Unable to locate the FreePBX BMO Class 'Userman'A required module might be disabled or uninstalled

This is now the second uc40 where I have had this very same issue. When I try to bring up the FreePBX gui, I get the following:
Unable to locate the FreePBX BMO Class 'Userman’A required module might be disabled or uninstalled.

I tried the recommended steps by running fwconsole ma install userman and fwconsole ma enable userman which then tells me that it’s already enabled.

I also tried fwconsole ma refresh signatures and fwconsole sa update and fwconsole chown. None of that has brought the UI back up.

This is running Asterisk 13.29.2

I really don’t want to have to do a complete reinstall of this server if at all possible. The system works in that I’m able to take and make calls. I just can’t use the UI to make any configuration changes.

HI ,
you can try the command " fwconsole ma installlocal"
if this is not working , Please give us more logs , "fwconsole dbug " command may give you more information about the issue .

Regards
Philip Joseph

I ran the installlocal and it ran without error but no luck on the UI. I did the debug and the following is what I got.

±----------------------+
| FreePBX Notifications |
±----------------------+
OUT > ==> /var/log/asterisk/freepbx_dbug <==

==> /var/log/httpd/error_log <==
[Mon Apr 20 05:57:31 2020] [notice] Digest: done
[Mon Apr 20 05:57:31 2020] [notice] Apache/2.2.15 (Unix) DAV/2 PHP/5.3.28 mod_ssl/2.2.15 OpenSSL/1.0.1e-fips configured – resuming normal operations
[Mon Apr 20 06:48:41 2020] [error] [client 10.0.0.10] File does not exist: /var/www/html/favicon.ico, referer: http://10.0.0.26/admin/config.php
[Mon Apr 20 06:54:33 2020] [error] [client 10.0.0.10] File does not exist: /var/www/html/favicon.ico, referer: http://10.0.0.26/admin/config.php
[Tue Apr 21 03:07:01 2020] [notice] SIGHUP received. Attempting to restart
httpd: Could not reliably determine the server’s fully qualified domain name, using ::1 for ServerName
[Tue Apr 21 03:07:01 2020] [notice] Digest: generating secret for digest authentication …
[Tue Apr 21 03:07:01 2020] [notice] Digest: done
[Tue Apr 21 03:07:01 2020] [notice] Apache/2.2.15 (Unix) DAV/2 PHP/5.3.28 mod_ssl/2.2.15 OpenSSL/1.0.1e-fips configured – resuming normal operations
[Tue Apr 21 07:18:34 2020] [error] [client 10.0.0.10] File does not exist: /var/www/html/favicon.ico, referer: http://10.0.0.26/admin/config.php

