Currently when I transfer a phone call to a phone that is in DND mode (Using a BLF Key Transfer) Then it rings right back to me. I want the call to go to voicemail instead.
When I direct call the phone that is in DND mode, it gives me their busy message and gives me their voicemail. I just can not manually or BLF Transfer.
The only way I can transfer a call to voicemail if the caller is in DND mode is to do a manual transfer and hit *XXXX Transfer. This sends the call directly to the extensions voicemail.
Is this the way this is supposed to work?