Voicemail notification but does not play voicemail


I have the strangest problem when I leave a message for an extension it registers that a message was left but when I go to retrieve the message.
I press 1 for new message it says “First message” then immediately it says “Press 3 for advanced options” as if I just heared the message, but never plays the message.

Has anyone experienced this and know of an ansewer?



check the permissions.

Check to be sure that asterisk is running as the user asterisk and not a root.

Next check that the owner and group for /var/spool/asterisk/voicemail/default/xxx/INBOX {where xxx is the extension assuming the standard default setup} is asterisk:asterisk

If it is not running as asterisk do
amportal stop
amportal start

If the permissions are not right do
amportal chown

Hello fskrotzki;

Thank you for the help, but I checked the permissions asterisk hass all permissions even into the extension folder and there you can see all message files. msg0000.gsm, msg0000.txt, msg0000.wav, msg0000.WAV

If there are more messages it lists them all 0000.xxx, 0001.xxx ect ect…

These are also all owned by asterisk

Anything else I can try?

Thanks again,