Voicemail not working or not activated

faisalkhan · July 19, 2018, 10:14pm

I am using FreePBX 13 installed using the method from FreePBX documentation.
I have configured the voicemail for extensions and even enabled them from the voicemail menu.

but instead of going to voicemail recording plays " the person you are calling is unavailable please try again"

and if we type voicemail command in the asterisk cli it’s not there and when test dialing from *97# call terminated not going to any menu.

The Logs are below for *97#

== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
– Executing [*97@from-internal:1] Macro(“SIP/200-00000269”, “user-callerid,”) in new stack
– Executing [s@macro-user-callerid:1] Set(“SIP/200-00000269”, “TOUCH_MONITOR=1532037918.891”) in new stack
– Executing [s@macro-user-callerid:2] Set(“SIP/200-00000269”, “AMPUSER=200”) in new stack
– Executing [s@macro-user-callerid:3] GotoIf(“SIP/200-00000269”, “0?report”) in new stack
– Executing [s@macro-user-callerid:4] ExecIf(“SIP/200-00000269”, “1?Set(REALCALLERIDNUM=200)”) in new stack
– Executing [s@macro-user-callerid:5] Set(“SIP/200-00000269”, “AMPUSER=200”) in new stack
– Executing [s@macro-user-callerid:6] GotoIf(“SIP/200-00000269”, “0?limit”) in new stack
– Executing [s@macro-user-callerid:7] Set(“SIP/200-00000269”, “AMPUSERCIDNAME=200”) in new stack
– Executing [s@macro-user-callerid:8] GotoIf(“SIP/200-00000269”, “0?report”) in new stack
– Executing [s@macro-user-callerid:9] Set(“SIP/200-00000269”, “AMPUSERCID=200”) in new stack
– Executing [s@macro-user-callerid:10] Set(“SIP/200-00000269”, “__DIAL_OPTIONS=Ttr”) in new stack
– Executing [s@macro-user-callerid:11] Set(“SIP/200-00000269”, “CALLERID(all)=“200” <200>”) in new stack
– Executing [s@macro-user-callerid:12] GotoIf(“SIP/200-00000269”, “0?limit”) in new stack
– Executing [s@macro-user-callerid:13] ExecIf(“SIP/200-00000269”, “0?Set(GROUP(concurrency_limit)=200)”) in new stack
– Executing [s@macro-user-callerid:14] ExecIf(“SIP/200-00000269”, “0?Set(CHANNEL(language)=)”) in new stack
– Executing [s@macro-user-callerid:15] NoOp(“SIP/200-00000269”, “Macro Depth is 1”) in new stack
– Executing [s@macro-user-callerid:16] GotoIf(“SIP/200-00000269”, “1?report2:macroerror”) in new stack
– Goto (macro-user-callerid,s,17)
– Executing [s@macro-user-callerid:17] GotoIf(“SIP/200-00000269”, “0?continue”) in new stack
– Executing [s@macro-user-callerid:18] ExecIf(“SIP/200-00000269”, “1?Set(__CALLEE_ACCOUNCODE=)”) in new stack
– Executing [s@macro-user-callerid:19] Set(“SIP/200-00000269”, “__TTL=64”) in new stack
– Executing [s@macro-user-callerid:20] GotoIf(“SIP/200-00000269”, “1?continue”) in new stack
– Goto (macro-user-callerid,s,36)
– Executing [s@macro-user-callerid:36] Set(“SIP/200-00000269”, “CALLERID(number)=200”) in new stack
– Executing [s@macro-user-callerid:37] Set(“SIP/200-00000269”, “CALLERID(name)=200”) in new stack
– Executing [s@macro-user-callerid:38] GotoIf(“SIP/200-00000269”, “0?cnum”) in new stack
– Executing [s@macro-user-callerid:39] Set(“SIP/200-00000269”, “CDR(cnam)=200”) in new stack
– Executing [s@macro-user-callerid:40] Set(“SIP/200-00000269”, “CDR(cnum)=200”) in new stack
– Executing [s@macro-user-callerid:41] Set(“SIP/200-00000269”, “CHANNEL(language)=en”) in new stack
– Executing [*97@from-internal:2] Set(“SIP/200-00000269”, “CONNECTEDLINE(name-charset,i)=utf8”) in new stack
– Executing [*97@from-internal:3] Set(“SIP/200-00000269”, “CONNECTEDLINE(name,i)=My Voicemail”) in new stack
– Executing [*97@from-internal:4] Set(“SIP/200-00000269”, “CONNECTEDLINE(num,i)=200”) in new stack
– Executing [*97@from-internal:5] Answer(“SIP/200-00000269”, “”) in new stack
– Executing [*97@from-internal:6] Wait(“SIP/200-00000269”, “1”) in new stack
– Executing [*97@from-internal:7] Macro(“SIP/200-00000269”, “get-vmcontext,200”) in new stack
– Executing [s@macro-get-vmcontext:1] Set(“SIP/200-00000269”, “VMCONTEXT=default”) in new stack
– Executing [s@macro-get-vmcontext:2] GotoIf(“SIP/200-00000269”, “0?200:300”) in new stack
– Goto (macro-get-vmcontext,s,300)
– Executing [s@macro-get-vmcontext:300] NoOp(“SIP/200-00000269”, “”) in new stack
[2018-07-19 22:05:19] ERROR[26240][C-00000121]: pbx_functions.c:608 ast_func_read: Function VM_INFO not registered
[2018-07-19 22:05:19] WARNING[26240][C-00000121]: func_logic.c:192 acf_if: Syntax IF(?[][:]) (expr must be non-null, and either or must be non-null)
[2018-07-19 22:05:19] WARNING[26240][C-00000121]: func_logic.c:193 acf_if: In this case, =‘’, =‘SUCCESS’, and =‘FAILED’
– Executing [*97@from-internal:8] Set(“SIP/200-00000269”, “VMBOXEXISTSSTATUS=”) in new stack
– Executing [*97@from-internal:9] GotoIf(“SIP/200-00000269”, “0?mbexist”) in new stack
[2018-07-19 22:05:19] WARNING[26240][C-00000121]: pbx.c:2864 pbx_extension_helper: No application ‘VoiceMailMain’ for extension (from-internal, *97, 10)
== Spawn extension (from-internal, *97, 10) exited non-zero on ‘SIP/200-00000269’
– Executing [h@from-internal:1] Macro(“SIP/200-00000269”, “hangupcall”) in new stack
– Executing [s@macro-hangupcall:1] GotoIf(“SIP/200-00000269”, “1?theend”) in new stack
– Goto (macro-hangupcall,s,3)
– Executing [s@macro-hangupcall:3] ExecIf(“SIP/200-00000269”, “0?Set(CDR(recordingfile)=)”) in new stack
– Executing [s@macro-hangupcall:4] Hangup(“SIP/200-00000269”, “”) in new stack
== Spawn extension (macro-hangupcall, s, 4) exited non-zero on ‘SIP/200-00000269’ in macro ‘hangupcall’
== Spawn extension (from-internal, h, 1) exited non-zero on ‘SIP/200-00000269’

