What is the best method for a receptionist to transfer calls using the BLF keys? They want to let the end user know they have a call. When they put the caller on hold, then push their BLF key, it transfers the calls. We currently have them pick up a line and then hit the BLF to call. Is there an easier way? We want the BLF keys so we can see who is on the phone
Depend on the phone manufacture. They all do it differently.
When looking for help on this, look for “attended transfer”. There is, for example, an Asterisk Feature Code that will handle this for you, so programming a function key on a given phone should be doable.
@tonyclewis is right though, for seamless integration, you’ll need to know what the manufacturer is doing on the “Transfer” button press to be able to answer your question. It should be in the admin manual for your phones (and perhaps in the users manual).
On most IP phones, if you are on a call and press an idle BLF key (without first pressing Hold), the phone will initiate a transfer to the BLF extension. There may be a config setting in the phone that controls whether this is a ‘blind’ or and ‘attended’ transfer; you should choose attended.
Pressing the BLF key will put the original caller on hold and ring the BLF extension. When answered, you can speak privately with them to announce the call. If they accept the call, just hang up and the transfer will be completed (on a few phones you must press Transfer first). If they don’t want to speak with the caller, wait for them to hang up (or press Cancel); you’ll be reconnected to the original caller.
Here are the Yealink settings for what you want. With luck, your phones will be similar. If you still have trouble, post make and model.
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