V17 unable to connect to ucp node server - error xhr poll error

FreePBX Applications / Modules
1

Experiencing this error in the UCP, users credentials fail.
Where do I start?

I have updated everything.

2

Hi @chrisbTAG
Check the below logs for the error when trying to login

/var/log/asterisk/ucp_out.log and check web browser console logs for the clue

3

My log output:

2025-06-24 12:35 +02:00: Result set finished
2025-06-24 12:35 +02:00: Starting FreePBX…
2025-06-24 12:36 +02:00: Starting FreePBX…
2025-06-24 12:36 +02:00: 28800000
2025-06-24 12:36 +02:00: 14400000
2025-06-24 12:36 +02:00: Result set finished
2025-06-24 12:36 +02:00: FreePBX is Ready!
2025-06-24 12:36 +02:00: Asterisk version is: 22.4.1
2025-06-24 12:36 +02:00: Loading all UCP Modules…
2025-06-24 12:36 +02:00: Loading…conferencespro.js
2025-06-24 12:36 +02:00: Loading…ucphelloworld.js
2025-06-24 12:36 +02:00: Loading…xmpp.js
2025-06-24 12:36 +02:00: Done!
2025-06-24 12:36 +02:00: Server up and running at 8001 port
2025-06-24 12:36 +02:00: Secure Server up and running at 8003 port

Lots of text in the browser console logs, no idea what to see?

4

Try to reset the password once again for the ucp user from User Management module and then run the below command from PBX cli .

tail -f /var/log/asterisk/ucp_out.log

Then try to login with new password by reload the login page, the ucp_out.log will show login success or failed logs

Also from web browser console logs you need to check on error shows that “unable to connect to ucp node server”
or share the screen shot

5

I created a new password for the user and managed to logon with the new password - error message persists.
I ran the command on the log file, seems like something is stuck, showing historical info, no updated info, ran the command a couple of times - same output;

$ sudo tail -f /var/log/asterisk/ucp_out.log
2025-06-24 12:36 +02:00: Result set finished
2025-06-24 12:36 +02:00: FreePBX is Ready!
2025-06-24 12:36 +02:00: Asterisk version is: 22.4.1
2025-06-24 12:36 +02:00: Loading all UCP Modules…
2025-06-24 12:36 +02:00: Loading…conferencespro.js
2025-06-24 12:36 +02:00: Loading…ucphelloworld.js
2025-06-24 12:36 +02:00: Loading…xmpp.js
2025-06-24 12:36 +02:00: Done!
2025-06-24 12:36 +02:00: Server up and running at 8001 port
2025-06-24 12:36 +02:00: Secure Server up and running at 8003 port

Error from the browser console, only reference to UCP connection;

Unable to connect to the UCP Node Server.
Error: xhr poll error
6

Have you tried this?

Unable to connect to the UCP Node Server. Error: xhr poll error:

Setting “Enable TLS for NodeJS Server” to NO in Advanced Settings got rid of that message