Voicemail not responding on *97 and *98 as expected

General Help
21

It seemed to work fine for the first day voicemail was working fine, but then when trying to check voice mail it indicated that the password was incorrect… I checked the voicemail conf file and it seems normal… I can access voicemail thru the web but not a softphone…
any suggestions? centOS release 5.7 kernel 2.6.18 - 238.9.1.e15

piaf version 1.7.5.6
free pbx ver.2.8.14
asterisk 1.8.1.0

22

I was having the same issue but all the links and conf files checked out OK. Same scenario as ricmitch, I could not log in to voicemail from a phone but I could log in to the voicemail web interface.

My fix: Log in to the web interface for the affected extension (146 in my case). Go to the Settings section. Enter a new password, confirm the password and click Update. Now I am able to log in from a phone!!

I do not know what the difference was in changing the VM password here as opposed to the FreePBX Admin module, but this made it work for me!

23

I have tried all the above suggestions but nothing works, wrong password, and why a password prompt at all when using *97?

update:
I found this http://fonality.com/trixbox/node/14044
Removed all INBAN settings on the phone, and it works.

24

Make sure to enable support for RFC2833 DTMF. It works for me. Using 3CXPhone.
(RFC2833 DTFM, INBAND DTMF, & SIPINFO DTMF were all disabled on mine.)
Thank you stigolar for that hint.