I’ve recently starting using FreePBX at my new company, but I did not originally set it up. Apparently no one has really touched it over the years, other than to add a new phone/user, so I’ve been trying to learn as much as I can to customize the overall system to meet latest needs.
In my time spent configuring/exploring, one of the extension’s Voicemail started acting up. When an internal or external caller is sent to the extension’s VM, they hear the greeting and can begin to leave a message. However, once they are done with the message, the IVR voice states that there is an error and the voicemail is never kept/sent.
I’ve compared the extension’s VM settings to other extensions, but can’t seem to see where there lies a discrepancy that may be causing the error? Any suggestions on how to fix, besides deleting the extension and re-creating it from scratch?