Voice mail password check failure

General Help
1

Among the other problems I’m having getting our Asterisk/FreePBX system working, I can’t get at voice mail messages that have been left for a given extension.

Here’s the voicemail being saved:

-- Goto (macro-vm,s-DIRECTDIAL,1)
-- Executing NoOp("Zap/17-1", "DIRECTDIAL voicemail") in new stack
-- Executing Macro("Zap/17-1", "get-vmcontext|2653") in new stack
-- Executing Set("Zap/17-1", "VMCONTEXT=default") in new stack
-- Executing GotoIf("Zap/17-1", "0?200:300") in new stack
-- Goto (macro-get-vmcontext,s,300)
-- Executing NoOp("Zap/17-1", "") in new stack
-- Executing VoiceMail("Zap/17-1", "2653@default|g(8)") in new stack
-- Playing 'vm-intro' (language 'en')
-- Playing 'beep' (language 'en')
-- Recording the message
-- x=0, open writing:  /var/spool/asterisk/voicemail/default/2653/tmp/gMfLqL format: wav49, 0xa03fca8
-- x=1, open writing:  /var/spool/asterisk/voicemail/default/2653/tmp/gMfLqL format: wav, 0x9fc9008
-- User ended message by pressing #
-- Playing 'auth-thankyou' (language 'en')
-- Executing Goto("Zap/17-1", "exit-SUCCESS|1") in new stack
-- Goto (macro-vm,exit-SUCCESS,1)
-- Executing Playback("Zap/17-1", "goodbye") in new stack
-- Playing 'goodbye' (language 'en')
-- Executing Hangup("Zap/17-1", "") in new stack
-- Hungup 'Zap/17-1'

And here’s an attempt to get to it:

Connected to Asterisk 1.2.12 currently running on asterisk1 (pid = 3649)
Verbosity is at least 5
Core debug is at least 1
– Executing Answer(“SIP/2653-0a041058”, “”) in new stack
– Executing Wait(“SIP/2653-0a041058”, “1”) in new stack
– Executing VoiceMailMain(“SIP/2653-0a041058”, “”) in new stack
– Playing ‘vm-login’ (language ‘en’)
– Playing ‘vm-password’ (language ‘en’)
– Executing Macro(“SIP/2653-0a041058”, “hangupcall”) in new stack
– Executing ResetCDR(“SIP/2653-0a041058”, “w”) in new stack
– Executing NoCDR(“SIP/2653-0a041058”, “”) in new stack
– Executing Wait(“SIP/2653-0a041058”, “5”) in new stack
– Executing Hangup(“SIP/2653-0a041058”, “”) in new stack
asterisk1*CLI>

No matter how I set the extension’s voicemail password via the FreePBX interface the password check appears to fail.

Does anyone have any suggestions please?

2

Sounds to me like its not receiving the dtmf properly – try
dtmf=inband and dtmfmode=inband for that extension or otherwise make
sure its getting there.

on Friday 10/13/2006 Cole([email protected]) wrote

–===============0804531691==

Among the other problems Ie,Ab€™e(Bm having getting our Asterisk/FreePBX system working, I cane,Ab€™e(Bt get at voice mail messages that have been left for a given extension.

Heree,Ab€™e(Bs the voicemail being saved:

-- Goto (macro-vm,s-DIRECTDIAL,1)
-- Executing NoOp("Zap/17-1", "DIRECTDIAL voicemail") in new stack
-- Executing Macro("Zap/17-1", "get-vmcontext|2653") in new stack
-- Executing Set("Zap/17-1", "VMCONTEXT=default") in new stack
-- Executing GotoIf("Zap/17-1", "0?200:300") in new stack
-- Goto (macro-get-vmcontext,s,300)
-- Executing NoOp("Zap/17-1", "") in new stack
-- Executing VoiceMail("Zap/17-1", "2653@default|g(8)") in new stack
-- Playing 'vm-intro' (language 'en')
-- Playing 'beep' (language 'en')
-- Recording the message
-- x=0, open writing:  /var/spool/asterisk/voicemail/default/2653/tmp/gMfLqL format: wav49, 0xa03fca8
-- x=1, open writing:  /var/spool/asterisk/voicemail/default/2653/tmp/gMfLqL format: wav, 0x9fc9008
-- User ended message by pressing #
-- Playing 'auth-thankyou' (language 'en')
-- Executing Goto("Zap/17-1", "exit-SUCCESS|1") in new stack
-- Goto (macro-vm,exit-SUCCESS,1)
-- Executing Playback("Zap/17-1", "goodbye") in new stack
-- Playing 'goodbye' (language 'en')
-- Executing Hangup("Zap/17-1", "") in new stack
-- Hungup 'Zap/17-1'

And heree,Ab€™e(Bs an attempt to get to it:

Connected to Asterisk 1.2.12 currently running on asterisk1 (pid = 3649)
Verbosity is at least 5
Core debug is at least 1
– Executing Answer(“SIP/2653-0a041058”, “”) in new stack
– Executing Wait(“SIP/2653-0a041058”, “1”) in new stack
– Executing VoiceMailMain(“SIP/2653-0a041058”, “”) in new stack
– Playing ‘vm-login’ (language ‘en’)
– Playing ‘vm-password’ (language ‘en’)
– Executing Macro(“SIP/2653-0a041058”, “hangupcall”) in new stack
– Executing ResetCDR(“SIP/2653-0a041058”, “w”) in new stack
– Executing NoCDR(“SIP/2653-0a041058”, “”) in new stack
– Executing Wait(“SIP/2653-0a041058”, “5”) in new stack
– Executing Hangup(“SIP/2653-0a041058”, “”) in new stack
asterisk1*CLI>

No matter how I set the extensione,Ab€™e(Bs voicemail password via the FreePBX interface the password check appears to fail.

Does anyone have any suggestions please?

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     [email protected]

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3

Thanks John, but that doesn’t seem to be the problem. I’ve tried checking the voice mail for extension 2653 from some other extension and I get the same null response. Also, if I check the voice mail for extension 20 using extension 2653, it works just fine.

I next tried deleting extension 2653, then recreating it, but nothing appears to change. Is there a straightforward (i.e. cook book) way I can reset (i.e. blow away and recreate) everything having to do with voice mail?