==> /var/log/asterisk/freepbx_security.log <==
[2020-01-22 09:31:12] {“username”:“cfusa”,“extdisplay”:false}
[2020-01-22 09:32:00] {“display”:“extensions”,“extdisplay”:“4005”,“action”:“edit”,“tech”:“sip”,“hardware”:"",“name”:“Tamara Anderson”,“outboundcid”:"“Tamara Anderson”<7027104991>",“devinfo_secret”:“92e17805b3e9d64d2f1a9371c93da9c2”,“langcode”:"",“userman_assign”:“6”,“userman_group”:[“1”],“vm”:“enabled”,“vmpwd”:“1234”,“passlogin”:“passlogin=no”,“novmstar”:“novmstar=no”,“email”:“[email protected]”,“pager”:"",“attach”:“attach=yes”,“saycid”:“saycid=yes”,“envelope”:“envelope=yes”,“vmdelete”:“vmdelete=yes”,“options”:"",“vmcontext”:“default”,“vmx_state”:“disabled”,“vmx_option_0_number”:"",“vmx_option_0_system_default”:“checked”,“fmfm_ddial”:“enabled”,“fmfm_pre_ring”:“20”,“fmfm_strategy”:“ringallv2”,“fmfm_grptime”:“10”,“fmfm_grplist”:“4005”,“fmfm_annmsg_id”:"",“fmfm_ringing”:“Ring”,“fmfm_grppre”:"",“fmfm_dring”:"",“fmfm_rvolume”:"",“fmfm_needsconf”:“disabled”,“fmfm_changecid”:“default”,“gotofmfm”:“Follow_Me”,“Follow_Mefmfm”:“ext-local,4005,dest”,“fmfm_goto”:“gotofmfm”,“newdid_name”:"",“newdid”:"",“newdidcid”:"",“devinfo_dtmfmode”:“rfc2833”,“devinfo_canreinvite”:“no”,“devinfo_context”:“from-internal”,“devinfo_host”:“dynamic”,“devinfo_defaultuser”:"",“devinfo_trustrpid”:“yes”,“devinfo_sendrpid”:“pai”,“devinfo_type”:“friend”,“devinfo_sessiontimers”:“accept”,“devinfo_nat”:“yes”,“devinfo_port”:“5060”,“devinfo_qualify”:“yes”,“devinfo_qualifyfreq”:“60”,“devinfo_transport”:“udp,tcp,tls”,“devinfo_avpf”:“no”,“devinfo_force_avp”:“no”,“devinfo_icesupport”:“no”,“devinfo_encryption”:“no”,“devinfo_videosupport”:“inherit”,“devinfo_namedcallgroup”:"",“devinfo_namedpickupgroup”:"",“devinfo_disallow”:"",“devinfo_allow”:"",“devinfo_dial”:“SIP/4005”,“devinfo_accountcode”:"",“devinfo_mailbox”:“[email protected]”,“devinfo_vmexten”:"",“devinfo_deny”:“0.0.0.0/0.0.0.0”,“devinfo_permit”:“0.0.0.0/0.0.0.0”,“cid_masquerade”:"",“sipname”:"",“ringtimer”:“0”,“rvolume”:"",“cfringtimer”:“0”,“concurrency_limit”:“5”,“callwaiting”:“enabled”,“call_screen”:“0”,“pinless”:“disabled”,“emergency_cid”:"",“answermode”:“disabled”,“intercom”:“enabled”,“qnostate”:“usestate”,“recording_in_external”:“recording_in_external=dontcare”,“recording_out_external”:“recording_out_external=dontcare”,“recording_in_internal”:“recording_in_internal=dontcare”,“recording_out_internal”:“recording_out_internal=dontcare”,“recording_ondemand”:“recording_ondemand=disabled”,“recording_priority”:“10”,“dictenabled”:“disabled”,“dictformat”:“ogg”,“dictemail”:"",“dictfrom”:“[email protected]”,“in_default_directory”:“1”,“dtls_enable”:“no”,“dtls_certificate”:“1”,“dtls_verify”:“fingerprint”,“dtls_setup”:“actpass”,“dtls_rekey”:“0”,“goto0”:"",“noanswer_dest”:“goto0”,“noanswer_cid”:"",“goto1”:"",“busy_dest”:“goto1”,“busy_cid”:"",“goto2”:"",“chanunavail_dest”:“goto2”,“chanunavail_cid”:"",“cxpanel_add_extension”:“1”,“cxpanel_auto_answer”:“0”,“intercom_override”:“intercom_override=reject”,“extension”:“4005”,“devinfo_sipdriver”:“chan_sip”}
