Unable to dial via sangoma talk app

hi team,

I have successfully registered the sangoma desktop and calls are working fine but the same user is registered on Sangoma talk but could not able to dial out. I am using app on android.


Pull the log from the phone client. You can also engage with Sangoma directly as the software comes with support.

Thanks and From where I can do this?

Follow this wiki link to collect logs https://sangomakb.atlassian.net/wiki/spaces/SS1/pages/30999253/How+to+collect+logs+from+mobile+app

I have collected the log. do you want me to share here as it has IP information in it.

Hi @faisalkhan Can you please raise support ticket with the logs. Please DM me the ticket number so I can follow up internally.

where to open the support ticket?

at portal.sangoma.com

Why can’t I see the option for chat in this app and I already allowed it for this user.

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