FreePBX 13.0.195
Current Asterisk Version: 13.7.1
Phone: Yealink CP860
Using Endpoint Manager
My phone says no service. When I go into the menu to enable the account it will then have the extension and an invalid account symbol. The phone obtained and IP, it recognizes my freepbx server IP, and even shows the newest firmware installed (37.80.0.10). Any suggestions?
Yealink template
Your phone is probably not registered.
Could be a lot of things that is causing this, we’ll need logs to tell…
Also, I’d start by checking if the IP got banned.
When I ping that IP I get a response. Can you tell me what cmd I need to run to check the logs? Sorry, but I am fairly new to VOIP systems
Under system admin, intrusion detection.
Seems like the IP is not banned. What else can I try?
From the console. Run
asterisk -rvvvvvvvv
Reboot your phone and see if you get any errors there
Did you see any errors while the phone powered on?
I did not
Did this phone ever work?
Well we just bought this phone. It is a fresh install
I know you want to manage the phone with EPM, but have you tried a simple “register by hand” to see if the phone can connect at all?
So per your original post it got the config files. When you log into the phone is it the correct address where it’s trying to register?