[2020-01-22 09:32:06] {“handler”:“reload”,“extdisplay”:false}
[2020-02-21 16:09:41] {“username”:“cfusa”,“extdisplay”:false}
[2020-02-21 16:09:52] {“username”:“cfusa”,“extdisplay”:false}
[2020-02-21 16:09:56] {“username”:“cfusa”,“extdisplay”:false}
[2020-03-05 13:54:41] {“display”:“extensions”,“extdisplay”:“4013”,“action”:“edit”,“tech”:“sip”,“hardware”:"",“name”:“Traci Mcgrath”,“outboundcid”:"",“devinfo_secret”:“37ae2de0639a543b035d636d2ba45caa”,“langcode”:"",“userman_assign”:“14”,“userman_group”:[“1”],“vm”:“enabled”,“vmpwd”:“1234”,“passlogin”:“passlogin=yes”,“novmstar”:“novmstar=no”,“email”:“[email protected]”,“pager”:"",“attach”:“attach=yes”,“saycid”:“saycid=yes”,“envelope”:“envelope=yes”,“vmdelete”:“vmdelete=yes”,“options”:"",“vmcontext”:“default”,“vmx_state”:“disabled”,“vmx_option_0_number”:"",“vmx_option_0_system_default”:“checked”,“fmfm_ddial”:“enabled”,“fmfm_pre_ring”:“20”,“fmfm_strategy”:“ringallv2”,“fmfm_grptime”:“10”,“fmfm_grplist”:“4013”,“fmfm_annmsg_id”:"",“fmfm_ringing”:“Ring”,“fmfm_grppre”:"",“fmfm_dring”:"",“fmfm_rvolume”:"",“fmfm_needsconf”:“disabled”,“fmfm_changecid”:“default”,“gotofmfm”:“Follow_Me”,“Follow_Mefmfm”:“ext-local,4013,dest”,“fmfm_goto”:“gotofmfm”,“newdid_name”:"",“newdid”:"",“newdidcid”:"",“devinfo_dtmfmode”:“rfc2833”,“devinfo_canreinvite”:“no”,“devinfo_context”:“from-internal”,“devinfo_host”:“dynamic”,“devinfo_defaultuser”:"",“devinfo_trustrpid”:“yes”,“devinfo_sendrpid”:“pai”,“devinfo_type”:“friend”,“devinfo_sessiontimers”:“accept”,“devinfo_nat”:“yes”,“devinfo_port”:“5060”,“devinfo_qualify”:“yes”,“devinfo_qualifyfreq”:“60”,“devinfo_transport”:“udp,tcp,tls”,“devinfo_avpf”:“no”,“devinfo_force_avp”:“no”,“devinfo_icesupport”:“no”,“devinfo_encryption”:“no”,“devinfo_videosupport”:“inherit”,“devinfo_namedcallgroup”:"",“devinfo_namedpickupgroup”:"",“devinfo_disallow”:"",“devinfo_allow”:"",“devinfo_dial”:“SIP/4013”,“devinfo_accountcode”:"",“devinfo_mailbox”:“[email protected]”,“devinfo_vmexten”:"",“devinfo_deny”:“0.0.0.0/0.0.0.0”,“devinfo_permit”:“0.0.0.0/0.0.0.0”,“cid_masquerade”:"",“sipname”:"",“ringtimer”:“0”,“rvolume”:"",“cfringtimer”:“0”,“concurrency_limit”:“5”,“callwaiting”:“enabled”,“call_screen”:“0”,“pinless”:“disabled”,“emergency_cid”:"",“answermode”:“disabled”,“intercom”:“enabled”,“qnostate”:“usestate”,“recording_in_external”:“recording_in_external=dontcare”,“recording_out_external”:“recording_out_external=dontcare”,“recording_in_internal”:“recording_in_internal=dontcare”,“recording_out_internal”:“recording_out_internal=dontcare”,“recording_ondemand”:“recording_ondemand=disabled”,“recording_priority”:“10”,“dictenabled”:“disabled”,“dictformat”:“ogg”,“dictemail”:"",“dictfrom”:“[email protected]”,“in_default_directory”:“1”,“dtls_enable”:“no”,“dtls_certificate”:“1”,“dtls_verify”:“fingerprint”,“dtls_setup”:“actpass”,“dtls_rekey”:“0”,“goto0”:"",“noanswer_dest”:“goto0”,“noanswer_cid”:"",“goto1”:"",“busy_dest”:“goto1”,“busy_cid”:"",“goto2”:"",“chanunavail_dest”:“goto2”,“chanunavail_cid”:"",“cxpanel_add_extension”:“1”,“cxpanel_auto_answer”:“0”,“intercom_override”:“intercom_override=reject”,“extension”:“4013”,“devinfo_sipdriver”:“chan_sip”}
