Is there a way that a user can transfer a call to the IVR/Digital Receptionist?
I have a pre-recorded informational message and it may be handy to be able to call or transfer callers to the recording rather than users saying the same thing over and over.
Setup an extension that won’t have a phone attached to it
Create a ring group that includes the above extension
Set the ring group to ring for only 1 second
Set the ring group to fail over to your IVR
You can then transfer to the number you assigned to the ring group, it will ring once, and will then go to the IVR