Unable to call extension

Hi all!

I’m doing a test calling from one extension (2000) to another (3000) in FreePBX 13.0.191.11 and Asterisk 13. Both extensions are created and registered:

pbxtest*CLI> sip show peers
Name/username             Host                                    Dyn Forcerport Comedia    ACL Port     Status      Description                      
2000/2000                 10.1.0.40                                D  Yes        Yes         A  5060     OK (20 ms)                                   
2001                      (Unspecified)                            D  Yes        Yes         A  0        UNKNOWN                                      
3000/3000                 10.1.0.14                                D  No         No          A  5060     OK (16 ms)                                   
3 sip peers [Monitored: 2 online, 1 offline Unmonitored: 0 online, 0 offline]

But when trying to make the call I see this in the CLI:

  == Using SIP RTP TOS bits 184
  == Using SIP RTP CoS mark 5
[2017-05-02 11:15:28] NOTICE[15633][C-00000004]: chan_sip.c:26241 handle_request_invite: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.
[2017-05-02 11:15:28] NOTICE[15633][C-00000004]: chan_sip.c:26241 handle_request_invite: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.

In case it helps to find the cause of the problem, I copy this output:

pbxtest*CLI> dialplan show
-= 0 extensions (0 priorities) in 0 contexts. =-

What can be the cause of the issue?

Thanks in advance.

Kind regards,
Daniel

I’ve never seen this before. have you Applied Changes? Did you use the distro to install?

Hi, Marc.

Thanks for your reply.

Yes, I applied the changes. I made this installation of FreePBX last year in Debian Jessie and then I updated the modules according to the announcements.

Kind regards,
Daniel

SO then this used to work, or it’s been a year in installation?

Hi, Marc.

Maybe about six months. It is not something I use all the time productively but an environment for eventual testing. The last time I did some tests I think it was working.

Thanks for your interest.

Kind regards,
Daniel

Something weird is definitely happening. It sounds like your “from-internal” context is not being included in your phone number context. Try changing the extension context from whatever it is to “from-internal” and see what that does. If it fixes it, your problem is in the context you are using for your extensions.

Alternatively, Delete both extensions and recreate them, and use QuickCreate so as to not be able to change any important settings.

1 Like

Hi, Marc.

I deleted both extensions and then I did a Quick Create Extension. Then I applied the configuration and I could verify that both extensions were registered. But I still have no information on the dialplan.

pbxtest*CLI> dialplan show
-= 0 extensions (0 priorities) in 0 contexts. =-

Both extensions seem to be associated with the from-internal context.

pbxtest*CLI> sip show peer 2000


  * Name       : 2000
  Description  :
  Secret       : <Set>
  MD5Secret    : <Not set>
  Remote Secret: <Not set>
  Context      : from-internal
  Record On feature : automon
  Record Off feature : automon
  Subscr.Cont. : <Not set>
  Language     : en
  Tonezone     : <Not set>
  AMA flags    : Unknown
  Transfer mode: open
  CallingPres  : Presentation Allowed, Not Screened
  Callgroup    :
  Pickupgroup  :
  Named Callgr :
  Nam. Pickupgr:
  MOH Suggest  :
  Mailbox      : [email protected]
  VM Extension :
  LastMsgsSent : 0/0
  Call limit   : 2147483647
  Max forwards : 0
  Dynamic      : Yes
  Callerid     : "Daniel" <2000>
  MaxCallBR    : 384 kbps
  Expire       : 27
  Insecure     : no
  Force rport  : No
  Symmetric RTP: No
  ACL          : Yes
  DirectMedACL : No
  T.38 support : No
  T.38 EC mode : Unknown
  T.38 MaxDtgrm: 4294967295
  DirectMedia  : No
  PromiscRedir : No
  User=Phone   : No
  Video Support: No
  Text Support : No
  Ign SDP ver  : No
  Trust RPID   : No
  Send RPID    : No
  Path support : No
  Path         : N/A
  TrustIDOutbnd: Legacy
  Subscriptions: Yes
  Overlap dial : Yes
  DTMFmode     : rfc2833
  Timer T1     : 500
  Timer B      : 32000
  ToHost       :
  Addr->IP     : 10.1.0.40:5060
  Defaddr->IP  : (null)
  Prim.Transp. : UDP
  Allowed.Trsp : UDP
  Def. Username: 2000
  SIP Options  : (none)
  Codecs       : (ulaw|alaw|gsm|g726)
  Auto-Framing : No
  Status       : OK (18 ms)
  Useragent    : SFLphone/1.4.1
  Reg. Contact : sip:[email protected]:5060
  Qualify Freq : 60000 ms
  Keepalive    : 0 ms
  Sess-Timers  : Accept
  Sess-Refresh : uas
  Sess-Expires : 1800 secs
  Min-Sess     : 90 secs
  RTP Engine   : asterisk
  Parkinglot   :
  Use Reason   : No
  Encryption   : No
pbxtest*CLI> sip show peer 3000


