Update failure - Call to a member function getUserByUsername() on a non-object

Stuart · June 29, 2017, 10:12pm

I was updating FreePBX and got this error and was unable do anything else. Any suggestion on how to fix this would be appreciated.

Whoops \ Exception \ ErrorException (E_ERROR)
HELP
Call to a member function getUserByUsername() on a non-object
/var/www/html/admin/modules/userman/Userman.class.php
1481. * @param string $username The User Manager Username
1482. * @return bool
1483. /
1484. public function getUserByUsername($username, $directory=null) {
1485. if(!empty($directory)) {
1486. $user = $this->directories[$directory]->getUserByUsername($username);
1487. } else {
1488. $user = $this->globalDirectory->getUserByUsername($username);
1489. }
1490. return $user;
Server/Request Data
SCRIPT_URL /admin/config.php
SCRIPT_URI http://192.168.0.11/admin/config.php
HTACCESS on
HTTP_HOST 192.168.0.11
HTTP_CONNECTION keep-alive
CONTENT_LENGTH 35
HTTP_CACHE_CONTROL max-age=0
HTTP_ORIGIN http://192.168.0.11
HTTP_UPGRADE_INSECURE_REQUESTS 1
HTTP_USER_AGENT Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.115 Safari/537.36
CONTENT_TYPE application/x-www-form-urlencoded
HTTP_ACCEPT text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,/*;q=0.8
HTTP_REFERER http://192.168.0.11/admin/config.php
HTTP_ACCEPT_ENCODING gzip, deflate
HTTP_ACCEPT_LANGUAGE en-US,en;q=0.8
HTTP_COOKIE lang=en_US; PHPSESSID=8vu2bqrvv6e5shrf1a662u5vp4; _ga=GA1.1.1338671844.1498717944; _gid=GA1.1.856855747.1498717944
PATH /sbin:/usr/sbin:/bin:/usr/bin
SERVER_SIGNATURE Apache/2.2.15 (CentOS) Server at 192.168.0.11 Port 80
SERVER_SOFTWARE Apache/2.2.15 (CentOS)
SERVER_NAME 192.168.0.11
SERVER_ADDR 192.168.0.11
SERVER_PORT 80
REMOTE_ADDR 192.168.0.32
DOCUMENT_ROOT /var/www/html
SERVER_ADMIN root@localhost
SCRIPT_FILENAME /var/www/html/admin/config.php
REMOTE_PORT 53075
GATEWAY_INTERFACE CGI/1.1
SERVER_PROTOCOL HTTP/1.1
REQUEST_METHOD POST
QUERY_STRING
REQUEST_URI /admin/config.php
SCRIPT_NAME /admin/config.php
PHP_SELF /admin/config.php
REQUEST_TIME 1498772266
GET Dataempty
POST Data
username 2000
password Xxxxxxxx
Filesempty
Cookies
lang en_US
PHPSESSID 8vu2bqrvv6e5shrf1a662u5vp4
_ga GA1.1.1338671844.1498717944
_gid GA1.1.856855747.1498717944
Session
langdirection ltr
module_name
module_page
Environment Variablesempty
Registered Handlers
0. Whoops\Handler\PrettyPageHandler

xrobau · June 29, 2017, 10:48pm

I’ve seen that before, but I can’t remember how to duplicate it. You should be able to fix it by logging in via ssh and running ‘fwconsole ma upgradeall’

Stuart · June 29, 2017, 11:22pm

Thanks, that fixed it. Running ‘fwconsole ma upgradeall’ installed the missing dependancy, userman.

dougunder · June 30, 2017, 2:40am

I’m having the similar issue post update.
If I try to edit any users in userman I see the same error as Stuart.

fwconsole ma upgradeall didn’t fix it.

Restored pre update backup and it works.
update again and stuck again.

tm1000 · June 30, 2017, 2:51am

Can you send us your backup?

dougunder · June 30, 2017, 2:57am

Unfortunately not.

