UCP Call History Issue

FreePBX Applications / Modules
1

I have an odd UCP issue. My end user has been using UCP for Call History monitoring of 5 extensions for months with no issues. Recently the call history widgets stopped showing data and I get a “There was an error.See console log for more details”. The Call history widgets say “Loading, please wait…” except for one that works. The one that works is the newest extension added to the system. I have created another test user and given them access to the call history of the same extensions and get the same error. Here is the JS error that Google Chrome is spitting out. I am on FreePbx 16.0.40.11 and am updated to the newest updates. Server is cloud hosted as well. Please let me know if more information is needed. Any help would be greatly appreciated.

Uncaught TypeError: Cannot read properties of undefined (reading ‘transcriptionURL’)
at Object.formatActions (jsphp_7da9f1371eacc6a4f2d4bb483e6377c7.js?load_version=v16.0.38.2:392:24)
at h (jsphpg_b76ec9325a1a5caca04f28721d9cc414.js?load_version=v16.0.38.2:548:1213)
at String. (jsphpg_b76ec9325a1a5caca04f28721d9cc414.js?load_version=v16.0.38.2:548:30129)
at Function.each (jquery-3.1.1.min.js?load_version=v16.0.38.2:2:2815)
at p.initBody (jsphpg_b76ec9325a1a5caca04f28721d9cc414.js?load_version=v16.0.38.2:548:29331)
at p.load (jsphpg_b76ec9325a1a5caca04f28721d9cc414.js?load_version=v16.0.38.2:549:10368)
at f.load (jsphpg_b76ec9325a1a5caca04f28721d9cc414.js?load_version=v16.0.38.2:567:3630)
at Object.success (jsphpg_b76ec9325a1a5caca04f28721d9cc414.js?load_version=v16.0.38.2:549:3241)
at i (jquery-3.1.1.min.js?load_version=v16.0.38.2:2:27983)
at Object.fireWith [as resolveWith] (jquery-3.1.1.min.js?load_version=v16.0.38.2:2:28749)
formatActions @ jsphp_7da9f1371eacc6a4f2d4bb483e6377c7.js?load_version=v16.0.38.2:392
h @ jsphpg_b76ec9325a1a5caca04f28721d9cc414.js?load_version=v16.0.38.2:548
(anonymous) @ jsphpg_b76ec9325a1a5caca04f28721d9cc414.js?load_version=v16.0.38.2:548
each @ jquery-3.1.1.min.js?load_version=v16.0.38.2:2
p.initBody @ jsphpg_b76ec9325a1a5caca04f28721d9cc414.js?load_version=v16.0.38.2:548
p.load @ jsphpg_b76ec9325a1a5caca04f28721d9cc414.js?load_version=v16.0.38.2:549
f.load @ jsphpg_b76ec9325a1a5caca04f28721d9cc414.js?load_version=v16.0.38.2:567
success @ jsphpg_b76ec9325a1a5caca04f28721d9cc414.js?load_version=v16.0.38.2:549
i @ jquery-3.1.1.min.js?load_version=v16.0.38.2:2
fireWith @ jquery-3.1.1.min.js?load_version=v16.0.38.2:2
A @ jquery-3.1.1.min.js?load_version=v16.0.38.2:4
(anonymous) @ jquery-3.1.1.min.js?load_version=v16.0.38.2:4
load
send @ jquery-3.1.1.min.js?load_version=v16.0.38.2:4
ajax @ jquery-3.1.1.min.js?load_version=v16.0.38.2:4
jQuery.ajax @ jsphpg_b76ec9325a1a5caca04f28721d9cc414.js?load_version=v16.0.38.2:21
p.initServer @ jsphpg_b76ec9325a1a5caca04f28721d9cc414.js?load_version=v16.0.38.2:549
p.refresh @ jsphpg_b76ec9325a1a5caca04f28721d9cc414.js?load_version=v16.0.38.2:549
e @ jquery-3.1.1.min.js?load_version=v16.0.38.2:2
dispatch @ jquery-3.1.1.min.js?load_version=v16.0.38.2:3
q.handle @ jquery-3.1.1.min.js?load_version=v16.0.38.2:3Understand this errorAI

2

I am having this exact same issue, started today. It is not just making my call history widgets have issues, but also the voicemail widgets.

PBX Version: 16.0.40.11
PBX Distro: 12.7.8-2306-1.sng7
Asterisk Version: 18.16.0

UCP Module version: 16.0.38.2

Here is my browser console error:

image
image1090×557 32.5 KB

I got an email some time back about a new transcription module called “Scribe” being released, and I am wondering if there was an update to UCP done that was supposed to create integrations for Scribe (but had a bug). My first thought was to try and install the module, however, it’s a paid commercial module…

3

Please refer to below thread to know fixed module versions.

thanks

4

Thanks for this. That fixed the issue. Hopefully they will patch soon.

5

Thanks for confirming that it wasn’t just me. The solution Kapil posted worked for me.

6

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