Hello All,
We have installed FreePBX 16.0.40.8 and upgraded the CDR pro reporting module on server.
We are successfully able to see that module in system. When we are trying to activated trial or buy that module but unable to access http://portal.sangoma.com portal.
Getting below error.
portal.sangoma.com refused to connect.
Any one have suggestion on it.
Sangoma Support side create ticket. They will fix your License issue.
There are no issues with portal login for me.
Hi @pratik The license purchase from the module is not working currently, so login to portal and purchase the license.
Hello @pramarajan
Thank you for your reply. But when we purchased licenses from Direct portal login. Than how can we enabled on server?
Is there any link to activate or any specific steps which we need to follow?
Kindly advice.
Hi @pratik Please refer to below wiki docs which will help you out.
https://sangomakb.atlassian.net/wiki/spaces/SP/pages/27623672/How+to+Purchase+FreePBX+Commercial+Modules
https://sangomakb.atlassian.net/wiki/spaces/PG/pages/38634146/Installing+Purchased+Commercial+Modules
Hello Kapil,
Thank you for details. I successfully installed the module on server. But now had a challenges in regards to data synchronization in CDR Pro tool. Can you help on that part.
please refer to https://sangomakb.atlassian.net/wiki/spaces/PG/pages/22282324/CDR+Pro+Reporting+Module which may help you out further
Hello Kapil,
Walkthrough provided link previously and able to do update recording manually with below command.
fwconsole cdrpro --sync
But its not working automatically sync the data.
Aside to this data showing wrong against the each extension.
Hi @pratik
There is a job running every 5 min to sync the date, you can check the job running status log in /var/log/asterisk/fwjobs.log
Please ensure "Enable fwconsloe cron jobs execution logs " is set to Yes from Advanced settings module
Hello @Santhosh
Enabled that log as well. But still we are not getting those logs.
Do you see fwjobs.log file created, if yes, there will be a log printing about fwconsole job running status,
# grep -nr "cdrpro" /var/log/asterisk/fwjobs.log
2:07/08/2024 18:15:04 Running cdrpro :: livecallsync ...
Hello @Santhosh
Able to see below logs.
[root@freepbx ~]# grep -nr “cdrpro” /var/log/asterisk/fwjobs.log
90:07/08/2024 19:00:01 Running cdrpro :: livecallsync …
229:07/08/2024 19:05:02 Running cdrpro :: livecallsync …
392:07/08/2024 19:10:01 Running cdrpro :: livecallsync …
551:07/08/2024 19:15:01 Running cdrpro :: livecallsync …
686:07/08/2024 19:20:01 Running cdrpro :: livecallsync …
845:08/08/2024 12:05:05 Running cdrpro :: livecallsync …
1008:08/08/2024 12:10:01 Running cdrpro :: livecallsync …
1167:08/08/2024 12:15:02 Running cdrpro :: livecallsync …
1330:08/08/2024 12:20:01 Running cdrpro :: livecallsync …
1489:08/08/2024 12:25:02 Running cdrpro :: livecallsync …
1648:08/08/2024 12:30:01 Running cdrpro :: livecallsync …
1783:08/08/2024 12:35:01 Running cdrpro :: livecallsync …
1914:08/08/2024 12:40:01 Running cdrpro :: livecallsync …
2073:08/08/2024 12:45:01 Running cdrpro :: livecallsync …
2236:08/08/2024 12:50:01 Running cdrpro :: livecallsync …
2395:08/08/2024 12:55:01 Running cdrpro :: livecallsync …
2526:08/08/2024 13:00:01 Running cdrpro :: livecallsync …
2693:09/08/2024 13:30:01 Running cdrpro :: livecallsync …
[root@freepbx ~]#
Hi @pratik
are you able to see cdr data with latest entry on the cdrpro report, as we can see livecallsync job is running every 5 minuets.
Hello @Santhosh
Unable to see.
This appears to be a support issue. can you raise support ticket to debug further as its a commercial module.
Thanks.
where we need to create the ticket?
Please open a commercial support ticket at
https://support.sangoma.com/
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