  * Name       : 3000
  Description  :
  Secret       : <Set>
  MD5Secret    : <Not set>
  Remote Secret: <Not set>
  Context      : from-internal
  Record On feature : automon
  Record Off feature : automon
  Subscr.Cont. : <Not set>
  Language     : en
  Tonezone     : <Not set>
  AMA flags    : Unknown
  Transfer mode: open
  CallingPres  : Presentation Allowed, Not Screened
  Callgroup    :
  Pickupgroup  :
  Named Callgr :
  Nam. Pickupgr:
  MOH Suggest  :
  Mailbox      : [email protected]
  VM Extension : *97
  LastMsgsSent : 0/0
  Call limit   : 2147483647
  Max forwards : 0
  Dynamic      : Yes
  Callerid     : "Jigasi" <3000>
  MaxCallBR    : 384 kbps
  Expire       : 327
  Insecure     : no
  Force rport  : No
  Symmetric RTP: No
  ACL          : Yes
  DirectMedACL : No
  T.38 support : No
  T.38 EC mode : Unknown
  T.38 MaxDtgrm: 4294967295
  DirectMedia  : No
  PromiscRedir : No
  User=Phone   : No
  Video Support: No
  Text Support : No
  Ign SDP ver  : No
  Trust RPID   : Yes
  Send RPID    : Yes
  Path support : No
  Path         : N/A
  TrustIDOutbnd: Legacy
  Subscriptions: Yes
  Overlap dial : Yes
  DTMFmode     : rfc2833
  Timer T1     : 500
  Timer B      : 32000
  ToHost       :
  Addr->IP     : 10.1.0.14:5060
  Defaddr->IP  : (null)
  Prim.Transp. : UDP
  Allowed.Trsp : UDP
  Def. Username: 3000
  SIP Options  : (none)
  Codecs       : (ulaw|alaw|gsm|g726)
  Auto-Framing : No
  Status       : OK (10 ms)
  Useragent    : Jitsi2.9.0.build.by.SVNLinux
  Reg. Contact : sip:[email protected]:5060;transport=udp;registering_acc=10_1_0_53
  Qualify Freq : 60000 ms
  Keepalive    : 0 ms
  Sess-Timers  : Accept
  Sess-Refresh : uas
  Sess-Expires : 1800 secs
  Min-Sess     : 90 secs
  RTP Engine   : asterisk
  Parkinglot   :
  Use Reason   : No
  Encryption   : No

This seems to suggest that, for some reason, the from-internal context does not exist:

pbxtest*CLI> dialplan show [email protected]
There is no existence of 'from-internal' context
Command 'dialplan show [email protected]' failed.
pbxtest*CLI> dialplan show [email protected]
There is no existence of 'from-internal' context
Command 'dialplan show [email protected]' failed.

Thanks for your reply.

Kind regards,
Daniel

That’s definitely not good. Run the following:

grep from-internal /var/log/asterisk/full

and scan for errors.

Hi, Dave.

Thanks for your reply.

Below I copy those logs in which I obtained some information (I checked the 40):

