Unable to call extension

dbareiro · May 2, 2017, 2:19pm

Hi all!

I’m doing a test calling from one extension (2000) to another (3000) in FreePBX 13.0.191.11 and Asterisk 13. Both extensions are created and registered:

pbxtest*CLI> sip show peers
Name/username             Host                                    Dyn Forcerport Comedia    ACL Port     Status      Description                      
2000/2000                 10.1.0.40                                D  Yes        Yes         A  5060     OK (20 ms)                                   
2001                      (Unspecified)                            D  Yes        Yes         A  0        UNKNOWN                                      
3000/3000                 10.1.0.14                                D  No         No          A  5060     OK (16 ms)                                   
3 sip peers [Monitored: 2 online, 1 offline Unmonitored: 0 online, 0 offline]

But when trying to make the call I see this in the CLI:

  == Using SIP RTP TOS bits 184
  == Using SIP RTP CoS mark 5
[2017-05-02 11:15:28] NOTICE[15633][C-00000004]: chan_sip.c:26241 handle_request_invite: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.
[2017-05-02 11:15:28] NOTICE[15633][C-00000004]: chan_sip.c:26241 handle_request_invite: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.

In case it helps to find the cause of the problem, I copy this output:

pbxtest*CLI> dialplan show
-= 0 extensions (0 priorities) in 0 contexts. =-

What can be the cause of the issue?

Thanks in advance.

Kind regards,
Daniel

mpelchat · May 2, 2017, 2:24pm

I’ve never seen this before. have you Applied Changes? Did you use the distro to install?

dbareiro · May 2, 2017, 2:44pm

Hi, Marc.

Thanks for your reply.

Yes, I applied the changes. I made this installation of FreePBX last year in Debian Jessie and then I updated the modules according to the announcements.

Kind regards,
Daniel

mpelchat · May 2, 2017, 2:58pm

SO then this used to work, or it’s been a year in installation?

dbareiro · May 2, 2017, 3:28pm

Hi, Marc.

Maybe about six months. It is not something I use all the time productively but an environment for eventual testing. The last time I did some tests I think it was working.

Thanks for your interest.

Kind regards,
Daniel

cynjut · May 2, 2017, 3:50pm

Something weird is definitely happening. It sounds like your “from-internal” context is not being included in your phone number context. Try changing the extension context from whatever it is to “from-internal” and see what that does. If it fixes it, your problem is in the context you are using for your extensions.

mpelchat · May 2, 2017, 3:52pm

Alternatively, Delete both extensions and recreate them, and use QuickCreate so as to not be able to change any important settings.

dbareiro · May 2, 2017, 4:27pm

Hi, Marc.

I deleted both extensions and then I did a Quick Create Extension. Then I applied the configuration and I could verify that both extensions were registered. But I still have no information on the dialplan.

pbxtest*CLI> dialplan show
-= 0 extensions (0 priorities) in 0 contexts. =-

Both extensions seem to be associated with the from-internal context.

pbxtest*CLI> sip show peer 2000


  * Name       : 2000
  Description  :
  Secret       : <Set>
  MD5Secret    : <Not set>
  Remote Secret: <Not set>
  Context      : from-internal
  Record On feature : automon
  Record Off feature : automon
  Subscr.Cont. : <Not set>
  Language     : en
  Tonezone     : <Not set>
  AMA flags    : Unknown
  Transfer mode: open
  CallingPres  : Presentation Allowed, Not Screened
  Callgroup    :
  Pickupgroup  :
  Named Callgr :
  Nam. Pickupgr:
  MOH Suggest  :
  Mailbox      : 2000@default
  VM Extension :
  LastMsgsSent : 0/0
  Call limit   : 2147483647
  Max forwards : 0
  Dynamic      : Yes
  Callerid     : "Daniel" <2000>
  MaxCallBR    : 384 kbps
  Expire       : 27
  Insecure     : no
  Force rport  : No
  Symmetric RTP: No
  ACL          : Yes
  DirectMedACL : No
  T.38 support : No
  T.38 EC mode : Unknown
  T.38 MaxDtgrm: 4294967295
  DirectMedia  : No
  PromiscRedir : No
  User=Phone   : No
  Video Support: No
  Text Support : No
  Ign SDP ver  : No
  Trust RPID   : No
  Send RPID    : No
  Path support : No
  Path         : N/A
  TrustIDOutbnd: Legacy
  Subscriptions: Yes
  Overlap dial : Yes
  DTMFmode     : rfc2833
  Timer T1     : 500
  Timer B      : 32000
  ToHost       :
  Addr->IP     : 10.1.0.40:5060
  Defaddr->IP  : (null)
  Prim.Transp. : UDP
  Allowed.Trsp : UDP
  Def. Username: 2000
  SIP Options  : (none)
  Codecs       : (ulaw|alaw|gsm|g726)
  Auto-Framing : No
  Status       : OK (18 ms)
  Useragent    : SFLphone/1.4.1
  Reg. Contact : sip:[email protected]:5060
  Qualify Freq : 60000 ms
  Keepalive    : 0 ms
  Sess-Timers  : Accept
  Sess-Refresh : uas
  Sess-Expires : 1800 secs
  Min-Sess     : 90 secs
  RTP Engine   : asterisk
  Parkinglot   :
  Use Reason   : No
  Encryption   : No

pbxtest*CLI> sip show peer 3000


  * Name       : 3000
  Description  :
  Secret       : <Set>
  MD5Secret    : <Not set>
  Remote Secret: <Not set>
  Context      : from-internal
  Record On feature : automon
  Record Off feature : automon
  Subscr.Cont. : <Not set>
  Language     : en
  Tonezone     : <Not set>
  AMA flags    : Unknown
  Transfer mode: open
  CallingPres  : Presentation Allowed, Not Screened
  Callgroup    :
  Pickupgroup  :
  Named Callgr :
  Nam. Pickupgr:
  MOH Suggest  :
  Mailbox      : 3000@device
  VM Extension : *97
  LastMsgsSent : 0/0
  Call limit   : 2147483647
  Max forwards : 0
  Dynamic      : Yes
  Callerid     : "Jigasi" <3000>
  MaxCallBR    : 384 kbps
  Expire       : 327
  Insecure     : no
  Force rport  : No
  Symmetric RTP: No
  ACL          : Yes
  DirectMedACL : No
  T.38 support : No
  T.38 EC mode : Unknown
  T.38 MaxDtgrm: 4294967295
  DirectMedia  : No
  PromiscRedir : No
  User=Phone   : No
  Video Support: No
  Text Support : No
  Ign SDP ver  : No
  Trust RPID   : Yes
  Send RPID    : Yes
  Path support : No
  Path         : N/A
  TrustIDOutbnd: Legacy
  Subscriptions: Yes
  Overlap dial : Yes
  DTMFmode     : rfc2833
  Timer T1     : 500
  Timer B      : 32000
  ToHost       :
  Addr->IP     : 10.1.0.14:5060
  Defaddr->IP  : (null)
  Prim.Transp. : UDP
  Allowed.Trsp : UDP
  Def. Username: 3000
  SIP Options  : (none)
  Codecs       : (ulaw|alaw|gsm|g726)
  Auto-Framing : No
  Status       : OK (10 ms)
  Useragent    : Jitsi2.9.0.build.by.SVNLinux
  Reg. Contact : sip:[email protected]:5060;transport=udp;registering_acc=10_1_0_53
  Qualify Freq : 60000 ms
  Keepalive    : 0 ms
  Sess-Timers  : Accept
  Sess-Refresh : uas
  Sess-Expires : 1800 secs
  Min-Sess     : 90 secs
  RTP Engine   : asterisk
  Parkinglot   :
  Use Reason   : No
  Encryption   : No

This seems to suggest that, for some reason, the from-internal context does not exist:

pbxtest*CLI> dialplan show 2000@from-internal
There is no existence of 'from-internal' context
Command 'dialplan show 2000@from-internal' failed.

pbxtest*CLI> dialplan show 3000@from-internal
There is no existence of 'from-internal' context
Command 'dialplan show 3000@from-internal' failed.

Thanks for your reply.

Kind regards,
Daniel

cynjut · May 2, 2017, 5:26pm

That’s definitely not good. Run the following:

grep from-internal /var/log/asterisk/full

and scan for errors.

dbareiro · May 2, 2017, 6:11pm

Hi, Dave.

Thanks for your reply.

