Hi All,
We have configured queues for the incoming calls and enabled ‘Record incoming’ and ‘Record outgoing’ as Always to all the extensions.
Recordings are coming fine for the calls that are answered by the first extension without transferring it to the other(i.e ex 9880217918(out bound call )–>300(queue)–>1001(answered).
But if the call has been transferred after taking the call to any other extension(i.e from 1001–>1003) then the recording file of first extension(1001) is getting replaced with the recording of extension(1003).
Pls Help!!!