; If using Asterisk 1.6 and ARI or other sources for mail, you should set pollmailboxes to
; yes and pollfreq if you want to change the default 30 sec polling
;
pollmailboxes=yes
pollfreq=15
I then added the
pollmailboxes=yes
pollfreq=15
to the voicemail.conf file under general so it looks like this…
[general] #include vm_general.inc #include vm_email.inc
pollmailboxes=yes
pollfreq=15
you don’t state that that is done by either by tftp or locally , that extension would need to be provisioned to get those “hints” , if 20 and 30 work then you FU’ed with 10
It should not be brain surgery, how does your extension 10 differ from 20 or 30, if they are the same hardware (or software) they WILL behave the same if you provision them reasonably and properly.
If you’re running the bog standard distro then you should be using the FBX GUI for configurations in 99% of situations. Don’t edit the configuration files directly (unless you are adding something special or unique to the ‘_custom’ versions of these conf files). You risk getting the conf files overwritten by FBX and your system in a muddle otherwise.
Also the standard voicemail application should clear MWI automatically and instantly. You should really only need to set the pollmailboxes and polllfreq flags if you are using another method to access/clear your voicemail e.g. a visual voicemail XML application.
Judging by the fact that other extensions are working with MWI, it very much sounds like you have a underlying provisioning misconfiguration somewhere…