Unstable system

General Help
1

I have a client with a problematic freepbx system. I am having to reboot it every 3-4 days because of this. I am running FreePBX 14.0.13.6 and asterisk 13.22

They have almost 60 sangoma phones. What happens is that after about 3-4 days the phones start randomly going unreachable and reachable. It starts with 1-2 but will escalate to 20-30 and the dashboard looks like an EKG. I was running Asterisk 13.26 and read about issues with that version so I downgraded to 13.22 but that did not fix the issue.

Any help would be greatly appreciated.

2

Sounds more like a network issue, but you can try to re-install Asterisk.

asterisk-version-switch
3

What do the phone logs say when they start dropping?

4

PJSIP extensions? Probably a SIP NOTIFY flood. Try setting the MWI subscription type to unsolicited.

5

@lgaetz Doesnt unsoliticed blow phones up with notify?
Also soliticited seems to be the only one that works with multiple sip contacts.
Otherwise what I noticed is MWI will flash on and off but not stick.

6

Yes, they are pjsip and the mwi is at auto.

7

Had a few phones this morning start the up and down. Seeing a lot of these lines in the phone logs. Checked phones that were not having issues and did not see the amount that I’m seeing on the ones that were having issues.

[10-31 06:51:33 52:7f:21] SIP: aid 0, cid 0, tid 106673, did 0, REQUEST: NOTIFY, Event: 27
[10-31 06:51:33 52:7f:21] SIP: NOTIFY Event: message-summary#####
[10-31 06:51:33 52:7f:21] SIP: aid 0, cid 0, tid 106674, did 0, REQUEST: NOTIFY, Event: 27
[10-31 06:51:33 52:7f:21] SIP: NOTIFY Event: message-summary#####
[10-31 06:51:33 52:7f:21] SIP: aid 0, cid 0, tid 106675, did 0, REQUEST: NOTIFY, Event: 27
[10-31 06:51:33 52:7f:21] SIP: NOTIFY Event: message-summary#####
[

8

Change mwi from auto to either solicited or unsolicited.

9

I’ve got about 60 extensions, is there a way to edit them all or do I have to do it individually.

10

Use Bulk Handler to export your extensions to a csv file, edit the mwi_subscription field, then upload back to your system. I would try one extension first then if work will do all.

2 Likes
11

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.