Unable to authenticate with User Manager credentials

General Help
1

I am fairly new and may not understand how this is supposed to work.

I thought by creating an entry in user manager and linking it to an extension, then the user could register a softphone by using the credentials specified in the User Manager entry.

I create a user with the name larryo and linked it to an extension. The entry in user manager has a different password than that of the extension. I then try to create an account in Zoiper using the User Manager credentials, but it won’t register. Only the credentials used for the extension work.

If I am misunderstanding this, please explain it.

2

When registering a SIP client such as Zoiper, you must use the SIP credentials. User Manager credentials are for users to access the UCP (and Zulu if you’re using it)

3

Okay…got it

4

So is there anyway for a user to change their SIP client password?

5

Yes. You can enable Admin Login for the user in question and give them access to the Extensions module with whatever extension range you want. Something like:

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