mlungu
December 2, 2014, 10:57am
1
Hi there
Using Asterisk 11 with freepbx 12. I cannot play back the recordings of conversations through the User Control Panel, nor can I download them. They appear fine, and I can play them back normally through the CDR report function.
Javaconsole throws out this which is obviously the problem, just don’t know what the fix is
GET http://196.41.122.224:8001/socket.io/?token=69058b76e92a159005b5e214f7550645&EIO=3&transport=polling&t=1417517608286-6 net::ERR_CONNECTION_TIMED_OUT
jsphpg_fe91989dfa3251cc02e379e1aefaaa08.js:88 GET http://196.41.122.224:8001/socket.io/?token=69058b76e92a159005b5e214f7550645&EIO=3&transport=polling&t=1417517614003-7 net::ERR_CONNECTION_REFUSED
jsphpg_fe91989dfa3251cc02e379e1aefaaa08.js:88 GET http://196.41.122.224:8001/socket.io/?token=69058b76e92a159005b5e214f7550645&EIO=3&transport=polling&t=1417517620035-8 net::ERR_CONNECTION_REFUSED
tonyclewis
(Tony Lewis)
December 2, 2014, 2:32pm
2
What browser and version are you using?
mlungu
December 2, 2014, 3:01pm
3
Hi Tony
I have tested:
Chrome 64bit 39.02171.71
Firefox 33.1
IE 9 (not sure of subversion). None of them work…
mlungu
December 2, 2014, 3:16pm
4
Firefox seems to give a bit more info re java console:
HTTP “Content-Type” of “text/html” is not supported. Load of media resource http://196.41.122.224/ucp/?quietmode=1&module=cdr&command=listen&msgid=1417515935_135489&format=wav&type=playback&ext=3001 failed. ucp
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at http://196.41.122.224:8001/socket.io/?token=55edd18a106c58e198f044dadcfb5a76&EIO=3&transport=polling&t=1417533307762-7 . This can be fixed by moving the resource to the same domain or enabling CORS.
tm1000
(Andrew Nagy)
December 2, 2014, 5:26pm
5
mlungu
December 2, 2014, 5:39pm
6
Hi
I hadn’t but did now - that just gives a blank page…
mlungu
December 2, 2014, 5:40pm
7
in Firefox I get this:
{“status”:“false”,“message”:“forbidden”}
mlungu
December 2, 2014, 5:43pm
8
sorry firefox also gives a blank page, I just wasn’t logged in when I received the forbidden thing
tm1000
(Andrew Nagy)
December 2, 2014, 5:54pm
9
If you are getting a blank page then the file could not be found.
You can run: amportal a dbug
But I doubt you’ll find much more. it’s really a 404. File not found error. (as in ucp can not find the recording)
tm1000
(Andrew Nagy)
December 2, 2014, 9:37pm
10
This might also be a permissions issue. Anyhow I am hoping to put some debug into it and then you could run that and give me the dbug back.
BGM
(Brother Gabriel-Marie)
December 2, 2014, 10:14pm
11
I am also having this issue. From the UCP I can play recordings/voicemail over/through the actual phone, but not through the web interface. I’ve tried also with Firefox 33, Chrome 39 and IE 11. It seems like the playback bar is “frozen” - that is, nothing happens when you click on it.
tm1000
(Andrew Nagy)
December 2, 2014, 10:25pm
12
The download link and playback are the same links. So let’s move past the playback and ignore it
If you can’t download then let me know here.
mlungu
December 3, 2014, 9:43am
13
HI
I reckon I know what the issue is. The calls come in and are sent to a ring group - 999990. One of the extensions has answered, so that call is shown in the ucp interface of extension 400. But because it’s linked to the ring group it cannot be played?
tm1000
(Andrew Nagy)
December 3, 2014, 5:13pm
14
If that were the case you wouldn’t see the play or download link.