Hi all, I recently was given ownership of a FreePBX system that I know nothing about. Today I was informed that we cannot access CDR in the web browser. The error it’s giving me is
Whoops \ Exception \ ErrorException (E_WARNING)
include(/var/www/html/admin/libraries/Composer/vendor/symfony/process/Symfony/Component/Process/Process.php): failed to open stream: Input/output error
Would love some help to resolve, let me know what info you will need. Thanks!
There is documentation on how to administer the system available through the FreePBX Wiki page.
As it stands, you really haven’t given anyone enough information to be able to help you. There are lots of things that could be going on here, including modules that need to be updated. We don’t even know what version of FreePBX you are on. The system is highly dynamic: modules are being updated and new modules are being added literally every day.
The first step would probably be to get your system up-to-date. You do that through the FreePBX GUI. Find the “Module Admin” feature and use that to update all of your modules. Once you are done with that, “Apply Config” should show up on the top right corner.
While you are in the Module Admin section, look for the iSymphony module. You can delete or disable it (Delete would be safe) assuming your user’s are not using it (it’s basically a Receptionist module). This will likely clear the issue you are having right now.
That’s about all I can do for you at this point. We need a lot more information from you before we can even begin to really troubleshoot this for you. Screenshots of the error screen would be a nice start, as would a confirmation of what versions of the modules you are using.
You can update the system with call on-line without “too much” fear. The system will continue to operate until you restart Asterisk or reboot the server. The FreePBX stuff runs outside (or “off to the side”) of Asterisk, so anything that it’s doing will continue.
The “Apply Changes” option merely reloads the FreePBX part of the system, so you should be reasonably safe.