Voicemail CISCO 7841 3PCC

I installed FreePBX,

Asterisk 18.20 and I can call voicemail using *97 and it plays the menu. However it does not recognize button presses from either phone. I do not have a password set on the accounts. What the problem? I am using Cisco 7841 3PCC version mterm-78xx.11-3-1MSR1-3_REL and my Zoiper in HP laptop. Is it from firmware Cisco because it can support only Asterisk 11?

Call *43 (echo test) to confirm that outbound audio is working. If fail, check that Local Networks is correctly set, or look for other network issues.

If *43 works, try setting DTMF for the extension to Inband audio, and also try RFC 4733. If no luck, look at DTMF settings in the Cisco and Zoiper.

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.