Trying to move deployment ID - can't raise ticket

Commercial Products and Partners Sangoma
1

Hi,

We’ve got a deployment in the Sangoma portal that isn’t currently ‘active’ as we’ve moved to the Debian 12 version of FreePBX.

The problem is that due to a previous hardware upgrade, we’ve already used the deployment ID reset in the portal, and can’t move our commercial module licenses to the upgraded install.

The KB shows that we should be able to contact support to have our ID reset, but we can’t raise a ticket because we don’t have and support credits.

Is this right? Surely we shouldn’t need to purchase support to be able to move our deployment ID to the new server?

Regards,
Leigh

2

Just open it as a sales request and they’ll reassign it. At least I’ve done that in the past

3

I just recently had the same problem. Isn’t there a contact info in the Sangoma portal? I received a response within an hour or so and they did a reset. No, you dont have to purchase anything!

4

Hi all,

Thanks for your comments - we managed to raise a ticket for them and they’ve sorted us :slight_smile: