.com>… Deferred: 451 timeout (#4.4.2)
Closing connection to relay.pair.com.
QUIT

FROM POSTFIX

Sep 30 16:34:24 pbx postfix/smtp[3818]: name_mask: software
Sep 30 16:36:04 pbx postfix/smtp[3831]: 3AA5163980AC: to=[email protected], relay=relay.pair.com[209.68.5.16]:25, delay=1201, delays=0.07/0.01/601/600, dsn=4.4.2, status=deferred (conversation with relay.pair.com[209.68.5.16] timed out while sending end of data – message may be sent more than once)

5

Put 209.68.5.17 in debug_peer_list in /etc/postfix/main.cf and reload postfix to see what happens when postfix is trying to send mail to pair.com.