[email protected]:/var/log/asterisk# zgrep from-internal /var/log/asterisk/full
[2017-05-02 10:20:39] NOTICE[15633][C-00000000] chan_sip.c: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.
[2017-05-02 10:20:39] NOTICE[15633][C-00000000] chan_sip.c: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.
[2017-05-02 10:28:02] NOTICE[15633][C-00000001] chan_sip.c: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.
[2017-05-02 10:28:02] NOTICE[15633][C-00000001] chan_sip.c: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.
[2017-05-02 10:28:12] NOTICE[15633][C-00000002] chan_sip.c: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.
[2017-05-02 10:28:12] NOTICE[15633][C-00000002] chan_sip.c: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.
[2017-05-02 10:39:09] NOTICE[15633][C-00000003] chan_sip.c: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.
[2017-05-02 10:39:09] NOTICE[15633][C-00000003] chan_sip.c: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.
[2017-05-02 11:15:28] NOTICE[15633][C-00000004] chan_sip.c: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.
[2017-05-02 11:15:28] NOTICE[15633][C-00000004] chan_sip.c: Call from '2000' (10.1.0.40:5060) to extension '3000' rejected because extension not found in context 'from-internal'.
[email protected]:/var/log/asterisk# zgrep from-internal /var/log/asterisk/full.32.gz 
[2016-09-20 14:00:12] WARNING[21180] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-09-20 14:00:12] WARNING[21180] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-09-20 14:00:12] WARNING[21180] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-09-20 14:00:12] WARNING[21180] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-09-20 14:01:32] WARNING[21463] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-09-20 14:01:32] WARNING[21463] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-09-20 14:01:32] WARNING[21463] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-09-20 14:01:32] WARNING[21463] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[email protected]:/var/log/asterisk# zgrep from-internal /var/log/asterisk/full.33.gz 
[2016-09-13 11:38:36] WARNING[24956] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-09-13 11:38:36] WARNING[24956] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-09-13 11:38:36] WARNING[24956] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-09-13 11:38:36] WARNING[24956] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-09-15 13:31:36] WARNING[21942] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-09-15 13:31:36] WARNING[21942] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-09-15 13:31:36] WARNING[21942] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-09-15 13:31:36] WARNING[21942] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-09-17 13:46:12] WARNING[15554] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-09-17 13:46:12] WARNING[15554] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-09-17 13:46:12] WARNING[15554] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-09-17 13:46:12] WARNING[15554] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-09-17 13:48:14] WARNING[15850] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-09-17 13:48:14] WARNING[15850] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-09-17 13:48:14] WARNING[15850] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-09-17 13:48:14] WARNING[15850] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[email protected]:/var/log/asterisk# zgrep from-internal /var/log/asterisk/full.34.gz 
[2016-09-07 10:40:18] WARNING[11552] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-09-07 10:40:18] WARNING[11552] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-09-07 10:40:18] WARNING[11552] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-09-07 10:40:18] WARNING[11552] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-09-10 12:36:27] WARNING[21060] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-09-10 12:36:27] WARNING[21060] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-09-10 12:36:27] WARNING[21060] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-09-10 12:36:27] WARNING[21060] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[email protected]:/var/log/asterisk# zgrep from-internal /var/log/asterisk/full.35.gz 
[2016-08-28 17:38:44] WARNING[13117] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-28 17:38:44] WARNING[13117] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-28 17:38:44] WARNING[13117] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-28 17:38:44] WARNING[13117] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-28 17:40:46] WARNING[13468] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-28 17:40:46] WARNING[13468] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-28 17:40:46] WARNING[13468] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-28 17:40:46] WARNING[13468] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-29 08:11:03] WARNING[9362] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-29 08:11:03] WARNING[9362] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-29 08:11:03] WARNING[9362] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-29 08:11:03] WARNING[9362] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-29 09:50:10] WARNING[12654] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-29 09:50:10] WARNING[12654] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-29 09:50:10] WARNING[12654] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-29 09:50:10] WARNING[12654] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-29 09:51:57] WARNING[12906] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-29 09:51:57] WARNING[12906] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-29 09:51:57] WARNING[12906] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-29 09:51:57] WARNING[12906] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-09-01 09:23:56] WARNING[18374] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-09-01 09:23:56] WARNING[18374] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-09-01 09:23:56] WARNING[18374] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-09-01 09:23:56] WARNING[18374] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-09-03 10:05:28] WARNING[12936] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-09-03 10:05:28] WARNING[12936] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-09-03 10:05:28] WARNING[12936] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-09-03 10:05:28] WARNING[12936] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[email protected]:/var/log/asterisk# zgrep from-internal /var/log/asterisk/full.37.gz 
[2016-08-14 11:22:00] WARNING[3612] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-14 11:22:00] WARNING[3612] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-14 11:22:00] WARNING[3612] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-14 11:22:00] WARNING[3612] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-14 11:46:42] WARNING[12550] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-14 11:46:42] WARNING[12550] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-14 11:46:42] WARNING[12550] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-14 11:46:42] WARNING[12550] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-14 11:47:32] WARNING[12741] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-14 11:47:32] WARNING[12741] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-14 11:47:32] WARNING[12741] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-14 11:47:32] WARNING[12741] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-14 11:48:20] WARNING[12870] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-14 11:48:20] WARNING[12870] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-14 11:48:20] WARNING[12870] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-14 11:48:20] WARNING[12870] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-14 12:13:45] WARNING[13901] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-14 12:13:45] WARNING[13901] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-14 