Vega 60G FXO dial plan issue uk bt divert

Hi All,

In the uk bt supply a divert service, to active we dial {star}21{star} and to un-divert we dial #21#.
I have setup a dial plan that works for {star}21{star} however i’m unable to get #21# to work at all.

From freepbx we have a dial plan that goes user enters #1# or {star}21{star} this is translated to 1#21##1# or 1{star}21{star}{star}1{star}
This passes through to the vega 60g and should be picked up by the below dial plan but fails to work.

logs show call coming in to vega by bypass the dialplan above:

LOG: 16/06/2020 11:32:41.470 ROUTER (I)R0bC00 FINDROUTE profile:23(To_FXO) plan:2
call ref=[0224011f] ← SIP [2,1] dest=NAME:1#21##1#,TEL:1
→ POTS [2,1] dest=TEL:1

does anyone have any ideas?

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