Below I copy those logs in which I obtained some information (I checked the 40):

root@pbxtest:/var/log/asterisk# zgrep from-internal /var/log/asterisk/full
[2017-05-02 10:20:39] NOTICE[15633][C-00000000] chan_sip.c: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.
[2017-05-02 10:20:39] NOTICE[15633][C-00000000] chan_sip.c: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.
[2017-05-02 10:28:02] NOTICE[15633][C-00000001] chan_sip.c: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.
[2017-05-02 10:28:02] NOTICE[15633][C-00000001] chan_sip.c: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.
[2017-05-02 10:28:12] NOTICE[15633][C-00000002] chan_sip.c: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.
[2017-05-02 10:28:12] NOTICE[15633][C-00000002] chan_sip.c: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.
[2017-05-02 10:39:09] NOTICE[15633][C-00000003] chan_sip.c: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.
[2017-05-02 10:39:09] NOTICE[15633][C-00000003] chan_sip.c: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.
[2017-05-02 11:15:28] NOTICE[15633][C-00000004] chan_sip.c: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.
[2017-05-02 11:15:28] NOTICE[15633][C-00000004] chan_sip.c: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.

root@pbxtest:/var/log/asterisk# zgrep from-internal /var/log/asterisk/full.32.gz 
[2016-09-20 14:00:12] WARNING[21180] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-09-20 14:00:12] WARNING[21180] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-09-20 14:00:12] WARNING[21180] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-09-20 14:00:12] WARNING[21180] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-09-20 14:01:32] WARNING[21463] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-09-20 14:01:32] WARNING[21463] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-09-20 14:01:32] WARNING[21463] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-09-20 14:01:32] WARNING[21463] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'

root@pbxtest:/var/log/asterisk# zgrep from-internal /var/log/asterisk/full.33.gz 
[2016-09-13 11:38:36] WARNING[24956] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-09-13 11:38:36] WARNING[24956] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-09-13 11:38:36] WARNING[24956] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-09-13 11:38:36] WARNING[24956] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-09-15 13:31:36] WARNING[21942] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-09-15 13:31:36] WARNING[21942] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-09-15 13:31:36] WARNING[21942] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-09-15 13:31:36] WARNING[21942] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-09-17 13:46:12] WARNING[15554] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-09-17 13:46:12] WARNING[15554] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-09-17 13:46:12] WARNING[15554] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-09-17 13:46:12] WARNING[15554] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-09-17 13:48:14] WARNING[15850] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-09-17 13:48:14] WARNING[15850] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-09-17 13:48:14] WARNING[15850] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-09-17 13:48:14] WARNING[15850] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'

root@pbxtest:/var/log/asterisk# zgrep from-internal /var/log/asterisk/full.34.gz 
[2016-09-07 10:40:18] WARNING[11552] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-09-07 10:40:18] WARNING[11552] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-09-07 10:40:18] WARNING[11552] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-09-07 10:40:18] WARNING[11552] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-09-10 12:36:27] WARNING[21060] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-09-10 12:36:27] WARNING[21060] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-09-10 12:36:27] WARNING[21060] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-09-10 12:36:27] WARNING[21060] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'

root@pbxtest:/var/log/asterisk# zgrep from-internal /var/log/asterisk/full.35.gz 
[2016-08-28 17:38:44] WARNING[13117] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-28 17:38:44] WARNING[13117] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-28 17:38:44] WARNING[13117] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-28 17:38:44] WARNING[13117] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-28 17:40:46] WARNING[13468] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-28 17:40:46] WARNING[13468] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-28 17:40:46] WARNING[13468] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-28 17:40:46] WARNING[13468] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-29 08:11:03] WARNING[9362] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-29 08:11:03] WARNING[9362] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-29 08:11:03] WARNING[9362] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-29 08:11:03] WARNING[9362] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-29 09:50:10] WARNING[12654] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-29 09:50:10] WARNING[12654] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-29 09:50:10] WARNING[12654] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-29 09:50:10] WARNING[12654] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-29 09:51:57] WARNING[12906] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-29 09:51:57] WARNING[12906] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-29 09:51:57] WARNING[12906] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-29 09:51:57] WARNING[12906] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-09-01 09:23:56] WARNING[18374] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-09-01 09:23:56] WARNING[18374] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-09-01 09:23:56] WARNING[18374] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-09-01 09:23:56] WARNING[18374] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-09-03 10:05:28] WARNING[12936] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-09-03 10:05:28] WARNING[12936] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-09-03 10:05:28] WARNING[12936] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-09-03 10:05:28] WARNING[12936] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'

