Relatively simple query here. If a caller calls in just before a time condition changes what happens to the call?
So, for example at 5.50pm a caller makes a call to a call centre and gets put in a queue, the call is not answered because it’s busy so they wait…but at 6pm the call centre shuts and the time condition changes so that any calls from 6pm get terminated with an OOH message. What happens to the call? Is it also terminated or stays waiting in the queue or…?
Thanks in advance.