[2020-03-05 13:54:47] {“handler”:“reload”,“extdisplay”:false}
[2020-03-09 10:39:24] {“display”:“extensions”,“extdisplay”:“4024”,“action”:“edit”,“tech”:“sip”,“hardware”:"",“name”:“Holly Commodore”,“outboundcid”:"",“devinfo_secret”:“f861b00d458da31dcac783593c503cab”,“langcode”:"",“userman_assign”:“25”,“userman_group”:[“1”],“vm”:“enabled”,“vmpwd”:“1234”,“passlogin”:“passlogin=no”,“novmstar”:“novmstar=no”,“email”:"",“pager”:"",“attach”:“attach=no”,“saycid”:“saycid=no”,“envelope”:“envelope=no”,“vmdelete”:“vmdelete=no”,“options”:"",“vmcontext”:“default”,“vmx_state”:“disabled”,“vmx_option_0_number”:"",“vmx_option_0_system_default”:“checked”,“fmfm_ddial”:“enabled”,“fmfm_pre_ring”:“20”,“fmfm_strategy”:“ringallv2”,“fmfm_grptime”:“10”,“fmfm_grplist”:“4024”,“fmfm_annmsg_id”:"",“fmfm_ringing”:“Ring”,“fmfm_grppre”:"",“fmfm_dring”:"",“fmfm_rvolume”:"",“fmfm_needsconf”:“disabled”,“fmfm_changecid”:“default”,“gotofmfm”:“Follow_Me”,“Follow_Mefmfm”:“ext-local,4024,dest”,“fmfm_goto”:“gotofmfm”,“newdid_name”:"",“newdid”:"",“newdidcid”:"",“devinfo_dtmfmode”:“rfc2833”,“devinfo_canreinvite”:“no”,“devinfo_context”:“from-internal”,“devinfo_host”:“dynamic”,“devinfo_defaultuser”:"",“devinfo_trustrpid”:“yes”,“devinfo_sendrpid”:“pai”,“devinfo_type”:“friend”,“devinfo_sessiontimers”:“accept”,“devinfo_nat”:“yes”,“devinfo_port”:“5060”,“devinfo_qualify”:“yes”,“devinfo_qualifyfreq”:“60”,“devinfo_transport”:“udp,tcp,tls”,“devinfo_avpf”:“no”,“devinfo_force_avp”:“no”,“devinfo_icesupport”:“no”,“devinfo_encryption”:“no”,“devinfo_videosupport”:“inherit”,“devinfo_namedcallgroup”:"",“devinfo_namedpickupgroup”:"",“devinfo_disallow”:"",“devinfo_allow”:"",“devinfo_dial”:“SIP/4024”,“devinfo_accountcode”:"",“devinfo_mailbox”:“[email protected]”,“devinfo_vmexten”:"",“devinfo_deny”:“0.0.0.0/0.0.0.0”,“devinfo_permit”:“0.0.0.0/0.0.0.0”,“cid_masquerade”:"",“sipname”:"",“ringtimer”:“0”,“rvolume”:"",“cfringtimer”:“0”,“concurrency_limit”:“5”,“callwaiting”:“enabled”,“call_screen”:“0”,“pinless”:“disabled”,“emergency_cid”:"",“answermode”:“disabled”,“intercom”:“enabled”,“qnostate”:“usestate”,“recording_in_external”:“recording_in_external=dontcare”,“recording_out_external”:“recording_out_external=dontcare”,“recording_in_internal”:“recording_in_internal=dontcare”,“recording_out_internal”:“recording_out_internal=dontcare”,“recording_ondemand”:“recording_ondemand=disabled”,“recording_priority”:“10”,“dictenabled”:“disabled”,“dictformat”:“ogg”,“dictemail”:"",“dictfrom”:“[email protected]”,“in_default_directory”:“1”,“dtls_enable”:“no”,“dtls_certificate”:“1”,“dtls_verify”:“fingerprint”,“dtls_setup”:“actpass”,“dtls_rekey”:“0”,“goto0”:"",“noanswer_dest”:“goto0”,“noanswer_cid”:"",“goto1”:"",“busy_dest”:“goto1”,“busy_cid”:"",“goto2”:"",“chanunavail_dest”:“goto2”,“chanunavail_cid”:"",“cxpanel_add_extension”:“1”,“cxpanel_auto_answer”:“0”,“intercom_override”:“intercom_override=reject”,“extension”:“4024”,“devinfo_sipdriver”:“chan_sip”}
[2020-03-09 10:39:36] {“handler”:“reload”,“extdisplay”:false}

==> /var/log/asterisk/freepbx.log <==
[2020-Apr-21 11:45:02] [WARNING] (libraries/modulefunctions.legacy.php:7) - Depreciated Function module_getinfo detected in /var/www/html/admin/modules/bulkhandler/Console/Bulkimport.class.php on line 10
[2020-Apr-21 11:48:15] [WARNING] (libraries/modulefunctions.legacy.php:7) - Depreciated Function module_getinfo detected in /var/www/html/admin/modules/cxpanel/functions.inc.php on line 71
[2020-Apr-21 11:48:15] [WARNING] (libraries/modulefunctions.legacy.php:7) - Depreciated Function module_getinfo detected in /var/www/html/admin/modules/cxpanel/functions.inc.php on line 80
[2020-Apr-21 11:48:16] [WARNING] (libraries/modulefunctions.legacy.php:7) - Depreciated Function module_getinfo detected in /var/www/html/admin/modules/bulkhandler/Console/Bulkimport.class.php on line 10
[2020-Apr-21 11:48:41] [WARNING] (libraries/modulefunctions.legacy.php:7) - Depreciated Function module_getinfo detected in /var/www/html/admin/modules/cxpanel/functions.inc.php on line 71
[2020-Apr-21 11:48:41] [WARNING] (libraries/modulefunctions.legacy.php:7) - Depreciated Function module_getinfo detected in /var/www/html/admin/modules/cxpanel/functions.inc.php on line 80
[2020-Apr-21 11:48:42] [WARNING] (libraries/modulefunctions.legacy.php:7) - Depreciated Function module_getinfo detected in /var/www/html/admin/modules/bulkhandler/Console/Bulkimport.class.php on line 10
[2020-Apr-21 11:51:28] [WARNING] (libraries/modulefunctions.legacy.php:7) - Depreciated Function module_getinfo detected in /var/www/html/admin/modules/cxpanel/functions.inc.php on line 71
[2020-Apr-21 11:51:28] [WARNING] (libraries/modulefunctions.legacy.php:7) - Depreciated Function module_getinfo detected in /var/www/html/admin/modules/cxpanel/functions.inc.php on line 80
[2020-Apr-21 11:51:28] [WARNING] (libraries/modulefunctions.legacy.php:7) - Depreciated Function module_getinfo detected in /var/www/html/admin/modules/bulkhandler/Console/Bulkimport.class.php on line 10

Please see if below cli command can help -

fwconsole ma downloadinstall userman --edge

Thanks.

HI,
From the logs i could find that your /var/www/html/favicon.ico is missing, looks like a apache config issue , I guess you can resolve this issue Either by Changing the path in advanced settings “BRAND_IMAGE_FAVICON” if this option exist , Or just copying favicon.ico from
/var/www/html/admin/images/favicon.ico To /var/www/html/favicon.ico

Regards
Philip

Unfortunately that didn’t help.

I ended up getting someone from Sangoma to log in and they were able to resolve this by downgrading some modules. Which ones he didn’t say.

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