root@pbxtest:/var/log/asterisk# zgrep from-internal /var/log/asterisk/full.37.gz 
[2016-08-14 11:22:00] WARNING[3612] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-14 11:22:00] WARNING[3612] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-14 11:22:00] WARNING[3612] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-14 11:22:00] WARNING[3612] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-14 11:46:42] WARNING[12550] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-14 11:46:42] WARNING[12550] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-14 11:46:42] WARNING[12550] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-14 11:46:42] WARNING[12550] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-14 11:47:32] WARNING[12741] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-14 11:47:32] WARNING[12741] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-14 11:47:32] WARNING[12741] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-14 11:47:32] WARNING[12741] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-14 11:48:20] WARNING[12870] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-14 11:48:20] WARNING[12870] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-14 11:48:20] WARNING[12870] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-14 11:48:20] WARNING[12870] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-14 12:13:45] WARNING[13901] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-14 12:13:45] WARNING[13901] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-14 12:13:45] WARNING[13901] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-14 12:13:45] WARNING[13901] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-14 12:18:30] WARNING[14182] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-14 12:18:30] WARNING[14182] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-14 12:18:30] WARNING[14182] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-14 12:18:30] WARNING[14182] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-15 21:39:04] WARNING[3612] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-15 21:39:04] WARNING[3612] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-15 21:39:04] WARNING[3612] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-15 21:39:04] WARNING[3612] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-16 09:10:00] WARNING[3612] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-16 09:10:00] WARNING[3612] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-16 09:10:00] WARNING[3612] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-16 09:10:00] WARNING[3612] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-18 07:10:57] WARNING[24208] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-18 07:10:57] WARNING[24208] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-18 07:10:57] WARNING[24208] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-18 07:10:57] WARNING[24208] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'

root@pbxtest:/var/log/asterisk# zgrep from-internal /var/log/asterisk/full.38.gz 
[2016-08-13 12:25:57] WARNING[1009] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-13 12:25:57] WARNING[1009] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-13 12:25:57] WARNING[1009] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-13 12:25:57] WARNING[1009] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-13 12:36:07] WARNING[842] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-13 12:36:07] WARNING[842] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-13 12:36:07] WARNING[842] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-13 12:36:07] WARNING[842] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'

root@pbxtest:/var/log/asterisk# zgrep from-internal /var/log/asterisk/full.40.gz
[2016-07-24 23:02:22] WARNING[9873] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-24 23:02:22] WARNING[9873] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-24 23:02:22] WARNING[9873] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-24 23:02:22] WARNING[9873] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-24 23:16:34] WARNING[10713] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-24 23:16:34] WARNING[10713] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-24 23:16:34] WARNING[10713] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-24 23:16:34] WARNING[10713] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 10:58:59] WARNING[13103] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 10:58:59] WARNING[13103] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 10:58:59] WARNING[13103] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 10:58:59] WARNING[13103] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 11:03:04] WARNING[13621] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 11:03:04] WARNING[13621] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 11:03:04] WARNING[13621] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 11:03:04] WARNING[13621] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 11:08:19] WARNING[14276] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 11:08:19] WARNING[14276] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 11:08:19] WARNING[14276] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 11:08:19] WARNING[14276] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 11:12:20] WARNING[14973] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 11:12:20] WARNING[14973] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 11:12:20] WARNING[14973] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 11:12:20] WARNING[14973] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 11:24:07] WARNING[16136] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 11:24:07] WARNING[16136] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 11:24:07] WARNING[16136] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 11:24:07] WARNING[16136] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 11:29:21] WARNING[16478] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 11:29:21] WARNING[16478] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 11:29:21] WARNING[16478] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 11:29:21] WARNING[16478] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 11:40:27] WARNING[17913] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 11:40:27] WARNING[17913] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 11:40:27] WARNING[17913] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 11:40:27] WARNING[17913] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 13:17:32] WARNING[2486] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 13:17:32] WARNING[2486] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 13:17:32] WARNING[2486] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 13:17:32] WARNING[2486] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 13:58:32] WARNING[3996] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 13:58:32] WARNING[3996] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 13:58:32] WARNING[3996] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 13:58:32] WARNING[3996] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 14:51:49] WARNING[6331] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 14:51:49] WARNING[6331] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 14:51:49] WARNING[6331] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 14:51:49] WARNING[6331] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 15:01:59] WARNING[7168] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 15:01:59] WARNING[7168] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 15:01:59] WARNING[7168] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 15:01:59] WARNING[7168] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 16:02:38] WARNING[9659] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 16:02:38] WARNING[9659] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 16:02:38] WARNING[9659] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 16:02:38] WARNING[9659] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 16:12:23] WARNING[10197] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 16:12:23] WARNING[10197] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 16:12:23] WARNING[10197] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 16:12:23] WARNING[10197] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 16:12:36] WARNING[10298] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 16:12:36] WARNING[10298] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 16:12:36] WARNING[10298] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 16:12:36] WARNING[10298] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 18:20:59] WARNING[15485] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 18:20:59] WARNING[15485] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 18:20:59] WARNING[15485] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 18:20:59] WARNING[15485] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 19:07:50] WARNING[17398] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 19:07:50] WARNING[17398] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 19:07:50] WARNING[17398] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 19:07:50] WARNING[17398] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'

Most of them do not make direct mention of from-internal but derivatives such as from-internal-<something>.

