Unable to turn off recording on selected extensions

General Help
1

I’m running FreePBX 13.0.194.2 and I’m trying to make sure that call recording doesn’t happen with certain extensions. In my testing I have setup up a DID number that goes directly to a specific phone extension. The inbound route is set as follows:

Inbound Route for DID Number
Call Recording - Never

Extension Settings
Inbound External Calls - Never
Outbound External Calls - Never
Inbound Internal Calls - Never
Outbound Internal Calls - Never
On Demand Recording - Enable

If I call out to an external number, it does NOT record the call. Which is what I would expect.

I can’t figure out why it still records when I call the DID number. Any suggestions?

2

It should not. You sure it’s actually recording.

3

Positive. I go into the Call Recordings report and it’s right there.

4

Can you post a call log?

5

OK, I think I figured it out. We had a consultant write a custom context for us so that we could record calls in stereo. So in the SIP settings for our trunks in the incoming we have “context=test-custom” and that sends those inbound calls to that context which is in extensions_custom.conf. It looks as follows:

[test-custom]
exten => _.,1,answer()
exten => _.,2,Set(NOW=${EPOCH})
exten => _.,3,Set(DAY=${STRFTIME(${NOW},%d)})
exten => _.,4,Set(MONTH=${STRFTIME(${NOW},%m)})
exten => _.,5,Set(YEAR=${STRFTIME(${NOW},%Y)})
exten => _.,6,Set(TIMESTR=${YEAR}${MONTH}${DAY}-${STRFTIME(${NOW},%H%M%S)})
exten => _.,7,Set(MON_FMT=${IF($[“${MIXMON_FORMAT}”=“wav49”]?WAV:${MIXMON_FORMAT})})
exten => _.,8,Set(CALLTYPE=external)
exten => _.,9,Set(CALLFILENAME=${CALLTYPE}-${CALLERID(dnid)}-${CALLERID(num)}-${TIMESTR}-${UNIQUEID})
exten => _.,10,Monitor(${MON_FMT},${MIXMON_DIR}${YEAR}/${MONTH}/${DAY}/${CALLFILENAME},m)
exten => _.,11,Set(CDR(recordingfile)=${CALLFILENAME}.${MON_FMT})
exten => _.,12,Goto(from-trunk,${EXTEN},1)

So now my question becomes, how can I place a conditional at the beginning of the test-custom context that basically says, if it’s a DID number or a corp extension, don’t record. We have our extensions organized such that 2XX are our corporate users and 12XX and 13XX is Sales and Collections respectively.

Any suggestions in that regard?

6

I’m thinking that I could add the following line to the top of the test-custom context just below the answer() line.

exten=> _.,2,GotoIf($[“${EXTEN}”=“2XX”]?from-trunk)

Does that make sense?

7

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