Voice bot to create telephone reservations in restaurants


(Sarenos) #1

Hello, I am looking for a way to create a voice bot with asterisk that responds automatically to calls from customers who want to reserve a table in a restaurant, can you guide me on how I can do to create a voice bot and integrate it with asterisk when they call a trunk ? The idea would be to be able to reserve the table by phone and then that the owner of the restaurant could see their reservations in real time. Regards


(Communication Technologies) #2

Depending on how sophisticated you need it to be, you could have a simple IVR string:
https://wiki.freepbx.org/display/F2/IVR+Module

You could integrate speech to text, but keep the IVR flow:
https://docs.aws.amazon.com/lex/latest/dg/what-is.html


https://www.cepstral.com/en/telephony/asterisk

Or you can build a bot on whatever platform and tie it into Asterisk in some basic (transfer to then transfer back) or advanced way (bridging with APIs). There are many ways to make it work, the above are just a few ideas.


(system) closed #3

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