Help this to determine what might have happened?

Thanks for your time.

Kind regards,
Daniel

cynjut · May 2, 2017, 6:33pm

Check the file /etc/asterisk/extensions.conf

The ‘from-internal’ context should be defined in there somewhere. Also check the other ‘extensions*.conf’ files and make sure that there isn’t a problem in the ‘from-internal’ context in there.

The first file should have a line defining the ‘from-internal’, but if it doesn’t, you can try putting your phones in the ‘from-internal-xfer’ context and see what that changes.

Pay attention to the "override’ files - if you added a from-internal context in there, you may be short circuiting the from-internal context that way.

mpelchat · May 2, 2017, 6:53pm

Could he not also delete all the SIP*.conf and extensions*.conf files. FPBX will recreate what it needs on a reload/apply changed anyhow!

dbareiro · May 2, 2017, 7:00pm

Hi, Dave.

Thanks for your reply.

It looks like the context is defined in extensions.conf:

root@pbxtest:/etc/asterisk# grep "\[from-internal\]" extensions*
extensions.conf:[from-internal]

;*******************************************************************************
; INTERNAL DIALPLAN, NOT OPEN TO THE PUBLIC WORLD                              *
;*******************************************************************************
;

;-------------------------------------------------------------------------------
; from-internal:
;
; Internal dialplan that most internal phones have access to
;
[from-internal]
include => from-internal-noxfer
include => from-internal-xfer
include => bad-number ; auto-generated
exten => h,1,Macro(hangupcall)
;-------------------------------------------------------------------------------

;-------------------------------------------------------------------------------
; from-internal-noxfer:
;
; Place to put internal dialplan that should not be accessible during a blind
; transfer, this context will not be visible during such.
;
[from-internal-noxfer]
include => from-internal-noxfer-custom
include => from-internal-noxfer-additional ; auto-generated
exten => h,1,Macro(hangupcall)
;-------------------------------------------------------------------------------

;-------------------------------------------------------------------------------
; from-internal-xfer:
;
; Place to put most internal dialplan, will be visible during normal calls and
; blind transfers.
;
[from-internal-xfer]
include => from-internal-custom
include => from-internal-additional ; auto-generated
exten => h,1,Macro(hangupcall)
;-------------------------------------------------------------------------------

Kind regards,
Daniel

dicko · May 2, 2017, 8:15pm

There is a disconnect here somewhere, if:-

shows while you ALSO have :-

root@pbxtest:/etc/asterisk# grep “[from-internal]” extensions*
extensions.conf:[from-internal]

;*******************************************************************************
; INTERNAL DIALPLAN, NOT OPEN TO THE PUBLIC WORLD *
;*******************************************************************************
;

;-------------------------------------------------------------------------------
; from-internal:
;
; Internal dialplan that most internal phones have access to
;
[from-internal]
include => from-internal-noxfer
include => from-internal-xfer
include => bad-number ; auto-generated
exten => h,1,Macro(hangupcall)
;-------------------------------------------------------------------------------

;-------------------------------------------------------------------------------
; from-internal-noxfer:
;
; Place to put internal dialplan that should not be accessible during a blind
; transfer, this context will not be visible during such.
;
[from-internal-noxfer]
include => from-internal-noxfer-custom
include => from-internal-noxfer-additional ; auto-generated
exten => h,1,Macro(hangupcall)
;-------------------------------------------------------------------------------

;-------------------------------------------------------------------------------
; from-internal-xfer:
;
; Place to put most internal dialplan, will be visible during normal calls and
; blind transfers.
;
[from-internal-xfer]
include => from-internal-custom
include => from-internal-additional ; auto-generated
exten => h,1,Macro(hangupcall)

after a “reload” from the asterisk CLI, As you have all of " contexts, extensions and priorities" in your /etc/asterisk/exten* files

You need to recheck your installation as to where you put webroot, who owns the asterisk processes and where does it read it’s configs from . . . et al.

You would further need to chase down your ‘include => *’ 's to make sure they exist and they are where they should be,

All in all, and given the iffiness of your installation, I suggest you just reinstall (this time with attention )