Unable to make class extension to extension and Feature Codes

Hello, I have a few cisco 7941s and 7942s set up on FreePBX The phones are connected to the server. I can access the voicemail, *98 using the voicemail button on the phone, perfectly fine. But if I try to enter any other Feature Codes or extension numbers, I just get a tone and it doesn’t work. Even when I type *98 I just get the tone. I only know a little about FreePBX so I don’t know why this wouldn’t work. What should I do?
Thank you!

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