12:13:45] WARNING[13901] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-14 12:13:45] WARNING[13901] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-14 12:18:30] WARNING[14182] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-14 12:18:30] WARNING[14182] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-14 12:18:30] WARNING[14182] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-14 12:18:30] WARNING[14182] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-15 21:39:04] WARNING[3612] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-15 21:39:04] WARNING[3612] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-15 21:39:04] WARNING[3612] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-15 21:39:04] WARNING[3612] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-16 09:10:00] WARNING[3612] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-16 09:10:00] WARNING[3612] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-16 09:10:00] WARNING[3612] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-16 09:10:00] WARNING[3612] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-18 07:10:57] WARNING[24208] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-18 07:10:57] WARNING[24208] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-18 07:10:57] WARNING[24208] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-18 07:10:57] WARNING[24208] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[email protected]:/var/log/asterisk# zgrep from-internal /var/log/asterisk/full.38.gz 
[2016-08-13 12:25:57] WARNING[1009] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-13 12:25:57] WARNING[1009] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-13 12:25:57] WARNING[1009] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-13 12:25:57] WARNING[1009] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-08-13 12:36:07] WARNING[842] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-08-13 12:36:07] WARNING[842] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-08-13 12:36:07] WARNING[842] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-08-13 12:36:07] WARNING[842] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[email protected]:/var/log/asterisk# zgrep from-internal /var/log/asterisk/full.40.gz
[2016-07-24 23:02:22] WARNING[9873] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-24 23:02:22] WARNING[9873] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-24 23:02:22] WARNING[9873] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-24 23:02:22] WARNING[9873] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-24 23:16:34] WARNING[10713] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-24 23:16:34] WARNING[10713] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-24 23:16:34] WARNING[10713] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-24 23:16:34] WARNING[10713] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 10:58:59] WARNING[13103] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 10:58:59] WARNING[13103] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 10:58:59] WARNING[13103] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 10:58:59] WARNING[13103] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 11:03:04] WARNING[13621] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 11:03:04] WARNING[13621] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 11:03:04] WARNING[13621] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 11:03:04] WARNING[13621] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 11:08:19] WARNING[14276] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 11:08:19] WARNING[14276] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 11:08:19] WARNING[14276] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 11:08:19] WARNING[14276] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 11:12:20] WARNING[14973] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 11:12:20] WARNING[14973] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 11:12:20] WARNING[14973] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 11:12:20] WARNING[14973] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 11:24:07] WARNING[16136] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 11:24:07] WARNING[16136] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 11:24:07] WARNING[16136] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 11:24:07] WARNING[16136] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 11:29:21] WARNING[16478] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 11:29:21] WARNING[16478] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 11:29:21] WARNING[16478] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 11:29:21] WARNING[16478] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 11:40:27] WARNING[17913] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 11:40:27] WARNING[17913] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 11:40:27] WARNING[17913] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 11:40:27] WARNING[17913] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 13:17:32] WARNING[2486] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 13:17:32] WARNING[2486] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 13:17:32] WARNING[2486] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 13:17:32] WARNING[2486] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 13:58:32] WARNING[3996] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 13:58:32] WARNING[3996] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 13:58:32] WARNING[3996] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 13:58:32] WARNING[3996] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 14:51:49] WARNING[6331] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 14:51:49] WARNING[6331] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 14:51:49] WARNING[6331] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 14:51:49] WARNING[6331] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 15:01:59] WARNING[7168] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 15:01:59] WARNING[7168] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 15:01:59] WARNING[7168] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 15:01:59] WARNING[7168] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 16:02:38] WARNING[9659] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 16:02:38] WARNING[9659] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 16:02:38] WARNING[9659] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 16:02:38] WARNING[9659] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 16:12:23] WARNING[10197] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 16:12:23] WARNING[10197] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 16:12:23] WARNING[10197] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 16:12:23] WARNING[10197] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 16:12:36] WARNING[10298] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 16:12:36] WARNING[10298] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 16:12:36] WARNING[10298] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 16:12:36] WARNING[10298] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 18:20:59] WARNING[15485] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 18:20:59] WARNING[15485] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 18:20:59] WARNING[15485] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 18:20:59] WARNING[15485] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'
[2016-07-25 19:07:50] WARNING[17398] pbx.c: Context 'from-internal-xfer' tries to include nonexistent context 'from-internal-custom'
[2016-07-25 19:07:50] WARNING[17398] pbx.c: Context 'from-internal-noxfer' tries to include nonexistent context 'from-internal-noxfer-custom'
[2016-07-25 19:07:50] WARNING[17398] pbx.c: Context 'from-internal-noxfer-additional' tries to include nonexistent context 'from-internal-noxfer-additional-custom'
[2016-07-25 19:07:50] WARNING[17398] pbx.c: Context 'from-internal-additional' tries to include nonexistent context 'from-internal-additional-custom'

