Hello
we are unable to access one extensions voice mails .
only this displays : ‘Excuse us while we try to retrieve your content…’
/var/log/httpd/error_log shows this:
[Mon Nov 10 16:52:59 2014] [error] [client 172.30.24.9] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /var/www/html/admin/modules/voicemail/Voicemail.class.php on line 413, referer: http://10.1.10.17/ucp/?display=dashboard
[Mon Nov 10 16:55:50 2014] [error] [client 172.30.24.9] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /var/www/html/admin/modules/voicemail/Voicemail.class.php on line 413, referer: http://10.1.10.17/ucp/?display=dashboard&mod=voicemail&sub=217
Now that account always has a lot of vm’s , and last week we were able to access the vm’s. the count was approx the same as now - 230.
We have had issues in the past when the sequence / number in the vm file name was greater then 999 . it used to be that after 999 all vm’s would get the same file name. that is no longer the case. maybe there still something related to the high numbers vm file name causing an issue?
Also there are a log of files with ‘.ogg’ suffix , along with .wav and .txt .
here is a partial file listing:
-rw-rw-rw- 1 asterisk asterisk 340 Nov 10 16:15 msg1109.txt
-rw-rw-r-- 1 asterisk asterisk 99639 Nov 10 16:20 msg1106_1b9e4f284d5e80b192d8ed98989faf8404a14cd0.ogg
-rw-rw-r-- 1 asterisk asterisk 60483 Nov 10 16:20 msg1105_1e1a5924b9f119631dff8f0687f55f260aecf892.ogg
-rw-rw-r-- 1 asterisk asterisk 71494 Nov 10 16:20 msg1104_6dfa30ae529768f8d2be02fd6233ba10e426d766.ogg
-rw-rw---- 1 asterisk asterisk 470764 Nov 10 16:23 msg1110.wav
-rw-rw-rw- 1 asterisk asterisk 348 Nov 10 16:23 msg1110.txt
-rw-rw---- 1 asterisk asterisk 1187884 Nov 10 16:24 msg1111.wav
-rw-rw-rw- 1 asterisk asterisk 338 Nov 10 16:24 msg1111.txt
-rw-rw---- 1 asterisk asterisk 343724 Nov 10 16:28 msg1112.wav
-rw-rw-rw- 1 asterisk asterisk 338 Nov 10 16:28 msg1112.txt
-rw-rw---- 1 asterisk asterisk 300204 Nov 10 16:36 msg1113.wav
-rw-rw-rw- 1 asterisk asterisk 340 Nov 10 16:36 msg1113.txt
-rw-rw---- 1 asterisk asterisk 329324 Nov 10 16:44 msg1114.wav
-rw-rw-rw- 1 asterisk asterisk 337 Nov 10 16:44 msg1114.txt
-rw-rw---- 1 asterisk asterisk 24044 Nov 10 16:52 msg1115.wav
-rw-rw-rw- 1 asterisk asterisk 345 Nov 10 16:52 msg1115.txt
-rw-rw---- 1 asterisk asterisk 351404 Nov 10 16:53 msg1116.wav
-rw-rw-rw- 1 asterisk asterisk 335 Nov 10 16:53 msg1116.txt
-rw-r--r-- 1 asterisk asterisk 53309 Nov 10 16:55 msg1116_48d53d8000f11b69e9dad8f660272205d9ff03e9.ogg
-rw-r--r-- 1 asterisk asterisk 4355 Nov 10 16:55 msg1115_3850475341ba55d6aac05f78d4d9e7aa7e74da4a.ogg
-rw-r--r-- 1 asterisk asterisk 56769 Nov 10 16:55 msg1114_5e4c5a055a1b0cc1f859efb066315ea0c89747c7.ogg
-rw-r--r-- 1 asterisk asterisk 54326 Nov 10 16:55 msg1113_8b6aa698aaf97cf884482eef94ce1faa6ca22a6a.ogg
-rw-r--r-- 1 asterisk asterisk 60756 Nov 10 16:55 msg1112_a8efc06ebde6221a013a7e794b643f21d3d5ccb6.ogg
-rw-r--r-- 1 asterisk asterisk 209940 Nov 10 16:55 msg1111_3ac6946f2b1f317abbffdd0bb36a415f65680ee0.ogg
-rw-r--r-- 1 asterisk asterisk 82944 Nov 10 16:55 msg1110_092704901d6bbc6db4e674855432774178bd9fc6.ogg
-rw-r--r-- 1 asterisk asterisk 87888 Nov 10 16:55 msg1109_e2ae8d8a2a7ee920659feb6f3923dea04ed46df6.ogg
-rw-r--r-- 1 asterisk asterisk 132315 Nov 10 16:55 msg1108_c5ecb9f483a9675eee14584c6a1afe9581324a04.ogg
-rw-r--r-- 1 asterisk asterisk 112417 Nov 10 16:55 msg1107_8e637a439f324c398dcf3f5717e995695444484a.ogg
-rw-rw---- 1 asterisk asterisk 310124 Nov 10 17:04 msg1117.wav
-rw-rw-rw- 1 asterisk asterisk 340 Nov 10 17:04 msg1117.txt
Our system is up to date : freepbx version: 6.12.65-21
Any suggestions to getting this fixed?