Unable to add/update Outbound Routes - and deleted routes still function

Tags: #<Tag:0x00007fafce1e3720> #<Tag:0x00007fafce1e34a0>

(T Roberts) #1

I wonder if someone can help a newby: I cannot get my installation of FreePBX to add, delete or update its outbound routes.

I am a FreePBX novice but have installed FreePBX / Asterisk 16.6.1 and successfully set up extensions, app phones and a trunk to and from an ATA with FXO. Internal and Inbound calls are fine.

I set up a test outbound route with dial patterns that successfully placed calls to a limited set of test numbers via the ATA. However, when I have tried to extend the range of dial patterns accepted by that route, it would not allow the new number patterns to be sent to the route; calling results in the ‘your call cannot be completed, please check the number’ sequence.

Adding a new outbound route has not worked: the dial patterns for the new route are not being processed and still result in calls not being completed.

Deleting the original outbound route has not worked: the dial patterns contained within it are still being processed even after it has been deleted and no outbound rules are listed in FreePBX.

And yes: I have turned it all off and on again.

Am I doing something wrong or missing a step? Any ideas how I can get it to update the outbound rules?


Check the “dialstrings” you have set on the ATA itself, generally disable all local features and let asterisk do its thing

(T Roberts) #3

Thanks - the ATA was set to allow any numerical string in theory, but clearing it completely seems to have done the trick.

(system) closed #4

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