and when I checked in the Voicemail admin it shows like this

Any help would be greatly appreciated.

lgaetz · July 19, 2018, 11:07pm

Looks like the voicemail module is not loaded. From a healthy system:

lgaetz*CLI> module show like app_voicemail.so
Module                         Description                              Use Count  Status      Support Level
app_voicemail.so               Comedian Mail (Voicemail System)         0          Running              core
1 modules loaded

faisalkhan · July 20, 2018, 1:44pm

Module Description Use Count Status Support Level
app_voicemail.so Comedian Mail (Voicemail System) 0 Not Running core
1 modules loaded

faisalkhan · July 20, 2018, 7:10pm

Any update guys on this.

cynjut · July 20, 2018, 7:32pm

You need to enable the module. Check your module list and see what’s happening. Reboot after to make sure it starts up correctly.

faisalkhan · July 22, 2018, 9:42am

how to enable the module and where to enable the module.

little guide required on this.

faisalkhan · July 22, 2018, 6:49pm

guys,

here is the output of loading the module voicemail.so

ip-172-31-30-115CLI> module load app_voicemail.so
Unable to load module app_voicemail.so
Command ‘module load app_voicemail.so’ failed.
== Parsing ‘/etc/asterisk/voicemail.conf’: Found
[2018-07-22 18:47:48] WARNING[13533]: app_voicemail.c:13845 actual_load_config: maxsilence should be less than minsecs or you may get empty messages
== Registered application ‘VoiceMail’
== Registered application ‘VoiceMailMain’
== Registered application ‘MailboxExists’
== Registered application ‘VMAuthenticate’
== Registered application ‘VoiceMailPlayMsg’
== Registered application ‘VMSayName’
== Registered custom function ‘MAILBOX_EXISTS’
== Registered custom function ‘VM_INFO’
== Manager registered action VoicemailUsersList
== Manager registered action VoicemailRefresh
[2018-07-22 18:47:48] WARNING[13533]: app.c:505 __ast_vm_register: Voicemail provider already registered by res_mwi_external.
[2018-07-22 18:47:48] ERROR[13533]: app_voicemail.c:15058 load_module: Failure registering as a voicemail provider
== Unregistered application ‘VoiceMail’
== Unregistered application ‘VoiceMailMain’
== Unregistered application ‘MailboxExists’
== Unregistered application ‘VMAuthenticate’
== Unregistered application ‘VoiceMailPlayMsg’
== Unregistered application ‘VMSayName’
== Unregistered custom function MAILBOX_EXISTS
== Unregistered custom function VM_INFO
== Manager unregistered action VoicemailUsersList
== Manager unregistered action VoicemailRefresh
ip-172-31-30-115CLI>

Kindly I need your suggestions on this and I have to enable this as my production server is in service and voicemails are not working.

faisalkhan · July 23, 2018, 1:08am

Guys Find the solution from one of the dicko post.

He is genius…

This is the solution.
At the asterisk cli:-

module unload res_mwi_external_ami
module unload res_mwi_external
module load app_voicemail

then add

noload = res_mwi_external.so
noload = res_mwi_external_ami.so

to /etc/asetrisk/modules.conf

Next time you build asterisk , only use the modules you are comfortable with using.

system · February 26, 2019, 10:51pm

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