Most of them do not make direct mention of from-internal but derivatives such as from-internal-<something>.

Help this to determine what might have happened?

Thanks for your time.

Kind regards,
Daniel

Check the file /etc/asterisk/extensions.conf

The ‘from-internal’ context should be defined in there somewhere. Also check the other ‘extensions*.conf’ files and make sure that there isn’t a problem in the ‘from-internal’ context in there.

The first file should have a line defining the ‘from-internal’, but if it doesn’t, you can try putting your phones in the ‘from-internal-xfer’ context and see what that changes.

Pay attention to the "override’ files - if you added a from-internal context in there, you may be short circuiting the from-internal context that way.

Could he not also delete all the SIP*.conf and extensions*.conf files. FPBX will recreate what it needs on a reload/apply changed anyhow!

Hi, Dave.

Thanks for your reply.

It looks like the context is defined in extensions.conf:

[email protected]:/etc/asterisk# grep "\[from-internal\]" extensions*
extensions.conf:[from-internal]
;*******************************************************************************
; INTERNAL DIALPLAN, NOT OPEN TO THE PUBLIC WORLD                              *
;*******************************************************************************
;

;-------------------------------------------------------------------------------
; from-internal:
;
; Internal dialplan that most internal phones have access to
;
[from-internal]
include => from-internal-noxfer
include => from-internal-xfer
include => bad-number ; auto-generated
exten => h,1,Macro(hangupcall)
;-------------------------------------------------------------------------------

;-------------------------------------------------------------------------------
; from-internal-noxfer:
;
; Place to put internal dialplan that should not be accessible during a blind
; transfer, this context will not be visible during such.
;
[from-internal-noxfer]
include => from-internal-noxfer-custom
include => from-internal-noxfer-additional ; auto-generated
exten => h,1,Macro(hangupcall)
;-------------------------------------------------------------------------------

;-------------------------------------------------------------------------------
; from-internal-xfer:
;
; Place to put most internal dialplan, will be visible during normal calls and
; blind transfers.
;
[from-internal-xfer]
include => from-internal-custom
include => from-internal-additional ; auto-generated
exten => h,1,Macro(hangupcall)
;-------------------------------------------------------------------------------

Kind regards,
Daniel

There is a disconnect here somewhere, if:-

shows while you ALSO have :-

[email protected]:/etc/asterisk# grep “[from-internal]” extensions*
extensions.conf:[from-internal]

;*******************************************************************************
; INTERNAL DIALPLAN, NOT OPEN TO THE PUBLIC WORLD *
;*******************************************************************************
;

;-------------------------------------------------------------------------------
; from-internal:
;
; Internal dialplan that most internal phones have access to
;
[from-internal]
include => from-internal-noxfer
include => from-internal-xfer
include => bad-number ; auto-generated
exten => h,1,Macro(hangupcall)
;-------------------------------------------------------------------------------

;-------------------------------------------------------------------------------
; from-internal-noxfer:
;
; Place to put internal dialplan that should not be accessible during a blind
; transfer, this context will not be visible during such.
;
[from-internal-noxfer]
include => from-internal-noxfer-custom
include => from-internal-noxfer-additional ; auto-generated
exten => h,1,Macro(hangupcall)
;-------------------------------------------------------------------------------

;-------------------------------------------------------------------------------
; from-internal-xfer:
;
; Place to put most internal dialplan, will be visible during normal calls and
; blind transfers.
;
[from-internal-xfer]
include => from-internal-custom
include => from-internal-additional ; auto-generated
exten => h,1,Macro(hangupcall)

after a “reload” from the asterisk CLI, As you have all of " contexts, extensions and priorities" in your /etc/asterisk/exten* files

You need to recheck your installation as to where you put webroot, who owns the asterisk processes and where does it read it’s configs from . . . et al.

You would further need to chase down your ‘include => *’ 's to make sure they exist and they are where they should be,

All in all, and given the iffiness of your installation, I suggest you just reinstall (this time with attention :slight_smile: )