I restored a linode backup.

tm1000 · June 30, 2017, 3:16am

You can make a backup in FreePBX

lightguy48 · June 30, 2017, 3:13am

I’m dead too… running updates and got this:

Whoops \ Exception \ ErrorException (E_ERROR)

Call to a member function getUserByUsername() on a non-object

/var/www/html/admin/modules/userman/Userman.class.php

	 * @param string $username The User Manager Username
	 * @return bool
	 */
	public function getUserByUsername($username, $directory=null) {
		if(!empty($directory)) {
			$user = $this->directories[$directory]->getUserByUsername($username);
		} else {
			$user = $this->globalDirectory->getUserByUsername($username);
		}
		return $user;

tm1000 · June 30, 2017, 3:23am

I need a backup to progress further.

lightguy48 · June 30, 2017, 3:00pm

Thanks! Fixed my issues!

sillsd4622 · June 30, 2017, 3:16pm

I updated last night and now have the following error, can anyone point me in the right direction ? Thanks

sillsd4622 · June 30, 2017, 4:19pm

After running updates last night I have this issue this morning. I’m new to FreePBX and Asterisk and could really use some help. Below is the message I’m getting when trying to edit an extension.

sillsd4622 · June 30, 2017, 3:52pm

Also if I go to User Manager it just says loading please wait but nothing loads.

sillsd4622 · June 30, 2017, 5:42pm

I decided to try I have ran the fwconsole update , below is what I got but nothing has changed.

[root@localhost ~]# fwconsole ma upgradeall
No repos specified, using: [standard,extended,unsupported,commercial] from last GUI settings

Upgrading: arimanager, fax, userman
Upgrading arimanager…
Starting arimanager download…
Processing arimanager
Verifying local module download…Verified
Extracting…Done
Module arimanager successfully downloaded
Unable to install module arimanager:

Requires engine asterisk (>= 12), you have: asterisk 11.25.1
Updating Hooks…Done
Upgrading fax…
Starting fax download…
Processing fax
Verifying local module download…Verified
Extracting…Done
Module fax successfully downloaded
Moving simu_fax feature code from core…done
Updating simu_fax in miscdest table…done
Checking if legacy fax needs migrating…already done
Migrating all fax users to usermanager
PHP Fatal error: Call to a member function updateUser() on a non-object in /var/www/html/admin/modules/userman/Userman.class.php on line 2071
Whoops\Exception\ErrorException: Call to a member function updateUser() on a non-object in file /var/www/html/admin/modules/userman/Userman.class.php on line 2071
Stack trace:

() /var/www/html/admin/modules/userman/Userman.class.php:2071
Upgrading userman…
Starting userman download…
Processing userman
Downloading…
216992/216992 [============================] 100%
Finished downloading
Extracting…Done
Module userman successfully downloaded
Generating CSS…Done
Module userman successfully installed
Updating Hooks…Done
All upgrades done!
Updating Hooks…Done

tm1000 · June 30, 2017, 5:54pm

Run the command again

sillsd4622 · June 30, 2017, 6:12pm

Thank you will do.

sillsd4622 · June 30, 2017, 6:16pm

Second time running the command

[root@localhost ~]# fwconsole ma upgradeall
No repos specified, using: [standard,extended,unsupported,commercial] from last GUI settings

Upgrading: arimanager, fax
Upgrading arimanager…
Starting arimanager download…
Processing arimanager
Verifying local module download…Verified
Extracting…Done
Module arimanager successfully downloaded
Unable to install module arimanager:

Requires engine asterisk (>= 12), you have: asterisk 11.25.1
Updating Hooks…Done
Upgrading fax…
Starting fax download…
Processing fax
Downloading…
117506/117506 [============================] 100%
Finished downloading
Extracting…Done
Module fax successfully downloaded
Moving simu_fax feature code from core…done
Updating simu_fax in miscdest table…done
Checking if legacy fax needs migrating…already done
Migrating all fax users to usermanager
PHP Fatal error: Call to a member function updateUser() on a non-object in /var/www/html/admin/modules/userman/Userman.class.php on line 2072
Whoops\Exception\ErrorException: Call to a member function updateUser() on a non-object in file /var/www/html/admin/modules/userman/Userman.class.php on line 2072
Stack trace:

() /var/www/html/admin/modules/userman/Userman.class.php:2072
All upgrades done!
Updating Hooks…Done
[root@localhost ~]#

tm1000 · June 30, 2017, 6:18pm

Can you go to userman and take a screenshot of the directories tab?

sillsd4622 · June 30, 2017, 6:19pm

tm1000 · June 30, 2017, 6:36pm

Ok now do this and return the results:

mysql
use asterisk;
select * from userman_directories;
select username,auth from userman_users;