Transfer to DND Mode and Ringback


(ParaGuy) #1

Currently when I transfer a phone call to a phone that is in DND mode (Using a BLF Key Transfer) Then it rings right back to me. I want the call to go to voicemail instead.
When I direct call the phone that is in DND mode, it gives me their busy message and gives me their voicemail. I just can not manually or BLF Transfer.

The only way I can transfer a call to voicemail if the caller is in DND mode is to do a manual transfer and hit *XXXX Transfer. This sends the call directly to the extensions voicemail.

Is this the way this is supposed to work?


(Lorne Gaetz) #2

What you’re looking for is default behavior, are you using Yealink devices? I have a faint memory of discussion here about Yealink having this feature.


(ParaGuy) #3

Yes, it is a yealink device. Are you saying this function needs to be changed on the endpoint? I have tried that. It uses the same feature codes in the yealink devices from what I have seen as FreePBX. when you turn DND on or off it uses *78 and *79.


(Lorne Gaetz) #4

https://community.freepbx.org/t/transfered-calls-from-the-operator-are-being-transfered-back-ghost-call/36205