Currently when I transfer a phone call to a phone that is in DND mode (Using a BLF Key Transfer) Then it rings right back to me. I want the call to go to voicemail instead.
When I direct call the phone that is in DND mode, it gives me their busy message and gives me their voicemail. I just can not manually or BLF Transfer.
The only way I can transfer a call to voicemail if the caller is in DND mode is to do a manual transfer and hit *XXXX Transfer. This sends the call directly to the extensions voicemail.
What you’re looking for is default behavior, are you using Yealink devices? I have a faint memory of discussion here about Yealink having this feature.
Yes, it is a yealink device. Are you saying this function needs to be changed on the endpoint? I have tried that. It uses the same feature codes in the yealink devices from what I have seen as FreePBX. when you turn DND on or off it uses *78 and *79.